Public Sector
Protect budgets, secure resources, increase functionality.
Deploy Gamma’s ‘cloud first’ solutions to consolidate your comms infrastructure.
Shrinking budgets. Increased scrutiny. they’re shaking up Government and public sector IT spending. But making economies must never compromise public services.
So there’s a real need to work with suppliers who can innovate and help liberate the true value of existing IT and telecoms investments. Because doing more with less has never been as important.
That’s why public sector procurements are now all about achieving specific outcomes. Not the technologies, products and solutions used to achieve them. It’s an approach that favours alert and quick thinking vendors. Those not afraid to be disruptive. Those prepared to take a different path to the entrenched legacy suppliers.
Gamma are proud to be members of the following public sector trade associations:
Tech UK
TechUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve.
Innopsis
Innopsis is the trade association for suppliers of Digital Infrastructure and Services to the public sector and Gamma are proud to be a founding member.
Benefits of Gamma.
Dependable
With 99.999% availability, our network keeps you working and your workforce productive.
Flexible
Go wherever you want, work wherever you want. Your calls can follow you. and you’re available when you need to be.
Futureproof
We constantly refresh our infrastructure and network services to give you options for the future.
Scalable
Add new extensions quickly and easily. Pay only for what you need, when you need it.
Manageable
Take control with simple management via our customer portal.
FAQs
- Which public framework accreditations do you hold?
We’re proud to be compliant, easy to do business with and a safe pair of hands. Regardless of your sector, all of our services are simple to procure from one of the following frameworks.
Crown Commercial Services RM3808 (Network Services 2) & Gigabit Capable Connectivity DPS (RM6095)
We are approved suppliers of telecommunications services including networks for the entire public sector, their associated bodies and agencies, the voluntary sector and charities via the above framework.
Network services 2
Lot 1: Data access services
Lot 2: Local connectivity services
Lot 3: Traditional telephony services
Lot 4: Inbound telephony services
Lot 5: IP telephony services
Lot 6: Mobile voice and data services
Lot 8: Video conferencing services
Lot 9: Audio conferencing services
Lot 10: Unified communications
Lot 13: Contact centre servicesGigabit Capable Connectivity DPS (RM6095)
This Dynamic Purchasing System (DPS) provides a platform for the procurement and supply of gigabit-capable network services including broadband connectivity and connectivity infrastructure build services.
YPO
976 Network Connectivity and Telecommunication Solutions
This framework is for the provision of network connectivity and telecommunication solutions. The simplified lot structure allows for purchase decisions based on solutions and outcomes.
Lot 1: Wide Area Network (WAN) Services
Lot 2: Local Area Network (LAN) Services
Lot 6: Communication Services
Lot 7: Mobile, Voice and Data Services979 Technology Hardware, Software and Services
Using this framework you can procure cloud-first services on a consumption basis across our whole range of communications solutions.
Lot 4 – Anything as a Service (XaaS)
GCloud 12
GCloud 12 offers a compliant, value for money and simple to procure route to cloud services for our public sector customers.
MS Teams:
Teams Direct Routing
Cloud UCXSIP:
Resilient SIP TrunkingInbound:
Hotline Call Routing
Resilient Inbound RoutingConferencing:
Video, Audio and Web Conferencing
Managed Event ConferencingUCaaS:
Horizon
CollaborateContact Centre:
Omni Channel Cloud Contact Centre
Link Pay+ (PCI certified payment solution)
Scottish Procurement Telephony Services Dynamic Purchasing System
This dynamic purchasing system (DPS) is for the provision of telephony services. It is a multi-lot arrangement providing a full range of services across three lots.
Lot 1 – Traditional Telephony
Lot 2 – IP Telephony
Lot 3 – Enterprise bundled services (includes other telephony services, for example, mobile, voice and data services and unified communications as well as the services available through lots 1 and 2)
HSCN Access Services RM3825
The HSCN Access Services Dynamic Purchasing System (DPS) provides a route to market for health, social care, and related customers. It’s used to procure connectivity solutions with implementation.
Jisc Telephony Purchasing Service (Janet)
This framework allows Janet-connected organisations to purchase our cloud communications and UCaaS solutions such as Microsoft Teams Direct routing, Horizon, Collaborate, Cloud Contact Centre and Inbound. We are directly connected to the Janet Network for telephony.
You can also buy mobiles and circuits on this framework.
Kent County Supplies (KCS) Telephony Services
This framework covers the provision of telephony systems and associated services, with both cloud and on-premise options available. It includes (but is not limited to) the following:
• IP/VoIP telephone systems
• Call packages
• Features list (call recording, video conferencing, interactive voice response (IVR), voicemail, paging, tannoy, web portal access and call logging)
• Connectivity (traditional lines – analogue, ISDN2, ISDN30, SIP lines, broadband – ADSL and fibre to the cabinet, ethernet leased line)
• Numbering (porting, traditional/geographic, non geographic – 03xx, 08xx, direct dial numbers (DDI)
Pagabo
We are part of the ICT Services Framework for our UCaaS solutions, including Microsoft Teams Direct Routing, Horizon, Collaborate, SIP Trunking and Inbound services.
Lot 8 – Cloud Based VoIP Telephony Solutions
Parish Buying (Phone and data services such as broadband)
A buying service set up by the Church, for the Church. Contracts and discounts are available to all parishes, cathedrals and dioceses in the Church of England and the Church in Wales.
- Guidance to Direct Award (Network Services 2 RM3808)
The Network Services 2 (RM3808) framework agreement offers organisations a range of Telecommunication and ancillary services across 13 lots. This framework allows organisations to select services by Direct Award or Further Competition.
Direct award is available on all 13 lots, where supplier Service Offers are shown in the Government eMarketplace catalogue, and offers a quick and flexible way to procure services from an approved supplier on the framework.
- Is Direct Award compliant?
Yes, purchasing services via Direct Award is fully OJEU compliant, without the need to run a Further Competition. All suppliers who list services on the Government eMarketplace for Direct Award are fully approved by the CCS, so organisations considering Direct Award can purchase in confidence.
- When is Direct Award suitable?
If you know the services you require, the Direct Award route offers organisations the ability to identify, evaluate and select suitable service offers in a catalogue format. This is a CCS approved procurement route and can help organisations purchase services more quickly and without the need for a lengthy Further Competition process.
- When may Direct Award not be suitable?
For more complex requirements, or when you require bespoke requirements or Special Terms, the Further Competition route should be used.
Our specialist consultants can offer additional guidance on when the Further Competition route may be more suitable.
- How do I use Direct Award?
Live Service Offers from approved suppliers can be found in the technology catalogue in the Government eMarketplace, where you can search, evaluate and select the Services required. Your organisation will need to register as a Buyer to be able to access the catalogues. More information on registering can be found here.
Once you have completed your evaluation of the relevant Service Offers, you can place an order for your chosen offer by completing the Call-Off Order Form. More guidance here
- What if I cannot find a suitable Service Offer?
If after searching the catalogue you are unable to find a suitable Service Offer for your organisation’s requirements, you can issue a Request for Information (RFI) to all the Suppliers on the chosen lot. Approved Suppliers then have the opportunity to respond with an existing Service Offer, or can upload a new Service Offer to the catalogue to meet your requirements.
Useful links
Register for eMarketplace – https://www.gov.uk/guidance/emarketplace-a-guide-for-public-sector-buyers#how-to-register-for-access
About RM3808 – https://www.crowncommercial.gov.uk/agreements/RM3808
CCS Buyer’s Guidance to Direct Award – https://assets.crowncommercial.gov.uk/wp-content/uploads/RM3808-Network-Services-2-Buyer-Guidance-to-Direct-Award-10102019.pdf
- What are the reasons citied by customers for using Gamma?
When we introduce our offerings – such as Horizon, SIP or Unified Comms – into public sector organisations, it drives out huge amounts of costs and turns highly complex organisations into easy-to-manage infrastructures.
- Why should we choose Gamma?
Because we know that public sector procurements are now all about achieving specific outcomes; it is not about the technologies, products and solutions used to achieve them. This approach does not suit entrenched legacy suppliers who are unable to match the agility of vendors like Gamma.
- How can you help us achieve the outcomes we need?
We seek to engage with your long-term ICT strategy and provide a transparent route to procurement, delivery and ongoing management. We understand the budget pressures you are facing and will work with you to increase the impact of every pound you spend, making your budgets go further.
- How can you help with flexible working?
Gamma’s solutions offer intelligent call routing, fixed/mobile integration and unified communications. These can be integrated with Microsoft Skype® for Business and leading CRM tools such as Salesforce to help your staff work and collaborate more effectively.
- What customer services do you offer?
Support is provided by our friendly, UK-based team and is available 24×7. Also bear in mind that more than 98% of our customers remain with us after the first year of service, one of the highest retention rates in the industry.
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Brands that trust Gamma.
We’ve seen massive savings - in the order of 40-50% on a previously circa £100,000 bill - and with the capacity for 60 concurrent calls we’ve loads of headroom; we never get anywhere near that. Now, rather than multiple numbers, one for tax, one for waste disposal and so on, we’ve a single number and that makes it so much easier for people to interact with us.
Richard Mobberley
Intelligent Client Officer
Brands that trust Gamma.
The flexibility of the Horizon platform enables us to quickly re-route calls and easily scale-up capacity to seamlessly handle an influx of enquiries during our busiest times. The reporting and management capabilities from the Cloud Contact Centre solution means that we can now forecast for times like this, ensuring we have the right number of agents ready to answer every incoming call.
Neil Carden
Lead IT Support Technician
Brands that trust Gamma.
With the support of Gamma, the set-up process was slick. The Horizon portal was also very straightforward, with everything being set up in under a day.
Sajid Hussain
IT Network and Telecoms Manager, Worcester University
Brands that trust Gamma.
Gamma’s customer service has been second to none, they deal with any issues promptly and their Inbound service means we can easily divert lines in an emergency.
Sue Smith
ICT Service Desk Manager, First Wessex
