Public Sector
Protect budgets, secure resources, increase functionality.
Gamma’s suite of solutions, perfectly suited for the public sector
As budgets shrink and demands rise, public sector organisations are under pressure to deliver critical services required by the public, with less resource. It’s now more important than ever for these organisations to provide a seamless experience for both employees and citizens.
Gamma is in a prime position to deliver these solutions, and ensure that staff can operate more efficiently at a much lower cost. Our products are designed to support organisations in their move to cloud-based services, helping to enable hybrid working, remove the burden of on-site legacy equipment, and future-proof operations.
There’s a good reason why over 2000 public sector organisations trust Gamma as their chosen communications partner.
See how Gamma’s innovative technology and people can support your sector
How Gamma supports the public sector
Agile working
Give employees the ability to work from anywhere, which enables flexibility and enhances productivity.
Contact system integration
Seamlessly integrate Gamma’s products into your communications infrastructure to give agents and citizens a greater experience.
Removing the burden of legacy
Helping organisations to fully adopt a cloud-first strategy and reduce costs by moving away from an ownership to a consumption model.
Dependable and robust network
With reliability built into its core, our network has 99.999% availability ensuring we keep your workforce productive.
Future-proof
Our network is owned by us which means we can be agile enough to grow with your needs.
Prepare for the PSTN switch off
Are you ready for the biggest change impacting the public sector?
We’re all familiar with the copper wire telephone network. Having been patented by Alexander Graham Bell in 1876, it’s kept business communications going for years. But that’s all about to change…
In 2025, the Public Switched Telephone Network (PSTN) will be switched off by BT Openreach, meaning that everyone, including businesses and organisations, will have to find alternatives to PSTN-based services and find new ways to communicate.
The alternative? Voice over Internet Protocol (VoIP), a solution that transmits voice calls over an internet connection.
Why should the public sector switch to VoIP?
In 2013, the UK government adopted a ‘Cloud First’ policy, which urged organisations in the public sector to evaluate cloud-based solutions before any other solution. As the government works hard to digitally transform the public sector, cloud-based VoIP systems are standing by to make this a reality.
VoIP is far more cost-effective compared to traditional phone lines. They are easy to scale, meaning that its capabilities grow as your organisation expands, while seamlessly enabling the widespread adoption of hybrid and remote working models. The versatility of VoIP solutions means that users can multitask, increasing the daily efficiency and productivity of employees.
Let Gamma help your organisation to embrace the future of telephony by replacing your landline with VoIP before PSTN is switched off in 2025.
What is the PSTN Switch Off?
Industry association
Gamma is a proud member of the following public sector associations
Related products.
Case Studies
We’ve helped a number of public sector organisations, including the below.
Gamma is dedicated towards protecting the interests and values of all internal and external stakeholders, and giving our employees an environment in which they can thrive and grow.
Social aspects make up an integral part of Gamma’s ESG strategy, and our overall goal to promote long-term sustainability and achieve long-term success. By keeping these values in mind, we know that this can be made into a reality.
These values include:
COVID-19 recovery
Dedicated from the outset in protecting businesses from the economic strains of the pandemic by introducing two robust packages.
Gamma Support Package
Designed to assist partners and their end-customers, as well as find new ways to secure new business, including 30-day rolling contracts for all of Gamma’s UC solutions.
Recovery Package
Providing tools to address the changing needs of businesses, create new opportunities, and support them in case end-customers were met with economic hardships.
Skills and training
Education programme
Includes being a formal partner with Speakers for Schools to deliver STEM insights to pupils in North-West England.
Apprenticeship opportunities
Multiple departments, such as IT and Sales, with a good track record for offering full-time work to apprentices.
Technology Graduate Programme
Graduates are offerred the chance to enhance their skills by working on projects and giving them precious first-hand experience.
New starters
Comprehensive training for new starters with 1-2-1 coaching/mentoring over 12-18 months, with internally curated programmes giving employees training on Gamma products and services.
Staff wellbeing
Internal wellbeing programme
Launched in April 2020 to promote happiness, health and productivity through resources, support, and guidance.
Mental Health First Aiders
12 dedicated qualified Mental Health First Aiders that support internal Mental Health First Aid Programme, with employees having access to a free and confidential Employee Assistance Programme.
Flexible working
Opportunities for flexible working to achieve healthy work-life balance.
Cost-of-living support
Providing support during the cost-of-living crisis, including one off allowance to support increased cost of living.
Reducing the disability employment gap and workforce inequality
Disability Confident Committed Employer
Committed to building an inclusive working culture, as demonstrated by being a Disability Confident Committed Employer.
ENEI member
Member of Employers Network for Equality and Inclusion (ENEI), which uses Talent Inclusion & Diversity Evaluation tool to track progress.
Supporting disabled peoples in the workplace
Dedicated towards addressing issues affecting the representation of disabled peoples in the workplace, including treating employees with dignity and pledging on the Armed Forces Covenant to share job opportunities on armed forces job boards.
Public sector equality
Supports public sector customers in fulfilling public sector equality duty under S149 of the Equality Act 2010.
Frameworks and Procurement routes
Gamma is proud to be a compliant service provider with a reputation of being easy to do business with. Your digital transformation is in a safe pair of hands, and our products are easy to procure through a variety of frameworks, including:
- Crown Commercial Services RM3808 (Network Services 2)
- Crown Commercial Services RM3825 (HSCN Access Services DPS)
- G-Cloud 13
- Janet Telephony Purchasing Service
Holding a wide range of frameworks clearly demonstrates Gamma’s status as a reliable and highly valued service provider that can guarantee extensive benefits right across the public sector. After 20 years of developing telecommunication solutions, Gamma finds itself in a position of financial stability that underpins business continuity, which will help to secure and generate further innovations that benefit organisations in the public sector.
Our contract notices can be found on numerous public procurement portals, allowing you to conduct thorough research when choosing the best way to instigate digital transformation.
View framework overview guide here.
Accreditations
Certifications, standards and industry recognition
FAQs
- Which public framework accreditations do you hold?
We’re proud to be compliant, easy to do business with and a safe pair of hands. Regardless of your sector, all of our services are simple to procure from one of the following frameworks.
Crown Commercial Services RM3808 (Network Services 2) & Gigabit Capable Connectivity DPS (RM6095)
We are approved suppliers of telecommunications services including networks for the entire public sector, their associated bodies and agencies, the voluntary sector and charities via the above framework.
Network services 2
Lot 1: Data access services
Lot 2: Local connectivity services
Lot 3: Traditional telephony services
Lot 4: Inbound telephony services
Lot 5: IP telephony services
Lot 6: Mobile voice and data services
Lot 8: Video conferencing services
Lot 9: Audio conferencing services
Lot 10: Unified communications
Lot 13: Contact centre servicesGigabit Capable Connectivity DPS (RM6095)
This Dynamic Purchasing System (DPS) provides a platform for the procurement and supply of gigabit-capable network services including broadband connectivity and connectivity infrastructure build services.
YPO
976 Network Connectivity and Telecommunication Solutions
This framework is for the provision of network connectivity and telecommunication solutions. The simplified lot structure allows for purchase decisions based on solutions and outcomes.
Lot 1: Wide Area Network (WAN) Services
Lot 2: Local Area Network (LAN) Services
Lot 6: Communication Services
Lot 7: Mobile, Voice and Data Services979 Technology Hardware, Software and Services
Using this framework you can procure cloud-first services on a consumption basis across our whole range of communications solutions.
Lot 4 – Anything as a Service (XaaS)
GCloud 12
GCloud 12 offers a compliant, value for money and simple to procure route to cloud services for our public sector customers.
MS Teams:
Teams Direct Routing
Cloud UCXSIP:
Resilient SIP TrunkingInbound:
Hotline Call Routing
Resilient Inbound RoutingConferencing:
Video, Audio and Web Conferencing
Managed Event ConferencingUCaaS:
Horizon
CollaborateContact Centre:
Omni Channel Cloud Contact Centre
Link Pay+ (PCI certified payment solution)
Scottish Procurement Telephony Services Dynamic Purchasing System
This dynamic purchasing system (DPS) is for the provision of telephony services. It is a multi-lot arrangement providing a full range of services across three lots.
Lot 1 – Traditional Telephony
Lot 2 – IP Telephony
Lot 3 – Enterprise bundled services (includes other telephony services, for example, mobile, voice and data services and unified communications as well as the services available through lots 1 and 2)
HSCN Access Services RM3825
The HSCN Access Services Dynamic Purchasing System (DPS) provides a route to market for health, social care, and related customers. It’s used to procure connectivity solutions with implementation.
Jisc Telephony Purchasing Service (Janet)
This framework allows Janet-connected organisations to purchase our cloud communications and UCaaS solutions such as Microsoft Teams Direct routing, Horizon, Collaborate, Cloud Contact Centre and Inbound. We are directly connected to the Janet Network for telephony.
You can also buy mobiles and circuits on this framework.
Kent County Supplies (KCS) Telephony Services
This framework covers the provision of telephony systems and associated services, with both cloud and on-premise options available. It includes (but is not limited to) the following:
• IP/VoIP telephone systems
• Call packages
• Features list (call recording, video conferencing, interactive voice response (IVR), voicemail, paging, tannoy, web portal access and call logging)
• Connectivity (traditional lines – analogue, ISDN2, ISDN30, SIP lines, broadband – ADSL and fibre to the cabinet, ethernet leased line)
• Numbering (porting, traditional/geographic, non geographic – 03xx, 08xx, direct dial numbers (DDI)
Pagabo
We are part of the ICT Services Framework for our UCaaS solutions, including Microsoft Teams Direct Routing, Horizon, Collaborate, SIP Trunking and Inbound services.
Lot 8 – Cloud Based VoIP Telephony Solutions
Parish Buying (Phone and data services such as broadband)
A buying service set up by the Church, for the Church. Contracts and discounts are available to all parishes, cathedrals and dioceses in the Church of England and the Church in Wales.
- Guidance to Direct Award (Network Services 2 RM3808)
The Network Services 2 (RM3808) framework agreement offers organisations a range of Telecommunication and ancillary services across 13 lots. This framework allows organisations to select services by Direct Award or Further Competition.
Direct award is available on all 13 lots, where supplier Service Offers are shown in the Government eMarketplace catalogue, and offers a quick and flexible way to procure services from an approved supplier on the framework.
- Is Direct Award compliant?
Yes, purchasing services via Direct Award is fully OJEU compliant, without the need to run a Further Competition. All suppliers who list services on the Government eMarketplace for Direct Award are fully approved by the CCS, so organisations considering Direct Award can purchase in confidence.
- When is Direct Award suitable?
If you know the services you require, the Direct Award route offers organisations the ability to identify, evaluate and select suitable service offers in a catalogue format. This is a CCS approved procurement route and can help organisations purchase services more quickly and without the need for a lengthy Further Competition process.
- When may Direct Award not be suitable?
For more complex requirements, or when you require bespoke requirements or Special Terms, the Further Competition route should be used.
Our specialist consultants can offer additional guidance on when the Further Competition route may be more suitable.
- How do I use Direct Award?
Live Service Offers from approved suppliers can be found in the technology catalogue in the Government eMarketplace, where you can search, evaluate and select the Services required. Your organisation will need to register as a Buyer to be able to access the catalogues. More information on registering can be found here.
Once you have completed your evaluation of the relevant Service Offers, you can place an order for your chosen offer by completing the Call-Off Order Form. More guidance here
- What if I cannot find a suitable Service Offer?
If after searching the catalogue you are unable to find a suitable Service Offer for your organisation’s requirements, you can issue a Request for Information (RFI) to all the Suppliers on the chosen lot. Approved Suppliers then have the opportunity to respond with an existing Service Offer, or can upload a new Service Offer to the catalogue to meet your requirements.
Useful links
Register for eMarketplace – https://www.gov.uk/guidance/emarketplace-a-guide-for-public-sector-buyers#how-to-register-for-access
About RM3808 – https://www.crowncommercial.gov.uk/agreements/RM3808
CCS Buyer’s Guidance to Direct Award – https://assets.crowncommercial.gov.uk/wp-content/uploads/RM3808-Network-Services-2-Buyer-Guidance-to-Direct-Award-10102019.pdf
- What are the reasons citied by customers for using Gamma?
When we introduce our offerings – such as Horizon, SIP or Unified Comms – into public sector organisations, it drives out huge amounts of costs and turns highly complex organisations into easy-to-manage infrastructures.
- Why should we choose Gamma?
Because we know that public sector procurements are now all about achieving specific outcomes; it is not about the technologies, products and solutions used to achieve them. This approach does not suit entrenched legacy suppliers who are unable to match the agility of vendors like Gamma.
- How can you help us achieve the outcomes we need?
We seek to engage with your long-term ICT strategy and provide a transparent route to procurement, delivery and ongoing management. We understand the budget pressures you are facing and will work with you to increase the impact of every pound you spend, making your budgets go further.
- How can you help with flexible working?
Gamma’s solutions offer intelligent call routing, fixed/mobile integration and unified communications. These can be integrated with Microsoft Skype® for Business and leading CRM tools such as Salesforce to help your staff work and collaborate more effectively.
- What customer services do you offer?
Support is provided by our friendly, UK-based team and is available 24×7. Also bear in mind that more than 98% of our customers remain with us after the first year of service, one of the highest retention rates in the industry.
Social Value
Gamma has incorporated environmental, social and governance responsibilities into the way that we operate daily. Becoming sustainable will define how Gamma attains long-term success, with the adoption of the UN’s four Sustainable Development Goals forming the foundation of Gamma’s ESG policies.
Our ESG committee oversees the development of Gamma’s ESG strategy, valuing the input of stakeholders on how Gamma can continue to improve these priorities. By upholding key environmental, social, and governmental standards, Gamma can establish excellent standards across the supply chain.