Free calls, enhanced call control features and carrier grade infrastructure. Maximise value from your Teams environment.

Many businesses utilising Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Teams as a full cloud-based UC solution with Enterprise-grade telephony.

Give your Teams a voice with confidence – benefit from a highly reliable, resilient architecture with Direct Routing from the UK’s No.1 SIP Trunking provider with simple provisioning, enhanced call control features and carrier grade infrastructure.

All provided at a competitive price, as a complete cloud solution.

Get to know Microsoft Teams Direct Routing from Gamma.

Give Microsoft Teams a Voice

Maximise your Microsoft Teams Direct Routing with Gamma

Deliver a better experience

Microsoft Teams – Direct Routing

Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft Calling Plan and without the need for on-premise hardware. Teams – Direct Routing from Gamma utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

Microsoft Teams – Direct Routing provides connectivity to your Microsoft Teams’ tenant enabling full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network is via an IP connection (for example Gamma Broadband or Ethernet) and is delivered as an end-toend service with high availability.

What is required to enable Teams – Direct Routing?

  • Gamma Voice app for automated provisioning
  • Microsoft 365 or Office 365 license including Teams
  • Microsoft Phone System add-on
  • An internet connection

Voice integration with Microsoft Teams

Microsoft Teams – Direct Routing combines the pedigree of the UK’s leading SIP Trunk provider with the ubiquity of the world’s largest business communications platform.
As one of the largest network operators in the UK, with a reputation built on technical expertise and voice service delivery, we have an in-depth experience of SIP implementations, working with organisations of all sizes.

Gamma’s voice services can be fully integrated into Microsoft Teams with full PSTN breakout. Gamma has triplicate entry points into Microsoft Azure providing high levels of resilience and availability. We have the interconnects so customers don’t have to.

Carrier-level scale and delivery are assured, as is improved voice resilience. It’s easy to transition from your existing PBX – there’s no hardware to purchase or support and future enhancements are assured.

With the introduction of the Gamma Voice App, we have been able to automate the provisioning process for Direct Routing, thus eliminating the need for any PowerShell knowledge or experience.

We’re known throughout the industry as being ‘easy to do business with’. We have full management support, from simple provisioning to our UK-based support teams available 24 x 7 x 365. We provide industry leading SLAs and are just as committed to helping you grow your business as we are our own.

Gamma Access Services

Microsoft Teams Direct Routing underpinned by Gamma connectivity

As well as Microsoft Teams – Direct Routing, Gamma has a number of
Access types built specifically to carry voice traffic securely.

Converged Services

A Gamma converged service can offer Quality of Service: our
‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.

Converged Broadband

Gamma’s Converged Broadband service has been specifically designed to prioritise voice and video traffic at a high quality.

Calls never traverse the public internet and we use advanced
traffic management techniques throughout the call path to assure quality of both communication streams.

Learn more

Fully Managed Service

CloudUCX™ from Exactive, a Gamma company, helps organisations to enable telephony on Microsoft Teams quickly, cost effectively and easily, delivered as a service.

Find out more

Exactive, a Gamma Company

FAQs

  • What is Direct Routing?

    Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls.

  • What is required to enable Direct Routing?

    For an organisation to enable Direct Routing, the following components are required:

    • Microsoft 365 or Office 365 license including Teams
    • Microsoft Phone System add-on
    • An Internet connection

  • What about Skype for Business?

    Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging all users to transition to Teams.
    In addition to Skype functions like; instant messaging, screen sharing and web conferencing, Teams adds; centralised chat / collaboration, persistent chat and much more.

  • Is this a cheaper alternative to Microsoft calling plans?

    Direct Routing offers a cost-effective alternative which works flexibly with differing requirements across departments.

  • Do I need an internet service from Gamma to qualify for Direct Routing?

    No, it’s not necessary to have both services from Gamma to enable Direct Routing for Teams. However, Gamma’s Converged Access is specifically designed to connect business customers to our network in order to carry voice and video calls at a high quality. We also provide Quality of Service, our ‘end-to-end’ approach to designing, testing and providing services across both UCaaS and Access gives us the necessary visibility and control needed to deliver a consistent and robust voice and video quality to our business customers.

  • Do I need PowerShell experience to provision Users?

    With the introduction of the Gamma Voice App, we have been able to automate the provisioning process for Direct Routing, thus eliminating the need for any PowerShell knowledge or experience

  • Where can I download the Gamma Voice App?

    The URL to download the app will be emailed to you as part of your order confirmation. You will need to download this to your desktop/laptop and ensure you have system privileges to allow the running of PowerShell

  • Do I need to use the Gamma Voice App?

    The manual option will still be available, but all related support documentation will be removed, on the basis the app removes the need for this.

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