Give Microsoft Teams a voice
Streamline Microsoft Teams calling capabilities with Operator Connect
We understand the need for integrated solutions to support your business communications, with Microsoft Teams increasingly becoming a key component of the unified communications landscape.
This is why Gamma is part of Operator Connect, a new operator-managed service from Microsoft designed to enable best-in-class seamless and integrated PSTN calling to your Microsoft Teams environment.
Gamma’s Operator Connect helps you streamline calling capabilities for your Teams users, enhancing productivity and maximising value from your Microsoft Teams environment.
Our awards and accreditations
Highly accredited, secure and reliable.
Find the right Microsoft Teams Phone solution for your business
Choosing the correct voice solution for Microsoft Teams can be confusing, particularly with the different options available, from Operator Connect, Direct Routing, CloudUCX and Microsoft Calling Plans.
We’ve created this tool to help you find the right solution for your business. The tool will only take a few minutes to complete and will ask a few questions to help with your decision making process
Key Features
Operator Connect provides seamless and integrated calling for your business via Microsoft Teams.
Simple deployment and administration
- Select Gamma as your operator, provision users, and assign phone numbers from the Teams Admin Centre
- Inclusive Calls to 01, 02, 03 and 07 UK numbers (4,000 minutes PUPM)* terms apply
Enhanced support
- Carrier-grade reliability and support with direct alignment to Microsoft through the Operator Excellence Programme
- UK-based support teams available 24×7
Save on infrastructure expenditure
- Manage call control in the cloud with additional Teams functionalities and reliable business continuity – managing calls in the Gamma network so you never miss a call
- Direct peering between Gamma and Azure to enhance resilience, performance and provide Quality of Service (QoS)
Why choose Gamma for Operator Connect
With over 15 years’ experience enabling voice solutions for Microsoft, we understand business requirements and can help you get the most out of your Microsoft Teams environment.
Continuity of service provider and numbers
- Maintain your Gamma contracts and relationship, while providing users with a modern calling experience in Microsoft Teams
- Maintain your voice services with Gamma and avoid number porting
Independently-owned, carbon neutral network
- We own and operate our own carbon neutral network, supporting over six million business users in the UK
- Full control of the network enables us to deliver services more efficiently while offering high levels of automation and a governance structure
Augmented service
- Native fraud management capability to protect against toll fraud
- Enhanced Teams Calling capabilities and Carrier-grade, cloud-based resilience through Gamma’s SIP Trunk Call Manager
Cloud communications heritage
- 20 years of experience in delivering cloud-first communications services
- UK’s No.1 SIP provider
- Accredited provider across a number of public sector purchasing frameworks
Microsoft Teams expertise
- Deep integration with Microsoft, including networking, provisioning, management, reporting API’s and Teams portal integration, providing a simple and reliable way to enable calling
- Gold Microsoft Partner for Messaging, Communications, Collaboration and Content, cloud productivity + Windows and Devices
Working together, smarter.
Brands that rely on Gamma solutions.
Brands that trust Gamma.
We successfully provisioned 600 trunks and transitioned some 9,300 different numbers. All this was achieved by working closely with Gamma and its professional services team.
Juliet Raith
Head of the Enterprise Technology Group, The Open University
Related products
Recent blog posts.
FAQs
- What is Microsoft Operator Connect?
Operator Connect brings PSTN calling to Microsoft Teams. It enables small to medium sized businesses to make phone calls and audio conference calls through Teams from a desktop, laptop or mobile phone via their operator-managed service, simplifying comms and improving the user experience for all employees.
- What is the difference between direct routing and Operator Connect?
Direct routing enables business users to make and receive calls on Microsoft Teams by linking the platform with a PSTN via an approved partner, like Gamma. It’s a flexible integration option that supports a more tailored approach to call plans (plus additional functionality, such as call centre technology). Operator Connect – a more recent addition to the Microsoft suite – works in a similar way, but allows you to manage call routing services entirely via the Microsoft Teams ecosystem for a more streamlined operation.
- What is required for Operator Connect?
Operator Connect is available with selected Office 365 licenses. In order to make use of this tool, you will need access to Microsoft Teams, a Teams Phone System, and an agreement with an approved Operator Connect provide (like Gamma) in order to link Teams to your PSTN carrier.
- What is Operator Connect Conferencing?
Operator Connect is a specific plan from Microsoft that allows participants to join Teams meetings by dialling into the call with a PSTN phone number, or dialling out to a PSTN phone number. Any outbound calls must be routed via your operator. You can purchase an Operator Connect Conferencing licence as an add-on to your Teams licence.
