Announcing Microsoft Teams Operator Connect

Gamma named partner for Operator Connect for Microsoft Teams programme

Chris Wade, Chief Marketing and Product Officer at Gamma, said: “We’re proud to be part of the Operator Connect for Microsoft Teams programme and to continue to work closely with Microsoft to deliver enhanced calling capabilities within Teams.

“Gamma already has a long and rich heritage in delivering IP Voice services in the UK. We were the first Carrier to truly embrace IP and have built a position as the UK’s No.1 SIP provider, with over a third of businesses trusting Gamma to carry their voice traffic. Over the past decade, we’ve been supporting Microsoft services through various previous iterations, including Lync and Skype for Business. Teams is one of the most successful incarnations of UC that Microsoft has given us.

“By combining our expertise and reliability with Microsoft’s operator-managed service, our customers will benefit from a reliable and secure service to easily maximise value from their Microsoft Teams environment.”

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We're published in The Times supplement, Raconteur

The gulf in collaboration capabilities between large companies and SMEs was exposed by the pandemic, but smaller firms now have an opportunity to level up their connectivity.

The Covid-19 pandemic accentuated the gap between large organisations and SMEs when it came to remote working. Many enterprises were already well on the way to adopting a more flexible workplace before the pandemic struck, albeit having to act quickly when lockdowns were implemented. SMEs, often more financially fragile than big firms and without the resources to test remote working, had to adapt to a new reality

Most SMEs have been left to respond to these changing behaviours and challenges in an ad hoc way, employing a “sticking-plaster” approach to finding tools for what they initially expected would be a short-term issue, according to Chris Wade, Chief Marketing and Product Officer at unified communications provider Gamma.

Yet almost a year and a half into the pandemic, it’s clear this is no longer a short-term situation, and a more sustainable, long-term approach will be needed to ensure staff productivity and customer satisfaction.

Read the full article

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