Keep your business moving forwards with the right technology.
Enabling remote workers to be effective is more than simply equipping them with a video conferencing account.
Without the right tools remote working can have a negative impact on employee productivity. Additionally, if remote workers are lacking in enthusiasm and not receiving the essential support they need to be efficient and effective, the knock-on effects for your business will quickly become apparent.
We combine voice, connectivity and mobile services into unified communications to get your employees and customers working smarter, together.
Enjoy complimentary access to Gartner’s “Strategic Roadmap: What is the Digital Workplace of 2027 and How Do I Get There?” research to align your business and technology visions through to 2027.
What are the opportunities Remote Working technology can deliver?
Your business is facing fundamental challenges from both inside and outside the organisation. Increasingly disloyal customers who have the entire world at their fingertips are looking for a better quality of service in return for their cash. At the same time, employees are demanding flexible working provisions that allow them to better manage their work-life balance. Now is the perfect time to consider the bigger picture and realise the opportunities ahead.
Consolidate communications
Landlines, mobile, voice, video, text... there’s a thousand apps and technologies to connect you to your clients. This year, look at consolidating and streamlining them all using omnichannel Unified Communications to deliver a consistent service to customers no matter how they make contact.
Simplify collaboration
Empower your employees anywhere and everywhere by giving them tools that support collaborative working. The ability to share information and work on data together allows them to be more productive – and helpful to your clients.
Think outside the office
The modern workforce is increasingly mobile and you need reliable ways to stay connected with your team. Unified Communications allows you to seamlessly communicate using the most appropriate channel at any given moment, no matter where you are in the world. It will also help you to meet employee demands for increased flexible working.
Break down silos
Finding ways to share data around the business will unlock new opportunities and help your employees to increase productivity. You should also be wary of adopting single-function applications that introduce new barriers to data sharing.
Free up IT budget
Take the opportunity to consider how much of your current IT spend is “dead money”, propping up systems that frustrate your employees and limit productivity. What is the cumulative cost of IT spend and lost productivity? This will help you properly quantify the benefits of future investment in comms and collaboration tools.
What are the challenges of Remote Working?
Without the right tools remote working can have a negative impact on employee productivity. Additionally, if remote workers are lacking in enthusiasm and not receiving the essential support they need to be efficient and effective, the knock-on effects for your business will quickly become apparent.
Lower job satisfaction
Remote workers often feel they are not able to be productive because they don’t have access to the right information, contacts and tools when they are away from the office.
Interruptions and distractions
One of the most obvious challenges for remote workers are interruptions and distractions. Ensuring stress-free technology to ease the transition back into work-mode is crucial.
Poor service delivered to customers
This is particularly a problem because remote workers equipped with legacy communications equipment often can’t be easily contacted when they need to be, or they don’t have the right information at hand to deal with a customers issue.
Increased risk of security breaches
Commonly because employees end up using non-approved consumer apps to communicate or to store information, as it’s simply easier.
Important decisions delayed
When key people are away from the office, or poor decisions are made because people don’t have access to complete information. Ensuring colleagues are well connected when at home, or wherever is crucial to make the flow of conversation constant.
Solutions to enable effective Remote Working
Remote workers still face incredible challenges and frustration when they don’t have the right tools to keep them working effectively. So how are these challenges overcome? What solutions can be put in place and how do you know which solution is right for you?
A platform to unify your business communications
Unified Communications is a reliable infrastructure which enables businesses to integrate all of the ways they communicate, including voice, video and data. It’s easy to deploy and roll out to employees around the world, as well as being a cost effective solution.
And, crucially, it can help to facilitate remote working and communication between teams.
A business grade mobile service
Traditionally, businesses have been hamstrung by limited access to good value, reliable mobile data services, often having to rely on products initially created for the consumer market. Your employees will have a wide range of requirements from their mobile service, from using it to make and receive calls, to it becoming a potential source of connectivity should their home broadband fail.
An integrated cloud based phone system
Hosted phone systems have long replaced traditional desk phones and taken advantage of today’s high-speed broadband and mobile technology. Combining fixed and mobile telephony into a user-controlled online interface equips employees with powerful and flexible usability features to ensure they have the full fat technology they are used to at their office when based remotely.
Many cloud based phone systems offer CRM integration – this can be an easy way to ensure your teams can access the right contact details for customers and suppliers when working remotely.
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Download The eGuide: Enabling A Remote Workforce today.
The requirement for a water proof remote working strategy has never been more critical, or more in the spotlight, and whilst on paper this can seem like an open goal with many business benefits, there are unique challenges that IT leaders must address to make the most of their remote work strategies.
This eGuide takes a look at some of the key business drivers behind creating a remote working policy, as well as the challenges and technology solutions that can make supporting, enabling and developing your remote workforce significantly easier.
Download this eGuide to learn:
- Why remote working is important
- Common challenges to overcome
- What communications technology you need
