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Experience true Unified Communications

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The Unified Communications dream is changing the way people work, communicate and collaborate. UC adoption means business communications infrastructure is undergoing profound change. And it is all in the quest for Unified Communications to deliver raised business productivity and efficiency while at the same time reducing operational and IT costs.

David Macfarlane, Managing Director Solutions, Gamma

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What is Unified Communications (UC)?

Put simply, Unified Communications means integrating all the different ways in which your business communicates, whether that’s through voice, video, data, or otherwise.

At Gamma, our Unified Communications solution provides customers with an innovative technology stack, designed to bring your existing communications tools together to offer single-application access. New tools, platforms or services are also quick and easy to integrate, so you can adopt the latest technologies as they emerge.

All of this means faster communications – not only within your business, but with customers, suppliers, and partners. Making immediacy the norm.

So what can a fully-fledged UC solution deliver? A better question to ask may be ‘what can’t it deliver?’

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Employee engagements

UC does wonders for employee engagement. Seamless communications makes life easier for staff, meaning they can be productive from anywhere, as well as improving work/life balance. In turn, since UC makes remote working highly viable, you get to tap into a wider, more diverse resource pool, plus attract the next generation of talent.

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Customer satisfaction

It’s not just your employees who’ll feel the benefits of UC – your customers will, too. Not only does UC make it easier to keep in touch with them, it also makes for much more rapid decision-making and problem solving, meaning improved customer service. UC is proof that improved internal communications can underpin true customer satisfaction.

Business growth

Hand in hand with improved employee engagement and customer satisfaction is the opportunity for business growth. Just another perk of streamlined communications and IT operations, which allows you to react faster and be more agile as a business. What’s more, UC can help you to reduce complexity, costs, and even real estate, all while growing revenue.

Green credentials

Global warming, not to mention increased regulatory pressure, means there’s an onus on all businesses to address environmental impact. Again, UC can help. Think about it: with it being easier and more reliable to communicate – on the phone or with instant messages, through video or web conferencing, or even desktop sharing – the need for face-to-face meetings goes down, while the possibility of remote working goes up. It means less travel and a reduced carbon footprint.

Getting SIP trunks from Gamma in your business is a pain free process

Flexibility

UC in itself is a highly flexible solution. It’s easy to deploy, easy to upscale or downscale, and easy to roll out to new employees, wherever they are in the world. But not only that: it also makes those who adopt it much more flexible and agile, too – which, in today’s digital landscape, is the only way for modern, successful businesses to be.

No matter how complex or how extensive, any unified communications strategy has one key objective: to unify communications channels and devices securely, reliably and flexibly in a way that lets users communicate how, when and where they want without being exposed to the underlying technology. So, what considerations do you need to make before starting on the Unified Communications journey?

Gamma: your ideal UC provider

Our roots in IP networking make us the ideal UC provider for medium and large enterprises. We offer a best-in-class, scalable, flexible solution that can be tailored to your unique business needs, from people to processes and everything in between. Deployment and onboarding are both quick and easy, and you’ll also be equipped with additional reporting functionality, plus ongoing support services.

 
creating the connected shop
Moving to a new Business Phone System

Our integrated product set: delivering true UC

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Collaborate

Providing a rich, collaborative experience that is built on the award winning Horizon Hosted PBX, Gamma’s new Collaborate solution offers services such as instant messaging and presence, voice, video, and desktop, application and document sharing.

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Connect

Taking its lead from Horizon, Connect is the gateway to a truly mobile workforce. It gives employees access to all of Horizon’s features on any mobile device. A cost-effective way of improving productivity and customer service.

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Converged Network

Underpinning the effectiveness of any Unified Communications solution is, of course, quality data connectivity. Gamma’s proprietary, purpose-built, combined voice and data network guarantees exactly that.

Brands that trust us to deliver their communications

Gamma and Pret A Manger

FAQs

The most popular questions we get asked

Is UC right for me?

The key to determining whether UC is right for your business is to assess how well your current IT solutions are meeting the needs of your business, and how well they’ll continue to meet those needs in the future. On top of that, an inventory of your hardware/software and total cost of ownership is a must. With that done, you’ll identify pain points and areas for improvement, and have a clearer idea of whether or not it’s time for a technology refresh. If you discover the need to be more agile or more mobile, for example? UC is the ideal solution. If you have multiple offices or a disparate workforce, UC could be revolutionary.

Is UC difficult to implement?

The good news is: no. In fact, speed of deployment (not to mention simplicity of the platform’s GUI) is a key differentiator for Gamma’s UC technology stack. What’s more, we’ll work closely with you to create a considered migration plan designed especially to suit your business.
It’s worth bearing in mind, though, that while UC is simple to implement, it will be most effective if you’ve got the right measures in place to support the internal adoption of the platform.

Is UC expensive?

Gamma’s UC solution is a highly affordable and cost-effective option for businesses looking to streamline their IT operations. First up, because it requires minimal capital outlay, but also because it leaves businesses with one, simple monthly cost per user. On top of that is the security that comes with having a single, trusted provider. Plus, once you’ve invested in UC, you can reap other financial benefits, such as revenue and business growth.

How does UC improve my organisation?

UC means businesses that were once disjointed can now operate seamlessly, simultaneously, or even automatically. Which of course brings with it many and varied business improvements, ranging from increased employee engagement and customer satisfaction, to business growth and a greater degree of flexibility. On top of that, it can help businesses to better fulfil their environmental commitments by reducing the need for travel.

Why Gamma?

Dynamic, independent, innovative

At Gamma, we’re different. We’re a dynamic, independent network operator with no legacy infrastructure to protect. No fixed mind set, no hidden agenda – just fresh thinking and a commitment to developing innovative, disruptive products and services for our customers.

Wave goodbye to complexity

With Gamma as a partner, your infrastructure burden is instantly lifted. It becomes much less complex to keep up to date with the latest technologies. We remove your integration challenges and ease the difficulty of deploying new initiatives, from UC to mobility and BYOD. We help your business stay ahead in the competitive digital era.

Your single, trusted provider

Gamma combines the power of a network operator with the flexibility of a systems integrator, acting as a single, trusted provider that can deliver true insight into your business and its IT challenges. We take care of your infrastructure, freeing you up to focus on tomorrow’s business goals.

Gamma for Enterprise businesses

 

“With Gamma we have been able to achieve a complete unified communications solution. We now have all our services under one roof and have managed to make continued cost savings across our telephony estate. We’ve been impressed with the continued professionalism Gamma have shown throughout the transfer and wouldn’t hesitate to recommend them to anyone looking for a truly unified solution.”

Rob Parsons, Finance Director, Thrifty Car & Van Rental UK

Read insight on how true Unified Communications solutions are changing business

Learn about our other ICT solutions

Fully integrated with the award-winning Horizon hosted PBX service, Gamma’s new Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.

Gamma’s Connect solution gives employees the power of a desk phone on a mobile device, meaning they can be productive from anywhere, at any time. Improving business productivity and customer service delivery.

Gamma’s Wide Area Network solution is ideal for multi-site businesses wanting to improve service while reducing costs. Delivering the performance, reliability and security needed to make effective use of today’s multi-media services.

As more services move to the cloud, the need for fast, secure, reliable internet connectivity is essential. Ethernet is Gamma’s premium service for businesses demanding high availability and high capacity.

Gamma SIP Trunks connect businesses via our nationwide network, give access to the PSTN, and provide a more flexible, lower cost alternative to ISDN for inbound and outbound voice calls.

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Learn more about our Unified Communications product set

Collaborate

Gamma’s new Horizon Collaborate solution offers services such as instant messaging and presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, MAC, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices – wherever they are.

Fully integrated with the award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.

Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customer’s increasing demands as well as improving employee productivity and boosting your bottom line.

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Voice Optimised Data Networks

Converged Private Networks (CPN) is our fully-managed MPLS-based WAN (Wide Area Network) solution that is ideal for multi-site businesses that want to improve service while reducing costs. CPN delivers the performance, reliability and security that businesses need to make effective use of today’s multi-media services.

By fully integrating our market-leading IP voice products (Gamma SIP Trunks and Horizon) with an MPLS core network, your business can benefit from having all your IP voice and data services supplied by a single supplier – with just one point of contact, one bill and one set of SLAs.

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Connect: Fixed Mobile Convergence

Connect offers your business the power of both our award-winning hosted phone system, Horizon, with the Gamma mobile service. This allows you to access a range of features anytime, anywhere, regardless of device. In streamlining your business communications, you’re able to provide your staff with the flexibility to work wherever they are and ultimately improve overall business productivity and customer service delivery.

If your business relies on a mobile workforce, you’ll find Connect a great asset. It can be adopted incrementally and at your own pace. With a simple price per user, you’ll also benefit from having just one provider and only paying for what you need. By combining the flexibility of a mobile device with all the business-class features of Horizon, Connect makes your team more productive, your customer service more responsive and your costs more controllable.

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