Horizon Hosted Phone System for Seamless Business Communications

Horizon Hosted Phone System is the ultimate cloud-based communications solution designed to revolutionise the way your business connects. Say goodbye to outdated phone systems and embrace the power of seamless, efficient, and cost-effective communication.

Horizon sits in the cloud. This vastly increases the capabilities, improves the reliability and customer experience of your business.
Horizon allows your business to optimise your business investment, improve your customer satisfaction, retain talented staff and save time and money.

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Why choose Horizon Hosted Phone System?

Business growth

With Horizon, managing your communications infrastructure becomes effortless. Scale your services up or down as your business grows, without the need for significant investments or complex configurations.

Deliver a Consistent Customer Experience

Regardless of their location, your customers deserve exceptional service. With Horizon phone system, you can ensure a consistent and seamless experience across all touchpoints. Enable your team to deliver outstanding customer service and build lasting relationships.

Boost staff effectiveness

Horizon’s comprehensive features empower your team to work efficiently and be more productive. Seamlessly share information, communicate in real-time, and enhance teamwork, no matter where your staff members are located.

Prioritise Staff Satisfaction

Attract and retain top talent by creating a positive work environment. Horizon supports flexible working arrangements, allowing your employees to enjoy the benefits of remote work and flexible hours. Enhance their work-life balance, boost job satisfaction, and prioritise their well-being.

Optimise your business

Horizon provides you with tangible data and insights to proactively plan resources and optimise your operations. Make data-driven decisions, respond effectively to unplanned events, and stay one step ahead in a dynamic business landscape.

Respond to operational needs

Unexpected events happen, but they shouldn’t disrupt your operations. Horizon’s robust infrastructure and smart call routing capabilities enable your business to respond swiftly to internet outages or other external events. Stay connected, stay operational, and minimise downtime.

Unlock the Power of Smart Call Management

As the business landscape evolves, an increasing number of companies are embracing hosted solutions, leaving behind traditional PBX systems and harnessing the advantages of cloud-based telephony.

Horizon Cloud PBX is a comprehensive business phone system that offers a hosted communications service, equipping businesses with a wide range of fixed and mobile telephony capabilities. Seamlessly accessed through a user-friendly web portal, this solution empowers you to take precise control over your telephony needs.

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Management Reporting

Trusted by thousands of businesses

Horizon has successfully aided over 60,000 business with their digital transformations, moving from traditional on-premise PBXs to cloud telephony and unified communications.

Benefits of moving to the cloud:

  • Save time and money with no onsite hardware to manage and maintain
  • Central administration via an easy to use web portal to make operational changes in real-time
  • Predictable per user, per month charging model
  • Improved business continuity with call routing easy to change based on dynamic business requirements
  • No risk of obsolescence
  • No single-site dependency allowing calls to be routed to office, home or remote workers
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Future of work remote first

Hosted on an award-winning cloud network

Benefit from our highly available, carrier-grade voice network and the features of a traditional on-premises PBX, hosted within the cloud, for a long-term solution with no large upfront outlays.

Working with a single supplier with a SLA of 99.95%* ensures a consistently high service quality to your customers.

*Horizon Core Service Availability

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anyone, anywhere, anytime

Powering today's workforce

Businesses have also evolved. Adapting to the ‘work anywhere’ trend
can be important for businesses.

Moving to a hosted business phone system removes the need for employees to be on the business premises to work collaboratively and efficiently with colleagues.

Horizon allows a consistent quality service for your customers, wherever your workforce are working. Horizon has both fixed and mobile capabilities which are accessed through an easy-to-use portal and app allowing users matched capabilities at home or on the move.

Business meeting

Horizon Hardware

Horizon is compatible with a full range of audio equipment; portable headsets perfect for workers on the move.

Desk phones ideal for office workers and those who work from home, as well as audio-conferencing units that deliver uncompromised audio quality and are suitable for meeting rooms and other settings.

Horizon Hardware Brochure
Receptionist Console

Horizon bolt-ons at a glance

Customisable to suit your business needs

Horizon for Teams

Pair your existing Microsoft setup with Horizon to provide voice-enablement allowing you to make and receive calls internationally.

Advanced Call Analytics

Real-time and historical advanced call analytics help your business efficiently manage resources by providing insights into call traffic, enabling effective allocation of resources as users become available, enabling effective allocation of resources.

Call Queuing

Manage incoming calls effectively by quickly routing them to available users, presenting a professional image to
your customers.

Horizon Collaborate

Horizon Collaborate offers instant messaging, presence, voice and video calling with conferencing along with desktop, application and document sharing.

Integrator CRM

Compatible with over 200 of the top CRM packages helping users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from their CRM system.

Call Recording

Deliver exceptional customer experience by using call recording to analyse call quality and provide staff with training.

Receptionist Console

Efficiently manage your call routing and monitor multiple contacts or sites with a low cost-solution. Ensure every call is answered professionally and promptly, improving customer service and increasing business efficiency.

Horizon Contact Centre

Transform your business’s call management with Horizon Contact, a powerful customer contact solution that enhances agent productivity and overall business efficiency, delivering exceptional customer service.

Why Gamma?

Our UK based support teams. Offering 24/7 first line support.

We have been a Gold Partner with Microsoft for 15 years.

We are the No.1 SIP trunk provider in the UK.

We own, operate and manage our own reliable network with 99.999% uptime.

We publish our performance against a set of strict SLAs.

We are constantly audited to ISO standards.

Our awards and accreditations

Highly accredited, secure and reliable.

Recent blog posts.

FAQs

  • What is hosted telephony?

    Hosted telephony, also known as cloud-based telephony or hosted PBX (Private Branch Exchange), is a communication solution where the infrastructure and services for your business phone system are hosted and managed by a third-party service provider. Instead of having physical phone equipment installed on-site, the telephony system is hosted in the cloud.

    With hosted telephony, your business can make and receive calls using internet protocols (IP), transmitting voice data over the internet rather than traditional phone lines. This eliminates the need for complex on-premises hardware and maintenance, as the service provider handles the infrastructure, software updates, and technical support.

    Users can access the telephony system through IP phones, softphones (software-based phones installed on computers or mobile devices), or even integrate it with existing communication tools like unified communications platforms.

  • Do I still need physical phone lines with Horizon Hosted Phone System?

    Horizon is a cloud-based solutions which uses Voice over IP (VoIP). This means you can use the same connection for your phone system as well as your internet access, saving you money on separate analogue or ISDN lines.

  • Will the call quality be the same with Horizon Hosted Phone System?

    Horizon offers equal or better call quality to ISDN or analogue lines.

  • What happens if my internet goes down? Will I lose phone service?

    In the unlikely event of loss of connectivity on site, calls can be immediately redirected to other sites, mobile devices and/or home and remote workers. It is not necessary to invoke any disaster recovery plan instead, calls will seamlessly be diverted to pre-configured destinations ensuring no disruption to your customers or your business.

  • Can people work remotely?

    Horizon includes a range of mobile and desktop applications to enable your staff to enjoy the full range of features, irrespective of their device or location.

  • What happens to my numbers when I switch to Horizon Hosted Phone System?

    Your numbers can be ported across from your existing provider. Additional number can be included if required.