Frequently asked questions

Faults and servicing

Q: Who do I contact out of hours for fault support?

A: For out of hours issues please call our Channel Partner support desk on the usual number. The number can be found within the Contact us section.

Q: How do I report a fault?

A: The quickest way to report a fault is to call our Channel Partner support desk on the usual number, which can be found within the Contact us section.

Q: What are your opening hours?

A: Our opening hours are all documented within our Customer Service Plan which can be downloaded after logging into the Portal.

Q: What is the latest on my fault?

A: We’ll keep you updated with any progress on reported issues. If you’d like to speak to us about any update you can call our Channel Partner support desk, details of which can be found in the Contact us section.

Customer service

Q: How do I give feedback on the customer service I have received?

A: Please e-mail all customer support feedback to [email protected]

Q: How do I contact customer services?

A: Our contact number and options are available in the Contact us section. For further updates you can call our service desk, details of which can also be found in the Contact us section.

Q: What do I do if I need to escalate an issue?

A: Please see the Escalations section for information on our Customer Service Plan and escalation paths.

Orders

Q: When will my Gamma services be activated?

A: If you are a Gamma Partner you can track the progress of your order via the Gamma Portal.
If you are a Gamma Business Communications (GBC) partner we’ll keep you informed via e-mail. For further updates you can call our service desk details of which can be found in the Contact us section and we’ll happily update you.

Q: What is the telephone number I need to call for an update of an order?

A: If you are a Gamma Partner you can track the progress of your order via the Gamma Portal.
If you are a GBC partner we’ll keep you informed via e-mail. For further updates you can call our service desk details of which can be found in the Contact us section and we’ll happily update you.