Business communications are at the heart of top class customer experience, company productivity and your teams’ ability to work flexibly and efficiently. Mobile devices and services are more central to the ways businesses communicate with their customers, suppliers and employees, which means it’s more important than ever to make sure you’re able to enjoy the benefits of a mobile working style, paired with the reliability and consistency of a proven hosted communication system.
Connect integrates your mobile phones with Gamma’s Horizon service, bringing landline, mobile and desktop communications together and allowing your users and customers to access the tools that matter most to them, wherever they are. Leverage the flexibility of your mobiles and the business-critical features provided by a cloud PBX to streamline your staff and improve your responsiveness.
Connect allows mobile users to keep access to their Horizon service features such as Hunt Groups whilst maintaining the flexibility of a mobile phone and ultimately improving your availability, responsiveness and productivity.
Make and take calls to your office number without digging into a data bundle and with no requirement for an app. By making your device the primary dialler, control is easy, service is cost effective, any mobile can be used, and there’s no impact on battery life.
Improve your employees’ availability and responsiveness with one business number whilst keeping ownership over the way you want to work. There’s no need to publish and organise a range of mobile numbers, your staff will receive calls to their business number wherever they are.
Allow your users to easily present your business number from their mobile. Calls are more likely to be answered and supports your consistent, professional appearance.
Record calls across all your devices whether in the office or on the move, making sure that training, quality assurance and compliance needs don’t hold your staff back.
Never miss an important voicemail again. Connect synchronises your fixed and mobile service, allowing your users to access and respond to their messages from any location, using any device.
Gain a complete picture of the customer experience across your entire organisation. Use Connect to offer an informed analysis of all calls made, received and missed, your customers wait time and your agents’ availability: all updated in real time across your mobiles, desktop applications and handsets.
There are many reasons why encouraging a flexible working style is good for business. Remote working is a growing demand from today’s workforce and it’s important to make sure your customers have a personal face to put to your business. Synchronising Horizon features with your mobile service enables your employees with better access to the office, ensuring they stay in touch and keep productive on the move.
A missed call can be a missed opportunity or can decrease customer satisfaction. With Connect calls reach the mobile devices and there is one voicemail system across fixed and mobile, avoiding missed important messages. Features like Hunt Groups also work well with mobiles making sure that there is always the right person in the business to answer.
Expanding or running a business often requires local presence, Connect allows businesses to appear local without having a local office or phone line by providing geographic numbers and making them available from the mobile. Businesses can contact their customers always presenting the local number, even when calling from the mobile.
Connect brings the benefits of a landline on a mobile, making the mobile office a reality. Being able to present a landline from the mobile makes engaging with customers or prospects more effective and avoids publishing the mobile number.
Expanding or running a business often requires regional knowledge and trust at a local level. Connect allows you to adopt and manage your local presence directly from your device. All of your business numbers will be hosted in the cloud, and your users will have access to them whilst working remotely, if needed adapting their local presentation from one call to the next.
Connect brings the benefits of fixed line on a mobile, making the mobile office a reality. Being able to present a landline from the mobile makes engaging with customers or prospects more effective and keeps up your professional image.
Call management statistics often give an incomplete picture of your businesses communications because mobile calls are not included. Connect advanced call stats include all calls to and from your mobiles, which means a deep, intuitive analysis of your customer contact can be provided at time, in real time.
As your business grows, your offices, teams and colleagues can become separated and siloed. Connect provides a complete UC environment, making sure your staff have adaptable internal channels and tools to collaborate using any device. Dial plans, extension numbers, and advanced call features are all extended to your mobiles, ensuring that the right people are contactable regardless of their office, position or location.
Maintaining a complex and blended mix of comms solutions is an unenviable task. Simplifying your communication service and planning the shift to a mobile working style is one of the best ways to cut out waste, boost productivity, and maximise customer and employee satisfaction. Connect offers the simplicity of one provider for all your services, clears up your tired and unnecessary hardware, and synchronises your fixed line, laptop and mobile communications onto one platform.
With changes in regulation stipulating tighter guidelines on how and when calls are recorded, stored and accessed, choosing a solution that records all calls, including those made and received on mobile devices has never been more important. Ensure your organisation is compliant and remove the risk of facing hefty fines, whilst enabling consistent customer service and quality assurance training across all devices.