Horizon User Support and Training.

Greater functionality with Unified Communications

Videos.

  • Introduction to Hosted Telephony

  • Introduction to Horizon

  • Introduction to Horizon Collaborate

  • Getting started with Horizon Collaborate

  • Assigning a site DDI

  • Assigning numbers to sites

Akixi.

  • Akixi 3000 Product Overview

  • What do I need for Akixi 3000?

  • What is Akixi 3000 and Omnichannel?

  • Akixi 3000 Omnichannel Panel Product Overview

  • Akixi Lite Overview

  • Akixi 1000 Overview

  • Akixi 2000 Overview

  • Akixi Presence Overview

  • Akixi Supervisor – Part 1

  • Akixi Supervisor – Part 2

  • Akixi Supervisor – Part 3

  • Akixi – Creating Reports – The Basics

  • Akixi – Scheduling Reports

  • Akixi – Basic Filtering

  • Akixi – Advanced Filtering

  • Akixi – What is Akixi Multi-Siting?

  • Akixi – Connecting Akixi to Gamma Horizon

  • Akixi – SuperGroups

  • Akixi – Supervisor Reporting Permissions

  • Akixi – Call Modelling – Part 1

  • Akixi – Call Modelling – Part 2

Polycom.

  • Polycom – Handling Calls

  • Polycom – Transferring a Call

  • Polycom – The Company Directory

  • Polycom – Redialling a Number

  • Polycom – Placing a Call on Hold

  • Polycom – Making a Call

  • Polycom – Do Not Disturb

  • Polycom – Conference Calls

User Guides