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Faults and Servicing.
- I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?
If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.
- How do I report a fault?
Call our service desk on 0333 014 0000. When prompted, select which service you have a fault with and we’ll help you as quickly as we can.
- Who do I contact out of hours if I have a problem with my telephone services?
For out of hours issues, please call our service desk on 0333 014 0000 and select the option required when prompted.
- I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?
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Order installation.
- When will my Gamma services be activated?
Check to see if you have an email from us with this information. If you do not, call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.
- When will my Broadband be activated?
Check to see if you have an email from us with this information. If you do not, call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.
- When will my phone line be activated?
Check to see if you have an email from us with this information. If you do not, call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.
- I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?
If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.
- When will my Gamma services be activated?
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Customer service.
- Where can I find details on Domain Management, including complaints and domain name abuse?
For details on Domain Management please click here. If you have a query about domain names, including complaints and instances of domain name abuse, please email [email protected].
- I’d like to resell your products – can I become a channel partner?
We have a carefully selected number of channel partners and are always happy to discuss a potential relationship with your business. Call 0333 014 0000 and we’ll have a chat.
- How do I discuss a financial issue?
If you need to speak to our finance team, you can call our service desk on 0333 014 0000 and select the relevant option when prompted.
- How do I activate my Gamma mobile phone?
Please call our service desk on 0333 014 0000 and select the relevant option when prompted.
- My business is moving office – can I take my number with me?
Yes, you can and we can organise it all for you. If you are new to Gamma, or if you are an existing customer, call us on 0333 014 0000 and select the relevant option when prompted.
- Can you help with residential numbers and lines?
No, unfortunately we are a business-only company and cannot help with any residential lines and numbers.
- Can I transfer my existing business number to Gamma?
Yes you can. Transferring your business number to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Call us on 0333 014 0000.
- How do I set up an additional line for my business?
Call our service desk on 0333 014 0000 and select the relevant option when prompted to speak to your Customer Advocate who will be happy to discuss costs and timescales with you.
- Where can I see a breakdown of the services I have with you?
If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.
- Is my telephone service currently with Gamma?
Call our service desk on 0333 014 0000 and select the relevant option when prompted. Please have your number handy and we can check for you.
- What is the telephone number I need to call to speak to my Customer Advocate?
Please call 0333 014 0000 and select the relevant option when prompted. Simply ask to speak to your Customer Advocate.
- How do I contact customer services?
Please call our service desk on 0333 014 0000 and one of our Customer Advocates will be able to help you.
- What happens to my numbers when I switch to Horizon Hosted Phone System?
Your numbers can be ported across from your existing provider. Additional number can be included if required.
- Where can I find details on Domain Management, including complaints and domain name abuse?
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Bills.
- Where can I see a breakdown of the services I have with you?
If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.
- I’ve forgotten my login details to view my bill – how do I log in?
Please contact us by calling our service desk on 0333 014 0000 and your Customer Advocate will be able to help you.
- Why do you not send me my itemised bill?
We are a carbon neutral company and are trying to cut down on our paper with the help of our customers. Paperless billing is more environmentally friendly and it’s now even easier for you to find by clicking on My Bills at the top of all our web pages. You can then log in and access all your billing details. If you prefer your itemised bill to be sent by email, please send us an email to [email protected] and we’ll set this up for you. If you still require a paper copy, there will be a small admin charge of £1.50 each bill for this service.
- How long before I receive my first bill?
We produce our bills around the 10th of each month. You will receive your first bill to the next closest 10th of the month, which will have any outstanding line rental from that month, plus one month’s line rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.
- How can I view my itemised bill online?
Click on ‘My bills’ (at the top of the page). Enter your login details and you will be able to view your itemised bill.
- Where can I see a breakdown of the services I have with you?
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Order update.
- What is the telephone number I need to call for an update of an order?
Call our service desk on 0333 014 0000 and choose the relevant option when prompted.
- What’s happening with my order?
Call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.
- What is the telephone number I need to call for an update of an order?
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