Frequently asked questions

We get many calls to our UK-based customer service team and we’ve logged the most frequently asked questions here to save you a phone call. Click on any question to be taken to your answer. Hopefully, you can find a satisfactory resolution to your query.

Faults and Servicing

Who do I contact out of hours if I have a problem with my telephone services?

For out of hours issues, please call our service desk on 0333 014 0000 and select option 3/option 2 when prompted.

How do I report a fault?

Call our service desk on 0333 014 0000 and then press option 3/option 2 and select which service you have a fault with and we’ll help you as quickly as we can.

I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

Order Installation

I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

When will my phone line be activated?

Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.

When will my Broadband be activated?

Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.

When will my Gamma services be activated?

Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.

Gamma Services

Is my telephone service currently with Gamma?

Call our service desk on 0333 014 0000 option 3 then option 4 and have your number handy and we can check for you.

Where can I see a breakdown of the services I have with you?

If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.

How do I set up an additional line for my business?

Call our service desk on 0333 014 0000 option 3 then option 4 and speak to your CDM who will be happy to discuss costs and timescales with you.

Can I transfer my existing business number to Gamma?

Yes you can. Transferring your business number to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Call us on 0333 014 0000.

Can you help with residential numbers and lines?

No, unfortunately we are a business-only company and cannot help with any residential lines and numbers.

My business is moving office – can I take my number with me?

Yes you can and we can organise it all for you. Call us on 0333 014 0000 option 1 if you are new to Gamma, or if you are an existing customer, option 3 and then option 4 for more details.

How do I activate my Gamma mobile phone?

Please call our service desk on 0333 014 0000 and press option 3 then option 3 again for help.

How do I discuss a financial issue?

If you need to speak to our finance team, you can call our service desk on 0333 014 0000 and press option 3 then option 5.

I’d like to resell your products – can I become a channel partner?

We have a carefully selected number of channel partners and are always happy to discuss a potential relationship with your business. Call 0333 014 0000 and we’ll have a chat.

I have a query about domain names, who do I contact?

If you have a query about domain names, including complaints and instances of domain name abuse, please email [email protected] and you should expect to receive a response within 48 hours.

Bills

How can I view my itemised bill online?

Click on ‘My bills’ (at the top of the page). Enter your login details and you will be able to view your itemised bill.

How long before I receive my first bill?

We produce our bills around the 10th of each month. You will receive your first bill to the next closest 10th of the month, which will have any outstanding line rental from that month, plus one month’s line rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.

Why do you not send me my itemised bill?

We are a carbon neutral company and are trying to cut down on our paper with the help of our customers. Paperless billing is more environmentally friendly and it’s now even easier for you to find by clicking on My Bills at the top of all our web pages. You can then log in and access all your billing details. If you prefer your itemised bill to be sent by email, please send us an email to
[email protected] and we’ll set this up for you. If you still require a paper copy, there will be a small admin charge of £1.50 each bill for this service.

I’ve forgotten my login details to view my bill – how do I log in?

Please contact us by calling our service desk on 0333 014 0000 option 3 then option 4 and your CDM will be able to help you.

Where can I see a breakdown of the services I have with you?

If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.

Customer Service

How do I contact customer services?

Please call our service desk on 0333 014 0000 then press option 3 / option 4 and one of our Customer Development Managers will be able to help you.

What is the telephone number I need to call to speak to my Customer Development Manager (CDM)?

Please call 0333 014 0000 and press option 3 then option 4 and ask for your Customer Development Manager.

Order Update

What’s happening with my order?

Call our service desk on 0333 014 0000 option 3 then option 4 and we will happily update you.

What is the telephone number I need to call for an update of an order?

Call our service desk on 0333 014 0000 option 3 then option 1.