FAQs

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

Call our service desk on 0333 014 0000. When prompted, select which service you have a fault with and we’ll help you as quickly as we can.

For out of hours issues, please call our service desk on 0333 014 0000 and select the option required when prompted.

Check to see if you have an email from us with this information. If you do not, call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00.

Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

For details on Domain Management please click here. If you have a query about domain names, including complaints and instances of domain name abuse, please email info@gamma.co.uk.

We have a carefully selected number of channel partners and are always happy to discuss a potential relationship with your business. Call 0333 014 0000 and we’ll have a chat.

If you need to speak to our finance team, you can call our service desk on 0333 014 0000 and select the relevant option when prompted.

Please call our service desk on 0333 014 0000 and select the relevant option when prompted.

Yes, you can and we can organise it all for you. If you are new to Gamma, or if you are an existing customer, call us on 0333 014 0000 and select the relevant option when prompted.

No, unfortunately we are a business-only company and cannot help with any residential lines and numbers.

Yes you can. Transferring your business number to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Call us on 0333 014 0000.

Call our service desk on 0333 014 0000 and select the relevant option when prompted to speak to your Customer Advocate who will be happy to discuss costs and timescales with you.

If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.

Call our service desk on 0333 014 0000 and select the relevant option when prompted. Please have your number handy and we can check for you.

Please call 0333 014 0000 and select the relevant option when prompted. Simply ask to speak to your Customer Advocate.

Please call our service desk on 0333 014 0000 and one of our Customer Advocates will be able to help you.

Your numbers can be ported across from your existing provider. Additional number can be included if required.

If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.

Please contact us by calling our service desk on 0333 014 0000 and your Customer Advocate will be able to help you.

We are a carbon neutral company and are trying to cut down on our paper with the help of our customers. Paperless billing is more environmentally friendly and it’s now even easier for you to find by clicking on My Bills at the top of all our web pages. You can then log in and access all your billing details. If you prefer your itemised bill to be sent by email, please send us an email to e-billing@gamma.co.uk and we’ll set this up for you. If you still require a paper copy, there will be a small admin charge of £1.50 each bill for this service.

We produce our bills around the 10th of each month. You will receive your first bill to the next closest 10th of the month, which will have any outstanding line rental from that month, plus one month’s line rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.

Click on ‘My bills’ at the top of the page. Enter your login details and you will be able to view your itemised bill.

Call our service desk on 0333 014 0000 and choose the relevant option when prompted. We will happily update you.