SIP Trunk Call Manager takes SIP beyond a connectivity service into a world of multi-feature applications, putting you in control.
SIP Trunk Call Manager provides you with all the benefits of Gamma SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app. SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate and all aspects of your inbound calls. It enables you to consolidate all your numbers onto a single platform, meaning that you’ll never miss a call.
SIP Trunk Call Manager puts you in complete control of your inbound numbers.
Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app
Redirect inbound calls to achieve business continuity and flexible working
Schedule call routing in advance according to business hours and call handling preferences
Maximise call handling potential and provide an improved service to the caller
View call handling performance at a glance and monitor inbound call handling efficiencies
Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead
Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate continuity in the event of office evacuations
Set up date-specific routing in advance – e.g. Bank Holidays
Popular applications include the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with an appropriate greeting, thus providing a professional and personal impression to the caller
Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person
Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people
Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management
Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back
Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details
Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods
Provides quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device
The above features are inclusive on all the numbers you purchase giving you total control over your own DDI. In addition, we offer a number of chargeable premium features such as Area-based Routing, Announcements and Auto Attend (IVR) which can be applied to individual DDIs as required.
Combine these features with the ability to fully control all aspects of the service via a unique web-based portal and app service and you get an incredibly powerful solution for your business.
Gamma SIP Trunks connect your business with our nationwide network, giving you access to the PSTN and provides a more flexible and lower cost alternative to ISDN for inbound and outbound voice calls.