Get to know
Horizon Collaborate

A complete unified communications experience for your business.

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Request a demo of the UK’s No. 1 Hosted Business Phone System today

Introducing
Horizon Collaborate

Providing a rich, collaborative experience that is built on the award winning Horizon Hosted PBX.

Quite simply, Horizon Collaborate is designed to improve productivity and increase collaborative team working – and it does just that.

Laptop collaborate
Video Calling

Video Calling

Create a stronger collaborative experience using visual communication from mobile or desktop app.

Instant Conferencing

Instant Conferencing

Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.

Next Generation

Attract the Next Generation

With millennials set to be the biggest generation in the workforce, providing the right technology that caters for the way they work is essential. Millennials expect technology to be fast, accessible and on-demand.

Reduce costs

Reduce Cost and Complexity

Through features such as Presence, Video Call and Collaboration, conversations are on topic and as efficient as possible. Employees can work flexibly through hot-desking, home working or on the move.

Instant Messaging

Instant Messaging

Collaborate quicker, smarter and instantly. Horizon Collaborate’s online chat between users seamlessly speeds up productivity.

Employee experience

Improve Employee Experience

Employee engagement and satisfaction are vital parts of the employee experience and have a proven knock-on effect to the customer. Horizon Collaborate allows easy, mobile, multi channel communication to empower your employees.

Presence

Presence

Horizon Collaborate shows an always-on personal status that helps define the best way to communicate with colleagues.

Boost business agility

Boost Business Agility

By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision making, customer interaction and overall efficiency.

Brands that trust Gamma

Gamma and Pret A Manger
Gamma and Crown Paints
American Golf
Collaborate Introduction Business

Don’t just communicate
 Collaborate

Instant messaging, presence, voice, video, desktop / application sharing, document sharing… The list goes on.

Horizon Collaborate is suitable for any sized business looking to improve productivity, increase collaborative team working, attract more diverse talent and speed up making business decisions.

Communicate with Collaborate

Communication has always been essential to the success of any business.

Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels. In this new digital age we live in, faster response times can be a key differentiator, helping you stay ahead of the competition and stand out in a crowded market.

Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customer’s increasing demands as well as improving employee productivity and boosting your bottom line.

Gamma’s new Horizon Collaborate solution offers services such as instant messaging and presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, MAC, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices – wherever they are.

Fully integrated with the award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.

Get in touch with Gamma

An award winning phone system
Just got even better

Horizon is available with the comprehensive range of features below, as well as a range of additional bolt-on options.

Working as part of a team

voice communication

Improving your company image

On-demand service

Working efficiently

Mobile and flexible working

  • N-Way Call for convenient collaboration with colleagues
  • Hunt Groups for distributing and allocating calls across your team
  • Call Transfer to any internal or external number
  • Common or customisable settings for Sites, Groups and Departments
  • Hold a call and pick it up on another phone with Call Park
  • Answer a group member’s phone with Call Pick Up
  • Instant Group Call enabling efficient collaboration
  • Call Waiting ensures you’re ready to take your next call
  • Get your messages across with Music on Hold
  • Avoid your calls being passed on and on with Diversion Inhibitor
  • Provide callers with menu options for call routing using Auto Attendant
  • Enhance your brand by uploading your company logo and specific adverts
  • CLI Flexibility to allow you to present any number you have permission to call on behalf of
  • Last Number Redial for convenient repeat dialling
  • Easily make a call with Click to Dial through the user interface or client
  • Assign calls to cost centres using Account Codes
  • Use Presence or Pre-set Availability Profiles to manage incoming calls
  • No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection
  • Automatic Callback so that you can stay productive
  • Call your colleagues when they are free using Busy Lamp Keys
  • Show you are unavailable using Do Not Disturb
  • Company directory available from the handset and up to 100 speed dials for your favourite numbers
  • Use Call Recording for audit trails, compliance or training purposes
  • Manage incoming calls effectively with Call Forwarding
  • Home Worker lets you take your profiles and settings to your home office
  • Play a Voicemail message from your desktop, save it or forward a copy to your entire team
  • Never miss a call with One Number Anywhere and Sequential Ringing
  • Keep track of important calls with Call Notify by Email
  • Use your number and preferences on any enabled phone in your company with Hot-Desking
  • Use your number and profile on any phone, anywhere with Remote Office

Need a bit more? check out our additional Horizon Options

Collaborate Bolt ons

Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core Horizon services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

Using Horizon soft clients you can:

  • Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset
  • Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
  • Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
  • Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call
  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
  • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features

Unleash even more of Horizon’s capabilities across your desktop with Horizon Integrator. Horizon Integrator is a powerful piece of software that gives you control of your Horizon service from your desktop without having to log in to your Horizon Portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype for Business®. Our CRM Integrator can be added to enable easy integration with your CRM program, in addition to the full set of features Horizon Integrator offers.

Features include:

  • Call Preview – Available from Outlook. Allows Horizon users to prepare for the incoming call and respond appropriately. This can make the caller feel more welcome and gives a professional feel to your company
  • Click to Dial – Available from Outlook and web pages. Makes Horizon even simpler to operate as users can make calls instantly and accurately from the information on their screen
  • Integration with Skype for Business® – Presence changes to reflect On a Call or Do Not Disturb. Improves efficiency as colleagues and customers can only contact you when you are available
  • Desktop Control – Instant access from the desktop to Call History, Call Forward, Presence and a wealth of other features

Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

Horizon Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Horizon Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls.

Horizon Call Queue ‘Users and Groups’ benefits:

  • Customised messaging – Customise your welcome and hold music and set up a comfort message at timed intervals to let the caller know their call is important
  • User breakout – Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message
  • Queue up to 25 calls
  • Simultaneous Hunt Group – Instantly deliver the call to all available contacts within the Call Queue Group

Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?

Horizon offers a number of key measurements through its reporting section. However, there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now geta data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

Additional benefits available by using Akixi:

  • No server on site – Enables multi-site monitoring and supports business continuity
  • Real-time stats – Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored
  • Accessible from any internet-enabled device – Use the service via traditional desktop devices or monitor on the go through your mobile
  • Push reporting and alarms – Customisable push reporting and alarms to ensure business-critical metrics are always available
  • Cradle-to-grave reporting – Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification
  • Track after-hours calls – Highlight suspicious activity or unauthorised calling
  • Abandoned call recovery – Missed a call? See instantly if it has been returned
  • Activity and extension activity monitoring – Quickly and easily monitor key extension or call routes to ensure maximum efficiency

By using management reporting you can:

  • Instantly see what needs to be changed to improve customer service
  • Monitor time to answer and manage calls more efficiently
  • Analyse internal call patterns
  • See how many calls are being abandoned with the ability to return them
  • Optimise resources by ensuring the right number of operators is in place at all times

Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface.

Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring multiple contacts or sites, where this is not achievable through a more traditional phone and side car solution.

Ensure that every one of your calls is answered professionally and efficiently, improve customer service and increase business efficiency with Horizon Receptionist Console.

Receptionist Console benefits:

  • Full control over incoming calls to single or multiple sites, ensuring every call is answered or redirected, as required
  • Access and monitor up to 800 directory contacts, meaning call routing decisions can be made quickly and efficiently to ensure the best available outcome
  • Monitoring and manipulation of call queues with caller priority
  • Establishment and management of multiple conference calls, connecting key contacts and resources to deal with incoming queries in the most effective way
  • Multiple receptionists managing single or multiple numbers

Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.

An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.

Horizon Call Centre is ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.

Call Centre benefits:

  • Intelligent call distribution – ensures calls are answered efficiently and get through to the right people
  • Quality caller experience – easily monitor inbound call activity, with barge in and emergency escalation when needed
  • Enables flexible working – as Horizon is cloud-based, agents can be base anywhere. Users can also easily take calls for multiple departments from one device.
  • Quickly escalate difficult customer queries – for those times when agents need support from more senior members of staff
  • Gain valuable insight – access to historical and real-time data to help address training needs and identify potential gaps in resource during peak times
  • On-demand, scalable service – customers only pay for what they need and can simply scale up or down when needed

Brands we work with

Gamma and Pret A Manger
American Golf
Gamma and Crown Paints

FAQs

Am I able to record my calls?

Listening to your customers can offer a valuable insight into your organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence.

Gamma’s intuitive and secure call recording solution is deeply integrated with Horizon’s cloud platform, giving direct control to you over both your telephony and your call recording solution.

  • One intuitive software service – recordings can be accessed, downloaded and noted on from one web login.
  • Record the speaker, not the number – Advanced Call Recording will record your users, whether they are speaking on a mobile, office phone, or soft client.
  • Order and use on a native cloud platform – you’ll have a scalable investment, with a clear, usage based payment structure.

What’s the call quality like?

Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.

Is it expensive to install?

With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.

How do I present my company more professionally?

Horizon is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often, it’s the first line of communications that suffers. Horizon is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.

How do I rationalise my site?

A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Horizon lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with Gamma’s SIP, Ethernet and Broadband products, Horizon can interface with legacy connections too, making it the totally flexible solution.

Have you seen our other products?

Horizon Call Centre

Horizon Call Centre is a cloud-based service with an extensive range of inbound call capabilities that can be managed from an easy-to-use web portal, and is suitable for any sized call centre.

Our family of high-speed data services connects businesses directly to our next generation network and the internet, providing a range of bandwidths with unrivalled network quality and reliability.

Why Gamma

A fresh approach

At Gamma we’re different. As a dynamic, independent network operator we’ve no legacy of infrastructure to protect. No fixed mind set. No hidden agenda. Just a different approach – fresh thinking and a commitment to developing innovative, disruptive products and services.

Less burden, less complexity

We take away the burden of providing and managing your infrastructure and reduce the complexity of keeping up to date with technology.

Simplifying integration challenges, easing new initiatives

We remove the challenge of integrating and deploying robust security, proven continuity and disaster recovery. The difficulty of bringing on new initiatives like unified communications, mobility, BYOD, virtualisation, data centre hosting. All the things your business needs to stay ahead.

Unique Insight

Uniquely we combine the power of a network operator with the flexibility of a systems integrator, giving us a true insight into your business, the IT challenges it faces, and the best way of solving them.

Focus on what’s important

We free you from day-to-day IT infrastructure problems, leaving you to focus on tomorrow’s business goals. Not today’s problem of owning, running and managing infrastructure.

Gamma for Enterprise businesses

 

“With Gamma we have been able to achieve a complete communications solution. We now have all our services under one roof and have managed to make continued cost savings across our telephony estate. We’ve been impressed with the continued professionalism Gamma have shown throughout the transfer and wouldn’t hesitate to recommend them to anyone looking for a truly unified solution.”

Rob Parsons, Finance Director, Thrifty Car & Van Rental UK

Brands we work with

Gamma and Metro Bank
Gamma and Chelsea FC
Gamma and Thomson Online Benefits
Gamma and American Golf
Gamma and Farrer and Co

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

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