Our CloudUCX™ Microsoft Teams Managed Service
Get the most out of Microsoft Teams with CloudUCX™
CloudUCX™ is a collection of leading cloud solutions delivered as a service and designed to enhance the standard Microsoft Teams offering.
Our service enables your business to simply leverage Microsoft Teams to make and receive external calls, without requiring Microsoft Calling Plan licenses or on-premise equipment.
By choosing CloudUCX™ as your preferred solution for voice, your business can benefit from cost savings and increased functionality, without the added stress of implementing a new solution. We support you through the migration from start to finish, and transition into a fully managed support service.
Moving to a cloud-based future
With the UK government pushing forward with their ‘Cloud First’ policy, there’s no doubt that the future will be powered by the cloud. Lower maintenance costs, increased system resilience, and a more productive workforce are all benefits associated with cloud communications. Understanding what each provider has to offer, including their security credentials over data handling and the advanced call features, can help businesses find their ideal cloud telephony solution that will transform the way their business communicates.
Our awards and accreditations
Highlighy accredited, secure and reliable
Key Features
Why choose CloudUCX™ for Microsoft Teams?
Advanced Integrations
CloudUCX™ seamlessly integrates with legacy telephony environments, such as your PBX and analogue devices, as well as existing audio and video conferencing estate. It also provides a future-proofed suite of solutions, including:
- Contact Centre
- Call Recording
- Native Teams Meeting solutions
Global Reach and Scalability
Our CloudUCX™ service has been designed to easily scale in order to allow your business to grow without restrictions. For businesses with international requirements, CloudUCX™ is available in the following geographical regions:
- EMEA
- AMERICAS
- APAC
Reliability and Resilience
CloudUCX™ as a platform natively integrates with Microsoft Teams, bringing reliability and resilience across multiple geographical regions and providing 99.9% uptime.
The combination of inter-cluster resiliency, combined with a disaster recovery instance, allows our solution to sustain an outage of a single component or the entire stack without any service impact.
What makes Gamma right for your business?
Customer Experience
We are a highly proficient, service orientated business - we continually score a high net promoter score against other telecoms providers.
Certified Experts
We are a fully certified Microsoft Gold Partner in Messaging, Communications, Collaboration, Cloud Productivity and more.
Voice Specialist
UK’s longest established Microsoft Voice Specialist and No. 1 SIP provider.
End User Adoption
We specialise in end user adoption, ensuring you get the most value out of your investment through our own UC Success Wheel methodology.
Operational Excellence
We are highly accredited and geared towards great delivery via Prosci, Cyber Essentials, ISO9001, Prince2, ITIL and more.
Comprehensive Service
We pride ourselves on customer service with proactive monitoring, 99.9% uptime and priority based SLAs.
Outstanding Support
We deliver class leading support with managed onboarding, 24x7 service desk and a dedicated account manager.
How does Gamma compare with other providers?
Other Teams Voice Providers | Gamma | ||
---|---|---|---|
Commodity | SIP and SBC Support | ||
Portal based support | |||
Phone support | |||
24×7 support | |||
DR Adds, Moves and Changes | |||
Regular Service Reviews | |||
Dedicated Account Manager | |||
Enablement & Support | Managed onboarding | ||
User Migration | |||
Training and Adoption services | |||
Cloud based Training Portal | |||
Dedicated Customer Success Manager | |||
Microsoft Teams support | |||
Teams – Adds, Moves and Changes | |||
Guided Success Delivery Framework | |||
Number Porting Assurance Service | |||
Packaged services / Transition services | |||
Integrated into Teams Admin Center | |||
Microsoft Partnership | Partnered with Microsoft to provide shared SLAs for support, availability and call quality | ||
Calling for Microsoft Teams Advanced Specialisation |
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