Using the content provided by Gamma in the Accelerate portal, Capita Network Solutions ran a 20-day telemarketing campaign, which included seven emails to more than 1900 cold leads. This resulted in 4 meetings and 20 leads.
Solution IP wanted to provide the APM Group with a flexible solution that would deliver a better experience for customers and allow staff to collaborate more effectively. Their expert engineers carried out a full review of the current infrastructure to see where improvements could be made. Horizon the hosted IP solution is the platform they chose.
Solution IP undertook a full review of the current setup and services to highlight the areas for improvement. A thorough bill analysis identified where cost savings could be made, reassuring Danosa that a move to the hosted Horizon platform was a more feasible option for their longer term business needs.
Solution IP started with a full review of the surgery’s current setup and assessed the improvements that could be made. It quickly became clear that moving over to the hosted Horizon phone system could address the immediate problem of the affected site going down. They would be up and running within two working days, minimising loss of business.
It was decided that the best solution would be to initiate a cloud call queuing system that would enable callers to be queued in sequence to wait for an available operator. The solution implemented by Eastern Voice & Data was Gamma Horizon, the UK’s leading Cloud based telephony solution. This enabled the Surgery to better understand the overall problem as statistics were available to inform senior staff as to the actual number of calls that were being answered.
Following on-line research Kings & Barnhams Group decided to engage with Eastern Voice & Data and asked them to suggest a solution to their problems. Eastern Voice & Data undertook a survey of the business’s requirement and listened to the issues that the staff were experiencing. After having looked in detail at the way the previous telephone system was operating Eastern Voice & Data recommended that the correct way forward was to implement Horizon, a fully cloud based telephony solution.
Eastern Voice & Data implemented Gamma FTTC at each site and moved all of the legacy telecoms estate from the two offices over to IP. They reduced multiple analogue lines and ISDN30 down to just three FTTC managed connections retaining all of the legacy numbers previously used.
Eastern Voice and Data knew from the security restrictions and comprehensive functionality required that a cloud route was the most realistic option, and Gamma’s hosted Horizon solution could meet their budget requirements. Horizon also only uses UK data centres which is a key requirement for the NHS, as well as providing a secure, high quality, reliable solution that offers inexpensive growth potential.
Gamma now provision and terminate all the UK minutes for hundreds of thousands of Vonage’s customers (UK geographic, non-geographic and UK mobile). Vonage customers typically move their services from an alternative network provider. By porting their numbers we enable them to keep their existing phone number (which is often crucial for small/start-up businesses that can’t afford any downtime or major changes).
Fidelity recognised the opportunity for growth in revenue and margin by providing an end-to-end solution from just one supplier, Gamma. As a long term Gamma partner, Fidelity Group has found the level of support they have received to be maintained at a high level, even as Gamma has continued to grow and add new products. Training and information is provided to Fidelity, enabling them to launch new products to their channel, in line with Gamma’s launch of these products to the market.