Business phone systems have been installed in offices of all different sizes for more than 40 years, providing a vital service to the business. Since then, telephone call handling has matured to become intertwined with the day-to-day process of running the business. Practices vary by country or region, and are predicated on a traditional office culture and user expectations of how to manage office communications between customers, workers and managers.
The average business phone system lasts anywhere between six and eight years, after which the system is either out of maintenance or is lagging in features, often to the extent that it is hurting the performance of the business. Businesses that need to upgrade their existing phone system will find a huge array of new solutions available compared to seven or eight years ago.
For starters, new software-based communications solutions don’t need dedicated hardware in the storeroom or data room anymore, because the entire system runs in the cloud. In many instances, “hard phones” such as your desk phone are not even required. New phone solutions often include a “soft phone” or “client” that runs on many different devices, such as your PC, tablet or smartphone.
And modern phone solutions no longer offer just “voice”. They have transformed to offer a range of Unified Communications (UC) capabilities such as instant messaging, presence, video calling, collaboration tools and mobility solutions, all designed to keep your business at maximum productivity.
If you’ve identified with some or all of these questions, you are not alone. They are some of the most common issues we see today in the business world when it comes to replacing a phone system.
Chances are you will need to prioritise these questions into the ones that are most important for your business.
We’ll look at that prioritisation a little later on, but in the meantime let’s focus on what your next phone system can do for you.
To make things easier we’ll just stick to cloud based phone systems, as they are regarded as the best solutions for companies of less than 500 people, especially when they are dispersed over a large number of sites.
How many phone calls does your business miss because the call either goes to someone who is out of office or all the lines are busy?
Do you have different systems in different offices resulting in features that don’t work the same, causing staff confusion?
Is your phone system a vital organ in your business and, if it goes down, so do you?
Have you suffered a network or equipment failure that has stopped inbound and outbound calls?
Do you worry about having to fix elements of the phone system yourself if something goes wrong?
Modern phone solutions no longer offer just “voice”. They have transformed to offer a range of Unified Communications (UC) capabilities such as instant messaging, presence, video calling, collaboration tools and mobility solutions, all designed to keep your business at maximum productivity.
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