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Investing in the customer experience

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17 August 2018 | Alex Ayers


Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration. There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is not only reserved for the likes of Toys R Us, Maplin, Blockbuster and many other retail

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How holistic customer service can counter the Amazon effect

How holistic customer service can counter the Amazon effect blog banner

10 August 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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The ultimate guide to telecoms jargon: 5 terms you need to know in 2018

Ultimate guide to telecoms jargon

1 August 2018 | Cem Ahmet


Do you know your PBX from your VPL’s? FTTC from a LLU? The world of telecommunications can be complicated. With numerous products, services and solutions available to businesses, it can be tough to understand what is available in a fast-changing market. Throw a load of technical terminology and jargon into the mix and the job of getting to grips with telecommunications becomes almost impossible.

As a buyer, it’s more important than ever that you have the

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Creating the Connected Shop

creating the connected shop

31 July 2018 | Alex Ayers


Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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How to Align your Business Mobile Solution to Millennial Needs

how to align your business mobile solution to millennial needs

31 July 2018 | Jamie Ward


It may sound like a stereotype but millennials expect their technology to be fast, accessible and on-demand and this extends to how they do business. Millennials have limited patience for work systems that slow them down in their career – they don’t want to compromise on efficiency because their organisation provides them with inflexible telecommunications. They want access to a full suite of mobile solutions that empowers them to work from anywhere.

These expectations are not

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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