Communicate – May

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

The ‘anywhere office’ can improve your business’ productivity

Find out why businesses are now introducing the ‘anywhere office’ and increasing productivity with next-gen technology.

Are you making the most of hosted telephony?

Whether you’ve already invested in hosted telephony or you are thinking about doing so, here’s how Horizon and Inbound can help your business work more efficiently while putting your customers first.

Customer portal

Here’s our 5 top tips to help you utilise the customer portal.

Coming up

Public Sector London Show

Join us at stand H30 on the 26th June at the
London ExCeL.

Mobile offers

This month’s mobile bundles

Find out more about the latest business mobile bundles available to you.

In case you missed it

Survive + Thrive Customer Conference 2018

Here are the highlights from our annual Customer Conference.

Our new features

The latest product updates

Learn more about the latest Horizon updates.

Welcome to our latest Communicate

In this month’s edition, find out why businesses are introducing the ‘anywhere office’ and the benefits of next-gen technology. Learn more about the features of our hosted telephony platforms, which are there to support you
and your business.

Discover our 5 top tips when using the customer portal. If you haven’t already, log-on and utilise the tools available
to you.

Also included are the details for this year’s Public Sector Show 2018 and the chance to register your place today.

In case you missed our Survive + Thrive Conference 2018, you can take a look at our highlights below.

Get up-to-date with this month’s mobile offers and latest Horizon features.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Find out why businesses are now introducing the ‘anywhere office’ and increasing productivity with next-gen technology. Also, if you have already invested in hosted telephony or are planning to do so, make sure you’re utilising all of the features available to support your business.

The ‘anywhere office’ –  how next-gen technology can improve your businesses productivity

Many businesses are having to review their internal procedures, staff needs and their customers journey to remain competitive in today’s digital world. There are many benefits of cloud technology but what are they? Here’s just a few, which could make an instant difference to your business:

Flexibility
By allowing your staff to work from home or out on the road, you will enable them to become more dynamic
and accommodating.

Office closure
No problem. Planned or not planned, if your office is closed and your staff are unable to travel in to work, there’s no need to put everything on hold when your staff have the option to work off-site.

Stay connected
Kit out your staff with the right tools and allow them to provide the best possible service to your customers.

Happiness
Giving your staff the ability to work wherever and whenever will help maintain good morale and keep them engaged.

All of the above will allow your staff to be more agile, work more efficiently, whilst boosting your business’ productivity. However, there’s no such thing as one size fits all, so contact us today for a free review of your telecoms infrastructure.

In the meantime, if you’d like to learn more about how legacy phone systems are damaging businesses profitability and why many are considering an ‘anywhere office’, download our eGuide.

Are you making the most of hosted telephony?

Whether you have already invested in hosted telephony or you are thinking about doing so, here’s how Horizon and Inbound can help your business work more efficiently while putting your customers first.

Horizon

Did you know…

Hunt groups – You can make sure your business never misses a call by distributing and allocating incoming calls across your team and various sites.

Auto attendant – Providing customers with menu options will improve customer experience and staff efficiency by allowing callers to get straight through to the department they need hassle free.

Call scheduling – Whether you want to prepare for peak times or your office closes at 5pm, you can quickly and easily set up call schedules by day, time, area code, etc and route your callers to a mobile, voicemail or different site when neccessary.

Call history – You can view all calls made, received and missed. Monitor your busy periods and be ready for peak times.

Home worker – Your staff can experience flexible working by taking your profile and settings to your home office.

On hold features – Whether you’d like to play marketing messages whilst your callers are on hold or just ensure a seamless transfer to a colleague, you can keep in contact with your caller at all times.

To find out more about Horizon or request a demo, click here:

Inbound

Here’s just a few of the features available on our Inbound platform:

Performance statistics – Make informed business decisions with useful stats and detailed insight into your incoming calls.

Call diverts – Never miss a call with Divert on Busy/No Answer/Failover.

Call routing – Time of day and/or day of week routing to suit your business hours.

Tailor calls – Route calls according to your caller’s number with Area Based Routing.

Call queuing – Cope with your busy periods by queuing your calls.

Inbound app – The perfect way to enable Inbound call management from your smartphone. Great for making changes whilst on the move or in a disaster
recovery scenario.

Voicemail management – Pick up, share or archive voicemail across your sites or teams. Retrieve voicemails online or by email as .wav files and maintain records and audit trails for callers’ messages.

For the full list of Inbound services and features, read our brochure or give us a call on 0333 014 0000.

Customer portal

Here’s 5 top tips to help you utilise the customer portal.

1)  Reporting – Utilise the reports available to you on the home page and dashboard. View your monthly and yearly spend, an overall breakdown of where your money is being spent and which calls and users are costing you the most. These reports are a clear and easy way to monitor your spend and will help you to reduce costs.

2)  Managing your assets – Take control of your assets by assigning cost centres, addresses and usernames. Personalise your reports and see where your money is being spent.

3)  View your bill – Easy access to both your most recent bill and all previous bills in one place.

4)  Usage alerts – For example, if you want to be notified when a call over £5 is made or find out who is calling a premium rate number like 118, you can quickly and easily set up a usage alert with your preferences and receive an email immediately.

5)  Support – You can access useful documentation and support guides on-the-go, along with more information about our products and services.

An email with your log-in details has been sent to you. If you are unable to locate this email, please contact your Customer Development Manager on 0333 014 0000 for support.

Coming up

Calendars at the ready… time to book in our upcoming events.

Public Sector London Show 2018

The UK’s leading Public sector event.

We’re pleased to be exhibiting at this year’s Public Sector Show. Join us on the 26th June at the London ExCel to learn more about Cloud First, gain insight in to the latest technology trends, network and collaborate with industry peers.

We’ll be at stand H30 demonstrating how we’re helping organisations like yours to implement the right communications solution while delivering greater value for money.

Register for the event here:

Mobile offers

Find out more about the latest mobile bundles.

gamma mobile for business

This month’s business mobile offers

Designed with our customers in mind, our business mobile bundles are here to help you stay connected. 

Focused on customer service, data coverage and inclusive features, we have bundles to suit all businesses. These include the latest handsets along with our SIM only offer with unlimited calls and texts, 5GB of data and 6 months free Gamma MultiNet®* for just £25 per month.

To find out more about Gamma Mobile, take a look at our webiste here or call us today on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The below stated handsets will be included in each package where available – where handsets are unavailable a handset up to an equal value will be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Here are the highlights from our annual Customer Conference.

Customer Conference 2018

Thank you for joining us at our Survive + Thrive conference.

Thank you to everyone who joined us at The Royal Institute of Great Britain last week. We hope you enjoyed the event and have been able to take away fresh ideas, valuable industry updates and a new perspective of the digital world, allowing you to survive and thrive.

Opening the conference, our Managing Direct David Macfarlane talked us through the impact of technology changes in the industry and the need for businesses to embrace Digital Transformation to drive future growth. We were then joined by a panel of existing Gamma customers for a live Q+A on how they are already implementing digital strategies in their businesses and the lessons learned along the way.

Our audience experienced what it’s like to be a Dragon in a lively session watching our sponsors pitch their latest products with the hope of winning their Gamma dollars.
Akixi presented their real-time analytics platform which allows businesses to monitor call performance and easily and quickly see the potential revenue they could be losing due to lost calls that they may not know about.

Semafone demonstrated several of their compliance-led products, including their award-winning service utilising AI technology, which allows users to send authorised secure payments to retailers via Alexa to keep end users safe from fraud and other solutions for GDPR and PCI DSS.

Highlight talked us through their site management platform allowing IT departments to monitor traffic volumes, network availability and voice quality.
In the afternoon, customers chose from nine 30 minute stream sessions, covering a variety of industry hot topics and updates from the senior Gamma team including Millennials in the workplace, Ethernet Everywhere and Born Digital.

To close, Nancy Rademaker from Nexxworks wowed the audience with her presentation on Extreme Customer Centricity – giving everyone a different perspective on the ‘new normal’ and how to focus on the day after tomorrow in order to thrive in today’s digital world.

It was a great day enjoyed by all. Please keep an eye out for details on next year’s event to ensure you don’t miss out.

If you’d like to find out more about the sessions and content from the event, please request a call back and one of the team will be in contact with you as soon as possible.

Our new features

Learn more about the latest Horizon updates.

gamma voice, mobile, data and cloud

Horizon

International Number Presentation

Wherever your work takes you, it’s important to present a consistent image. Maintaining an international business number keeps you contactable, means your customers know who’s calling, and makes sure returned calls go through to the right people. For all customers working internationally, Gamma have developed a modular option within Horizon to present a global, professional number for outbound international calls.

How to set up International Presentation

Configuring your service is simple. Log-on onto to the Horizon portal and navigate to the Users panel. Then hit the edit button of the user you wish to configure. Select the DDI option of the Edit User panel, and set your users’ desired presentation number.

There are conditions and formats you’ll need to use to configure the service properly. For more detail, please refer to the Horizon User Guide here and the Horizon T&C’s.

Bear in mind that number presentation is also defined by Ofcom guidance and governance. Within these boundaries, any number owned by an end user can be used.

Successful presentation of the intended number is entirely dependent on international carriers. Gamma cannot guarantee consistent presentation of intended number for all calls made to international destinations.