Communicate – March

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

Horizon Collaborate – Now available

Start your 2 month free trial and instantly benefit from a true unified communication experience.

Fast Start and Backup

Improve business continuity with our quick and easy to install 4G service for your wide area network.

Is SD-WAN over hyped?

Watch our on-demand webinar to discover what an optimised deployment can deliver to your business.

Healthcare: The benefits of migrating from legacy connections to HSCN

Find out how the Health and Social Care Network (HSCN) is helping the Public Sector with ongoing digital transformation ambitions.

Coming up

Calendars at the ready… time to book in our upcoming events

Join us at our 2019 GX Summit, IP Expo Manchester and Retail Expo this spring. Also, join our webinar on 10th April and find out what Unified Communications looks like for 2019.


Latest Mobile bundle offer

Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts, calls and more.

Our latest product updates


Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

This month we’ve launched our brand new unified communications solution, Collaborate. Find out how you can benefit with our 2 month’s free offer.

We’ve included details about our new 4G Fast Start and Backup service for your wide area network, perfect for multi-site businesses who require rapid set-up and resilience, along with a link to our latest on-demand webinar where we discuss the benefits of SD-WAN and what a business like yours can expect to see from an optimised deployment.

Also, discover how the Health and Social Care Network is helping the Public Sector with digital transformation challenges by reading our blog.

We’re delighted to announce that another featured speaker at our 2019 GX Summit will be Gartner expert Scott Morrison. Read on to find out more about his session and how you can reserve your place today.

In our product update this month, learn how you can also take advantage of our latest mobile bundle with 50% off your first bill and don’t forget to read about the latest Horizon changes and key dates for your diary.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Take advantage of our Horizon Collaborate offer and discover how it can instantly benefit your business. Learn how you can improve business continuity with our new Fast Start and Backup solution and discover whether SD-WAN is right for your business with our on-demand webinar.

Horizon Collaborate – Start your 2 month free trial

How can Collaborate help your business?

Fully integrated with our award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.

The need to connect people, applications, clouds and network to maintain efficiency and continue to increase productivity is critical for businesses in today’s ever changing digital world.

Available on Windows, iOS and Android, Collaborate offers services such as instant messaging and presence, voice, video, desktop and application sharing, document sharing and more, saving businesses time and money. Find out more here >

We’re offering a 2 month free trial for both new and existing Horizon customers. To start your free trial, contact your account manager today.


Fast Start and Backup

Improve business continuity with Fast Start and Backup for your wide area network

Our Fast Start and Backup services have been developed for locations that require rapid delivery of network services and/or as a backup to the primary network connectivity, helping improve your business continuity.

Our services give feature parity with our Ethernet and PDSL services, and allow you to access your private WAN before fixed connectivity has been delivered.

Our portfolio includes three products:

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Fast Start – Rapid, temporary connectivity over 4G on a Gamma SIM. This provides network access until the fixed connectivity can be deployed, or can be kept as a standalone Fast Start connected to the MPLS network.

Fast Start into Backup Following on from the features and benefits of Fast Start, once the primary connectivity is live, the Gamma SIM will drop back to provide secondary/tertiary connectivity. This will provide a 4G backup service in the event that the fixed connectivity becomes unavailable.

Backup – provides secondary/tertiary connectivity as a back-up for fixed connectivity services.

The key benefits of Fast Start and Backup include:

Our Fast Start and Backup solutions are perfect for multi-site businesses that require immediate network connectivity along with a resilient, permanent backup solution for both new and existing locations. If you would like to find out more contact our team on 0333 014 0000.

Is SD-WAN over-hyped?

What you need to know when deciding if SD-WAN is right for your business

The need for high capacity, flexible bandwidth to power businesses has never been greater. With the increasing use of applications, cloud technology and customer needs and expectations, businesses are turning to advanced WAN services (SD-WAN) to ensure they remain competitive in today’s digitally disrupted markets.

To find out more about SD-WAN, including the key questions to ask when deciding if it’s right for your business and what optimised deployment should deliver, watch our on-demand webinar now. You’ll also be challenged to consider your own use-case and discover how SD-WAN could save your business money.

The webinar lasts for 40 minutes. Should you have any questions regarding any of the content or our products and services, please contact the team here and someone will be in contact as soon as possible.

Healthcare: The benefits of migrating from legacy connections to HSCN

Since its launch in 2017, health and social care organisations in the UK have gradually started migrating from the old NHS national network (N3) to its replacement, the Health and Social Care Network (HSCN).

With N3 thought to be no longer fit for purpose, the newer HSCN is defined as providing ‘a reliable, efficient and flexible way for health and social care organisations to access and exchange electronic information’. The idea behind HSCN is that an interoperable ‘network of networks’ gives organisations in the healthcare sector private network connectivity that’s highly reliable and available, while allowing them to access national and local health/social care systems more quickly, easily and securely than ever before.

For the NHS as a whole, the HSCN will play a huge part in helping it to achieve its ongoing digital transformation ambitions, including other initiatives aimed at transforming health and social care like Paperless 2020. And for the individual health organisations and departments making the migration (as well as for the millions of patients at the receiving end of care) the benefits also stack up.

Improved integration means improved services

That the NHS is ‘in crisis’ will be news to no-one. One of many recent reports includes the alarming discovery that the NHS is carrying out far fewer operations than it could be because of fundamental inefficiencies in operating room management (as well as the underlying issues of both staff and bed shortages). Meanwhile, it’s thought that the ‘deepening staff crisis’ and ‘continued cuts to public health’ could be hampering the NHS’ ability to invest in cutting-edge, life-saving technologies. Barely a day goes by in the UK without more news of this sort.

The good news about the HSCN is that having an integrated, standardised service will help health and social care organisations make strides towards delivering much more joined-up services to patients. With up-to-date medical records – whether nationally or locally held – easier to share and access, patients can be dealt with far more efficiently and effectively. Meanwhile, there’s less room for delay or error.

Connectivity that’s cost effective, reliable and flexible

Another big tick for the next generation of healthcare connectivity offered by the HSCN is that it’s more cost effective, reliable and flexible than the out-of-date legacy network it’s replacing (N3). It facilitates a much greater degree of collaboration between health and social care organisations, as well as the delivery of truly digitally enabled services.

What’s more, since HSCN acts like a single network, but is provided by multiple certified suppliers (such as Gamma), connectivity costs are kept down without compromising quality of service. This also means that healthcare organisations are no longer inclined to rely on connectivity that’s perhaps less secure just because it’s cheaper – meaning data is not only quicker to access and share, but better protected. And since suppliers are held to a defined set of industry standards, our customers in the healthcare sector can be sure of reliable connectivity, ongoing innovation, access to the latest technologies, and high quality customer service.

Safe, secure and future-ready

The HSCN has been designed especially to meet the requirements of an evolving, digitally advanced healthcare industry. That’s why a degree of security is plugged in as standard, with comprehensive monitoring and analysis capabilities built in to the network. This means network users can detect unusual activity in real time via a central portal and resolve issues much more promptly than they might otherwise have been able to.

Of course, users will also need to implement their own regulatory compliant security controls – including data encryption services – but it’s reassuring for health and social care organisations to know that HSCN provides secure foundations for the exchange of highly sensitive patient data.

All of this makes HSCN a truly future-ready solution for health and social care organisations wanting to protect against escalating cyber threats while significantly improving the provision of care.

Coming up

Calendars at the ready… time to book in our upcoming events.

Registration is now open for our 2019 GX Summit

Gamma announce 2019 GX Summit speaker line-up featuring Gartner expert
Scott Morrison, MVP Technology & Service Provider Product Manager Research
UC from the Cloud: the New Normal

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We’re pleased to announce that Scott Morrison, Managing Vice President for Technology & Service Provider Product Manager Research at Gartner, is joining us as a featured speaker, which we believe enriches the line-up of expert speakers at the Gamma 2019 GX Summit on 23rd May.

We invite you and your colleagues to take advantage of this opportunity to hear from a senior analyst from the world’s leading technology research organisation, giving you his insight to how the widespread adoption of cloud is driving increased UCaaS adoption, what the market is doing, and how to get the most from your move.

Date: Thursday 23rd May 2019

Venue: The Royal Institution of Great Britain

Time: 9:30-17:00 – with evening refreshments

Should you have any questions about the event or require any support with registration, please contact the team at [email protected]

Is Unified Communications right for your business?

Could one business application really save time, money and keep your staff connected, from anywhere?

With more and more hype around Unified Communications (UC) how do you really know if it’s the right tool for your business? Could one solution integrate the various ways your staff currently collaborate to replace the need for all those the bandwidth-hungry business apps?

The ideal unified solution combines instant chat, ad-hoc and pre-planned conferencing, video calling, staff directory, staff presence and more.

Join our webinar on Tuesday 10th April at 2pm

Find out more about Unified Communications, including:

  • What does UC look like for 2019?
  • Why are we finally seeing adoption rates accelerating?
  • The practical benefits of implementing UC
  • Is UC fit for every business?
  • What does the future of UC look like?

The webinar will last no longer than 20 minutes and you’ll also have the opportunity to ask our experts any questions you may have at the end of the session.

Meet the team – Gamma’s exhibition schedule

IP Expo Manchester

3/4 April 2019 at Manchester Central

Join us at IP EXPO Manchester this April and take advantage of over 100 key speakers, unlimited networking opportunities, along with demos and training courses for every IT professional. We’ll be exhibiting on stand P474 and Gamma experts will be demonstrating our brand new unified communications solution, Horizon Collaborate. Don’t miss out on an exclusive one-to-one demo!

Retail Expo

1/2 May 2019 at Olympia, London

If your business is interested in gaining exclusive insight in to the latest retail technology solutions then join us on 1st and 2nd May at Olympia, London. We’ll be exhibiting at stand 5B29 demonstrating why digital transformation is the single most important challenge for retailers.


Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts and calls and more.

Get 50% off your first bill with our £30 per month mobile bundle

With access to the biggest data network available for business in the UK, working on the move won’t be a problem.

Allow your mobile workforce to video call and conference off-site, whilst reducing business cost and improving efficiency with Gamma Mobile. In addition, Gamma’s MultiNet bolt-on gives your employees access to more than one network from a single SIM so they can make and receive calls in more places than is possible with a single mobile network.

Take advantage of our latest offer which includes the Samsung A9 128GB, unlimited calls and texts, 3GB of data and 6 months free Gamma MultiNet®* for just £30 per month. Offer ends 30th April 2019.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

*Minimum 24 month contract. MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

New Horizon Mobile App

Following the release of our new Unified Communications solution, we are updating the Horizon smartphone Softclient (mobile app) to support all the new features that Collaborate has to offer.

Once downloaded, the new smartphone softclient will require all users to re-enter their username and password in the near future.

Whilst usernames are easy enough to remember or retrieve we recognise passwords are not. With this in mind we want to help ensure your Horizon administrators are prepared for any possible questions from your workforce who are using the softclient.

  • If a user forgets their password, they can reset this via the ‘forgotten password’ link on the softclient, with their registered email address. If unsuccessful, the user will need to ask your Horizon administrator to reset their password.
  • The correct email address is saved against each softclient user in your Horizon portal.

From the end of May, all smartphone softclient users will be required to download the new Horizon app and the current version will no longer be available to use. If you have any questions regarding this change, please don’t hesitate to contact your account manager.