Communicate – August

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…


All the latest updates from Gamma.

Join our webinar – Start your journey to the Cloud

Learn from our experts how making the move to the Cloud can save your business time and money.

Mobile – Roam like Home

Did you know you can now use your existing UK voice, text and data allowance whilst travelling around Europe? Find out more.

Meet our Customer Service and Support Teams

We’d like to introduce you to our Customer Support Team Manager and Team Supervisor.

Our compliance roundtable is coming to Leeds!

Come along to our latest roundtable event – book your place now.

IP EXPO Europe

Come and see us at this years IP EXPO Europe on 4th and 5th October!

The latest updates to our Horizon product

Find out more about new features and other changes to our hosted telephony solution, Horizon.

Welcome to our latest Communicate

This month as well as learning about the latest updates on our Horizon solution you can also find out why so many businesses are starting their journey to the Cloud (Infrastructure as a Service) by joining our Cloud Compute webinar.

Details about how to find us at this years IP Expo Europe, taking place on 4th and 5th of October at the London ExCel, are also included.

With all of the upcoming regulatory changes expected across various industries, we’re running a compliance roundtable in Leeds on 26th October – reserve your place today as we have limited spaces available.

Don’t forget, if you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate


Learn from our experts how making the move to the Cloud can save your business time and money.


Cloud Compute is the very latest in IT technology, providing a direct replacement for traditional on-premise or data centre hosted servers.

Join us to find out how your business could benefit from making the move to the Cloud.

Some of the questions our experts will be answering are:

  • What is Cloud Compute?
  • Why it is time to move away from on-premise servers?
  • Who Cloud Compute best suited for?
  • How does it work?


Did you know you can now use your existing UK voice, text and data allowance whilst travelling around Europe?

gamma mobile for business

Gamma Mobile customers can now Roam like Home when travelling across Europe. A change in EU legislation means the end of additional roaming charges so you can now use your existing UK voice, text and data allowance!

No additional daily charges means you can sleep easy knowing that if you are using your phone abroad, there will be no nasty surprises on your next bill.

Countries included are:

UK ROI Portugal Spain France Belgium Netherlands
Germany Denmark Finland Sweden Poland Luxemburg Italy
Croatia Malta Greece Hungary Romania Czech Republic Bulgaria
Lithuania Slovenia Slovakia Austria Estonia

Calls texts and data used outside of these areas will be charged at the normal rate (please refer to your tariff information). Terms and conditions apply – Auto top up is available to Gamma customers.


Meet our customer support team. You can reach them on the number below.

0333 014 0333

Option 2 – Customer support

Customer Support Team

Our Direct Support Team is a collection of people with a plethora of experience from many different roles and industries before finding their home in Gamma. That collective knowledge and individual personalities creates a great team. This takes our customer support away from standard scripts and instead we have a team of individuals who can look at the situation and deal with it accordingly and in the best way.

As a whole team, we believe there is no ‘one size fits all’ approach that applies to support!

We want to make sure that if you have an enquiry, it is dealt with as quickly as possible. It’s important that you know we are always here for you. Should you need additional support and wish to speak to us, here are the contact details you need:

Team Manager – Michael Riddoch
Joined Gamma in 2013

“After working in the Telecoms industry for over 8 years, I have proudly spent the past 4 years with Gamma. Through working in various areas of the industry, I have acquired a wide variety of skills and technical knowledge, which has been passed on to my team. Since joining the Gamma Support Team I have progressed to become Team Manager. It is important that we understand first-hand, the challenges that our customers, our staff and our suppliers face. Our Support Team are here to help reduce these challenges by being proactive as much as possible.”

[email protected]

Team Supervisor – Ryan McCallion
Joined Gamma in 2014

“Before joining Gamma, I worked in the IT sector. Back in 2014 I joined the Support Team and during my time here at Gamma, I have gained experience in a variety of different areas, from number porting to hosted voice solutions.
Gamma has supported me through my career progression and I am now our Team Supervisor.  Along with the team development, my priority is to ensure we are providing the best service and experience possible for our customers.  I feel fortunate to work in a continually evolving sector in a challenging environment, utilising my skills to provide customers with a high quality of service in a crucial area of business.”

[email protected]

For general support, please call us on 03330140333 between 8am and 7pm. For urgent out of hours support we have an on call team 24x7x365, to ensure that we work to resolve your issues as soon as possible.

Event invite

Join us in Leeds for our compliance roundtable

Following the success of our London roundtable in July, we’re extending this opportunity to our customers in the North. Join us at our Network Security, EU GDPR and Compliance roundtable. The event is being held at the DoubleTree by Hilton near Leeds station on Thursday 26th October at 3:00pm. We have speakers from Gamma, compliance experts, Semafone and network security giants, Palo Alto.

What our experts will cover:

■The EU GDPR – how will it affect your business?
■Network security – identification and preservation
■PCI DSS – risk and compliance
■Cloud and Backup – the concerns V the benefits

This session will be interactive and is ideal for IT professionals and business owners who want to learn more. We have limited spaces and we expect it to be very popular, please reserve your space early.

Date: Thursday 26th October
Time: 3:00pm – 5:00pm
Place: Granary Wharf, 2 Wharf Approach, Leeds LS1 4BR

IP EXPO Europe

Come and see us at this years IP EXPO Europe on 4th and 5th October!

Due to the overwhelming success of previous years, we will once again be at the London Excel for this year’s IP EXPO. Come and see us at stand GG20 on the 4th and 5th October. We will be there discussing next-generation telephony as well as our voice, data, cloud and mobile products.

We are pleased to announce that we have two seminar speakers, the details of which are as follows:

Onsite, Hosted or Cloud – What UC V2.0 Topology should you be investing in?
4th October – 11.40am UC Theatre
David Macfarlane – Managing Director

Convergence – What’s in it for me?
4th October – 1.40pm Intelligent Networks
Alan Mackie – Product Director


Updates to Horizon


New Horizon TAPI Driver

The Horizon TAPI driver has been designed to complement Horizon and provides simple telephony and call control integration via applications that can make use of a TAPI interface.  There are number of CRM applications that are known to have TAPI interfaces and those that should now be compatible with Horizon are as below:

The extent of the integration is entirely dependent on the specific application and as a result, unfortunately we are unable to provide any advice, help and assistance in configuring the application. For help, please contact either your application vendor, or your IT team, to make use of the TAPI driver interface. Administrative rights will be required in order to install the TAPI driver.

Please note: The TAPI driver is a 1st party service only and it should not be used in a 3rd party mode. It can be used in conjunction with the standard Horizon Integrator but not with the CRM version and for clarity the Horizon TAPI does not provide any call features, for example click to dial. It is simply a middleware driver and all capability is dependent on the CRM application itself.

Subscriptions can now be assigned to users via the Horizon portal, User > Services tab:

Check the box next to the Horizon TAPI driver subscription and hit save to assign the service.

Once the TAPI subscription has been assigned to the user, they may receive up to two emails. The first will be a welcome message and a link to download the software, plus the user name.

A second email will be sent to provide the password unless they are already a client user (i.e. Integrator, Receptionist etc.) in which case their existing client password should be used.

Once the user has received the above notifications they can then follow the Horizon TAPI user guide.

Integrator Version 2.6 – new CRMs available

The latest version of Horizon Integrator now includes the following additional CRM integrations and an improvement for Microsoft Dynamics.
•InfusionSoft – Sales and marketing CRM for small businesses
•Patient Connect – CRM for the Health Sector
•PerfectView – General CRM
•Salpo – General CRM
•TITAN – Ticketing and Hospitality CRM

Horizon Integrator can now be updated to version 2.6.10, details of how to do this can be found in the user guide along with the individual CRM user guides.


Integrator 2.6 is not currently compatible with any mass deployment tools when carrying out an upgrade from an earlier version. Using these will result in all existing user settings being deleted. Any upgrades from earlier versions will need to be carried out by the user/administrator on their individual machine.

Call recording bulk download and delete

We have introduced an improved bulk download and delete facility for Horizon call recording. The service will allow an administrator to select up to a 14-day consecutive period and the feature will then collate the entire volume of recordings associated to the specified period and download them to the administrator’s PC desktop in the form of a ZIP file. Once the batch has downloaded, the administrator will then have the option to delete the call recordings from the storage platform via the History tab.

This service can be accessed by navigating to the Record Calls tab and selecting Bulk Download.

This will then take the user through to the main Bulk Download page where the user can request downloads. To request a download, enter the required date range and hit Bulk Download.

This will then start to download the recordings to the user’s browser.

The download pop up will provide information on the file size and the time outstanding to complete the request.
Once the download has completed, the ZIP file can be extracted and saved to a location of the administrator’s choice.
We have also provided a Download History section that will provide key information about the date and time a Bulk Download request was made, who made it, the date range selected and status. An administrator is also given the option to delete the recordings from the storage facility should they wish to. To delete recording between the ‘From’ and ‘To’ dates simply click the delete button.

If delete is selected, the user will receive this prompt asking them to confirm the deletion before the recordings are removed from the platform.

The ‘In Progress’ tab will only show Call Recording downloads that are in progress and once completed they will appear on the Download History tab.
A user will not be able to download the current day recordings which ensures that recordings that have not been downloaded and saved, cannot be accidently deleted.