Communicate – April

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

Making business meetings more effective with collaboration tools

Transform your business meetings with streamlined collaboration tools . Read our latest blog to find out more.

GX Summit 2019 – Last chance to register

Join us this May and take advantage of a jam-packed day of exclusive industry insight, helping you ensure your business has the right ‘foundations’ to thrive.

Delivering contact centre transformation

Discover how Gamma Horizon combined with Cirrus Contact Centre can improve customer experience and help your business reduce costs.

Coming up

Calendars at the ready… time to book in our upcoming events

Join us at Retail Expo and UC Expo in London this spring.

Mobile

Latest Mobile bundle offer extended!

Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts, calls and more.

Our latest product updates

Horizon

Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

This month find out how you can shake up your meeting culture by transforming your communications with effective collaboration tools.

With only one month left to go before our 2019 GX Summit, why not take a moment to register yourself and your colleagues today. We’ll bring you a day of not-to-be-missed exclusive technology insight, hear from expert speakers and take the opportunity to network with like-minded industry peers.

Also, discover more about our new Contact Centre solution. Gamma has partnered with Cirrus to bring its customers a cost-effective, dynamic contact centre environment, enhancing business communications and improving customer experience.

Great news, we’ve extended our latest mobile offer with 50% off your first bill and don’t forget to read about the latest Horizon changes in our monthly product update.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Transform your business meetings with effective collaboration tools. Register today for our upcoming GX Summit this May and learn how you can improve customer experience with our new Contact Centre solution.

Making business meetings more effective with collaboration tools

If there’s one thing SMEs can’t afford to do, it’s waste hours in the day. As the old saying goes, time is money – and with limited people resource to rely on, employees at smaller organisations can’t be tied up on tasks that aren’t adding business value.

With that in mind, it’s not hard to see why meetings can be an issue for many small businesses. The intentions behind calling a meeting are nearly always good. But the reality is usually somewhat different. One team member hasn’t seen the agenda, and the person with the slide deck somehow can’t share their screen. Another’s dialling in from home, and keeps dropping out. And that’s assuming you can all work out how to dial into the conference call in the first place.

It’s a recipe for disaster, offering little business benefit: almost half of the professionals in a survey by Wrike said that at least some of the meetings they attend are a waste of time. Yet the majority of respondents also said they attend over five meetings each week – and more worrying still, those who attended over six meetings a week were more likely to dislike their job. So, bad meetings aren’t just a waste of time. They could also be damaging all-important employee engagement.

It’s time to rethink meetings

Something has to give. Obviously, we can’t do away with meetings altogether. But there is a clear impetus for businesses (especially smaller organisations) to make meetings as streamlined and impactful as possible – not to mention a little more interesting to attend.

Fortunately, there’s a number of ways businesses can go about improving meetings. Including making them more inclusive, capturing attention, getting everyone on the same page, and simplifying proceedings – as we covered in our recent blog. But while these steps are effective, they all rest on having the relevant business collaboration tools in place. Along with new strategies and a shift in culture, the right tech is an important part of improving the effectiveness of your meetings. Especially since, with the rise of flexible workers and disparate teams, the need for remote meetings is only likely to increase.

How video conferencing can transform your meetings

One solution is to try and move away from relying on ‘voice only’ conference calls and shift towards video conferencing. For a start, these meetings will be more engaging. With everybody on a voice call, the chances are that busy employees will be multi-tasking, with one ear on the conversation and one eye on a spreadsheet. But during a video conference, everybody can stay focused on their screen, where they can see (and be seen) by the rest of the team.

Creating a ‘virtual meeting space’ in this way can keep everyone on task, with the ability to share a whole desktop screen and display webpages or documents. This sort of meeting can also facilitate a higher quality of communication. On a voice conference, it’s all too easy to misinterpret tone, miss a reaction, or talk over somebody and disrupt a train of thought. With cloud-based video calls, it’s possible to gauge reactions more effectively and respond appropriately. You’re in the room, without being in the room.

Meanwhile, a simultaneous live chat function means questions can be noted during the meetings, instead of being followed up on in emails after. Best of all (for anybody who lives in fear of setting up a conference dial in) easy-to-access virtual rooms can eliminate any hassle. Instead of a clunky dial-in process, employees can simply click to join.

meeting makeover

The SME advantage for business change

As a smaller organisation, you might be sceptical – of course all of these ideas sound helpful, but aren’t they costly and time consuming to implement? Fortunately, with applications hosted in the cloud, nothing could be further from the truth. New software suites can be embraced simply and with minimal start-up costs. And, unlike larger organisations, SMEs are actually at a distinct advantage when it comes to shaking up their meeting culture – because they’re usually agile enough to implement change in a relatively small period of time.

Video is by no means the only business collaboration tool you can use to improve the quality of your meetings – mobile devices can also have a role to play, while collaborative team workspaces can keep everybody on track with ongoing projects and documents. But it’s definitely a good place to start.

Last chance to register for our 2019 GX Summit

Join us at the Royal Institution of Great Britain on 23rd May for an unmissable day of exclusive industry insight.

Our 2019 GX Summit is your chance to hear from some of the industry’s leading experts, including guest speakers from Nexxworks, Cirrus and Gartner, our extended network of technology partners, and of course announcements on upcoming developments of Gamma services. We guarantee you that you’ll leave with plenty of thought-provoking takeaways.

At Gamma, our focus has always been and always will be to deliver great customer experience and we ourselves have been inspired to act on the advice of last year’s guest speaker, Nancy Rademaker. So this year we’ll tell you more about the Gamma eXperience developed with our customers at the forefront.

Here are the details of our guest speaker sessions:

Should you have any questions about the event or require any support with registration, please contact the team at [email protected]

Steven Van Belleghem – Nexxworks
Keynote speaker
15:00-16:00

Customers the Day After Tomorrow

Steven’s keynote will take you on a vivid journey to the world of modern customer relationships mobilised by innovative and surprisingly accessible developments in customer experience technologies.

Steven’s enthusiastic delivery will illustrate the journey with a variety of real-life cases and new management models.

Jason Roos – Cirrus
CEO
13:30-13:55

How to implement AI in your contact centre 

AI is already changing the way we engage with customers. Jason Roos, Cirrus CEO, will be discussing the difference between good AI and bad AI.

You’ll discover how to leverage the potential of a conversational AI and how to move beyond a scripted FAQ to create a new revenue stream using AI. The session includes a live demonstration of a conversational AI in action.

Scott Morrison – Gartner
MVP for Technology & Service Provider Product Manager
11:20-12:00

UC from the Cloud: the New Normal

Scott will explore how enterprise attitudes have shifted overwhelmingly towards adoption of cloud-based communications solutions such as Unified Communications as a Service (UCaaS).

He will look at the various deployment models being used to deliver UCaaS, including telecom provider hosted solutions, solutions integrated with cloud office and other applications, and solutions built using Communications Platform as a Service.

Scott will finish by providing advice on the key drivers and decision points enterprises need to consider in any move to the cloud.

Delivering contact centre transformation

Exceptional technology aligned to your business needs.

In a world dominated by mobility and the consumerisation of technology, users demand an effortless experience. They want to use WhatsApp, Twitter, web chat, email, SMS, Facebook and cleverly routed calling to connect. As customers have become channel agnostic, the medium for communication has become less important than the convenience of use and the immediacy of response.

Gamma is partnering with Cirrus, a leading provider of cloud contact centre solutions, to deliver a contact centre capability as part of Horizon, the UK’s number one hosted cloud platform. Here’s how Gamma customers will benefit from our brand new solution:

Technology
Cirrus Contact Centre from Gamma enables you to connect with your customers anytime, from anywhere; effortlessly managing interactions across multiple channels. Recognised as one of the most innovative cloud-based telephony and virtual contact centre solutions on the market, it provides personalised customer journeys, every time.

Efficiency
Cirrus Contact Centre from Gamma delivers an excellent customer experience, but a contact centre also needs to be efficient and deliver a return on investment. We work with you to deploy the solution in a way that optimises your environment; allowing you to choose the capabilities that best suit your business.

Pricing
When it comes to pricing we believe in transparency and simplicity. Customers can tightly control costs in a dynamic contact centre environment, using a named user model. Based on concurrent users and calculated daily, scaling up or down can be done rapidly, without incurring penalties.

Integration
The platform has been designed with ease of integration at the heart of the system. The result is a cloud solution that integrates quickly and easily with your website, CRM or back-office application and without the usual systems integration costs.

Gamma targets the contact centre market

Gamma Enterprise Sales Director, Alex Ayers was recently interviewed by UC Today. Watch the short video below to find out how the Gamma portfolio offers customers solutions across their entire technology stack, including contact centres. Collaborate, our UCaaS platform, can underpin services within modern contact centres and we’re focused on promoting this. Alex explains that for providers to offer a truly omni-channel contact centre solutions it is massively beneficial if they are also able to provide a full suite of communication and collaboration services to support that, as Gamma is.

Coming up

Calendars at the ready… time to book in our upcoming events.

Meet the team – Gamma’s exhibition schedule

Retail Expo

1/2 May 2019 at Olympia, London

If your business is interested in gaining exclusive insight in to the latest retail technology solutions then join us on 1st and 2nd May at Olympia, London. We’ll be exhibiting at stand 5B29 demonstrating why digital transformation is the single most important challenge for retailers.

UC Expo

15/16 May 2019 at ExCeL London

Join us at UC EXPO, Europe’s largest unified communication and collaboration, this May. Take advantage of over 100 expert speakers, gain valuable industry insight and discover the latest technology trends. We’ll be exhibiting on stand E111 where our Gamma experts will be demonstrating our brand new unified communications solution, Horizon Collaborate. Get your one-to-one demo!

Also, do not miss out on an opportunity to hear from Gamma Product Director, Alan Mackie, who will presents ‘Key considerations for UC and Collaboration adoption success’ on Thurs 16th at 11am. Find out more here.

Mobile

Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts and calls and more.

Get 50% off your first bill with our £30 per month mobile bundle

With access to the biggest data network available for business in the UK, working on the move won’t be a problem.

Allow your mobile workforce to video call and conference off-site, whilst reducing business cost and improving efficiency with Gamma Mobile. In addition, Gamma’s MultiNet bolt-on gives your employees access to more than one network from a single SIM so they can make and receive calls in more places than is possible with a single mobile network.

Great news, we’ve extended our latest offer which includes the Samsung A9 128GB, unlimited calls and texts, 3GB of data and 6 months free Gamma MultiNet®* for just £30 per month. Offer ends 31st May 2019.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

*Minimum 24 month contract. MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

New Horizon Mobile App

Following the release of our new Unified Communications solution, we are updating the Horizon smartphone Softclient (mobile app) to support all the new features that Collaborate has to offer.

Once downloaded, the new smartphone softclient will require all users to re-enter their username and password in the near future.

Whilst usernames are easy enough to remember or retrieve we recognise passwords are not. With this in mind we want to help ensure your Horizon administrators are prepared for any possible questions from your workforce who are using the softclient.

  • If a user forgets their password, they can reset this via the ‘forgotten password’ link on the softclient, with their registered email address. If unsuccessful, the user will need to ask your Horizon administrator to reset their password.
  • The correct email address is saved against each softclient user in your Horizon portal.

From the end of May, all smartphone softclient users will be required to download the new Horizon app and the current version will no longer be available to use. If you have any questions regarding this change, please don’t hesitate to contact your account manager.