Your guide to updating to a modern business phone system

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When is the right time to update to a modern business phone system?

If you’re not prepared to modernise your business phone system, you could be left behind. Doing nothing is not always the best option.

It’s very easy to make a case for updating your organisation’s IT system. The latest operating systems will be faster and smarter. Updating your IT network will make it more efficient, while the latest software will bring new features.

Moving forwards is usually the best direction, but often the business phone system is left overlooked.

Various reasons are often cited for this reluctance:

  • Updating to a new phone system will be expensive
  • Changing will cause widespread disruption to the business
  • It will add complexity to existing processes
  • Time will need to be invested in considerable staff training
  • Employees are familiar with existing phone systems
  • Adopting new technology is a leap in the dark
  • The organisation is managing well with the current phone system

But remaining with an outdated phone system could mean that your organisation is missing out on efficiency gains. It could also be restricting employee productivity and having an adverse impact on customer service. It could also be costing you more than is necessary.

upgrade to a modern business phone system

The warning signs

Phone systems don’t become outdated overnight; the process can take years. As businesses grow and new applications and technologies are introduced, existing telecoms systems can struggle to provide the functionality and flexibility needed for these changes.

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What to ask yourself

There are various warning signs that your existing phone system may no longer be the best fit for your business:

Is it getting increasingly expensive to maintain?

Are you reliant on a third party to make necessary changes to the system?

Can an issue take hours or days to resolve resulting in considerable downtime?

Are you using bolt-on solutions to get your phone system to interface with key business applications?

Is your phone system struggling to cope with increasing call volumes or seasonal spikes?

Has your phone system stopped offering all the functionality your organisation now requires?

Are you using disparate phone systems across your organisation, resulting in inconsistent business processes?

For example, is customer service being handled differently across the enterprise?

Does your phone system make it easy to roll out new sites or is always challenging to get new lines installed and integrate these sites with the rest of the business?

Time to update your business phone system?

If your phone system is showing any of these warning signs, then it’s time to consider updating to a modern system.


Are these warning signs sounding familiar?

Updating your business telecoms system can make it easier to gain maximum ROI through improved efficiencies, increased productivity and reduced call costs. Employees can do more with less time. Customer service can be enhanced and the downtime caused by a disaster at a site can be greatly reduced or even eliminated.

To find out the other steps to understand when is the best time to update to a modern business phone system, read the rest of this article through following the link below:

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Uncover the warning signs of an outdated business phone system

Is your telephony becoming increasingly expensive to maintain? Explore this and watch-outs, as well as the benefits of moving to a modern system.

Download the eGuide today

Hanging onto your legacy phone system could be restricting business performance and limiting growth. Our guide will help you:

  • Identify the warning signs your existing phone system is no longer fit for purpose
  • Overcome the common objections associated with upgrading internal systems
  • Understand how modern systems can increase resilience and improve business process

Learn how a modern phone system can help your business stay ahead of the competition.

Get to know our products that can help transform your business

gamma sip trunking

Gamma SIP Trunks connect your business with our nationwide network, giving you access to the PSTN and provides a more flexible and lower cost alternative to ISDN for inbound and outbound voice calls.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

gamma mobile

Gamma Mobile is a mobile service built exclusively for the business market, designed to ensure you get the best possible coverage almost anywhere – on the train, in the car, wherever there is a signal.

As more services move into the cloud, so the need for fast, secure and reliable internet connectivity has become essential. Gamma’s Ethernet products provide highly reliable, secure and fast data connectivity.