New Horizons with Cirrus
Unify Issue 6
“The best in the Business for Voice collaborates with the Best in the Business for Contact Centres”
These were the words of Cirrus CEO Jason Roos when he announced an exciting partnership with Gamma at this year’s Call and Contact Centre Expo in London.
Omnichannel cloud contact centre provider, Cirrus, will provide the contact centre overlay for Gamma’s new Horizon Collaborate hosted PBX product that offers instant messaging (IM) and presence, voice, video, document sharing, desktop and app sharing.
The new partnership gives both companies the opportunity to leverage their proven expertise and provide customer service organisations with the most advanced technology to support true omnichannel deployment. Working with Cirrus will amplify Gamma’s credentials in the contact centre market while the newly launched Horizon Collaborate platform will help existing customers migrate to the modern contact centre while underpinning their existing infrastructure.
What makes Cirrus stand out from the crowd?
Gamma selected Cirrus for 5 major reasons:
1. Best-in-class solutions
Combining the best in video, voice, email, SMS, chat and social media. Customer service advisors love the way that Cirrus solutions effortlessly bring together contacts from all channels including the latest Messenger, WhatsApp, app store reviews and YouTube into one simple view. Designed with the future in mind, they flexibly integrate with everything so organisations can use the tools they need today while scaling for tomorrow.
2. Takes the Cloud to new levels
Cirrus operates on a truly real-time basis and offers the highest level of resilience and security. Since January 2014, Cirrus has provided 100% uptime for its clients – underpinned by technology that utilises 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise – an industry leading achievement!
3. Fast ROI
Cirrus transforms the implementation process so companies can focus entirely on their customers and winning new business. 85% of customers need only 30 minutes to train their advisors on Cirrus while one-click capabilities make it easy to make changes and add new licences instantly.
4. Proven track record
High profile clients include Cafcass, Civil Aviation Authority, Financial Conduct Authority, InsureTheBox, NHS, Pertemps Recruitment, Royal Collection Trust at Buckingham Palace, Theo Paphitis Retail Group and Virgin Trains.
5. Outcome culture
The experienced team at Cirrus is made up of Customer Success Managers who take ownership for creating and delivering tailor-made solutions that drive business performance on time and within budget, every step of the way.