New Horizons with Cirrus

Unify Issue 6

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“The best in the Business for Voice collaborates with the Best in the Business for Contact Centres”

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These were the words of Cirrus CEO Jason Roos when he announced an exciting partnership with Gamma at this year’s Call and Contact Centre Expo in London.

Omnichannel cloud contact centre provider, Cirrus, will provide the contact centre overlay for Gamma’s new Horizon Collaborate hosted PBX product that offers instant messaging (IM) and presence, voice, video, document sharing, desktop and app sharing.

The new partnership gives both companies the opportunity to leverage their proven expertise and provide customer service organisations with the most advanced technology to support true omnichannel deployment.  Working with Cirrus will amplify Gamma’s credentials in the contact centre market while the newly launched Horizon Collaborate platform will help existing customers migrate to the modern contact centre while underpinning their existing infrastructure.

What makes Cirrus stand out from the crowd?

Gamma selected Cirrus for 5 major reasons:

1. Best-in-class solutions

Combining the best in video, voice, email, SMS, chat and social media. Customer service advisors love the way that Cirrus solutions effortlessly bring together contacts from all channels including the latest Messenger, WhatsApp, app store reviews and YouTube into one simple view. Designed with the future in mind, they flexibly integrate with everything so organisations can use the tools they need today while scaling for tomorrow.

2. Takes the Cloud to new levels

Cirrus operates on a truly real-time basis and offers the highest level of resilience and security. Since January 2014, Cirrus has provided 100% uptime for its clients – underpinned by technology that utilises 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise – an industry leading achievement!

3. Fast ROI

Cirrus transforms the implementation process so companies can focus entirely on their customers and winning new business.  85% of customers need only 30 minutes to train their advisors on Cirrus while one-click capabilities make it easy to make changes and add new licences instantly.

4. Proven track record

High profile clients include Cafcass, Civil Aviation Authority, Financial Conduct Authority, InsureTheBox, NHS, Pertemps Recruitment, Royal Collection Trust at Buckingham Palace, Theo Paphitis Retail Group and Virgin Trains.

5. Outcome culture

The experienced team at Cirrus is made up of Customer Success Managers who take ownership for creating and delivering tailor-made solutions that drive business performance on time and within budget, every step of the way.

Introducing Cirrus Conversational Artificial Intelligence (CAI)

The hardest-working agent in the contact centre, Cirrus CAI harnesses AI to enable customers to self-serve, and helps prequalify potential customers and so increases sales teams’ effectiveness.  What’s more CAI learns more about an organisation’s industry and customers with every conversation.  A CAI digital assistant understands tones of voice, language, concept, context, visitor intent, industry area and personalisation.

The latest AI addition to the Cirrus portfolio, CAI is a powerful platform that will transform how organisations engage with their customers.

“It might not be real, but there is nothing artificial about its intelligence!” says Jason Roos

Benefits at a Glance

  • Digital personas enable fast deployment of the technology, simplifying implementation for a quicker ROI
  • CAI implementations are delivered by Cirrus’ expert team meaning no in-house expertise is required – CAI can provide 24/7 support for customers visiting the website or using WhatsApp/SMS etc.
  • CAI never clocks-off, takes holiday or goes sick
  • Filters calls so that they are passed to the most appropriate agent for a more effective response
  • Powerful business case – reduce contact volumes into the contact centre typically by 50%, and reduce agent time on the phone by 25%

More about Cirrus

Founded in 2011, Cirrus is an award-winning provider of omnichannel cloud Contact Centre as a Service (CCaaS) solutions.  The company provides a range of automation and managed solutions including on-the-fly translation for voice calls and managed Conversational AI (CAI) that supports 24/7 operations while keeping costs low. Headed up by CEO Jason Roos, Cirrus is based in Richmond, south-west London.

Join in the conversation

Interested to find out more about the new CAI and discover how Cirrus can transform your customers’ business success? Come and meet Jason and his team at the GX Summit, Gamma’s Annual Customer Conference, on Thursday 23rd May in London or visit www.cirrusresponse.com