Embracing Unified Communications gives staff the power to reach their full potential
Unify Issue 6
Horizon Collaborate is Gamma’s Unified Communications solution (UC). It follows the success of the voice-only Horizon cloud platform which is now the UK’s dominant hosted voice solution with hundreds of thousands of seats deployed across small, medium and large businesses.
Collaborate takes the core Horizon platform and adds fully integrated voice and video conferencing, instant messaging, presence, and document sharing. Gamma believes this is the correct approach since voice remains such an important element of UC and forms the largest part of any UC session.
“Coming from a voice background gives us a good understanding of the requirements for excellent quality conversations as the primary component of UC,” says Mark Senior, Gamma’s product manager for UC and collaboration. “We have added all the other components around that and we believe that gives us an edge over the UC players who’ve come into the game from a software or IT background.”
Another strength of Gamma’s solution is the company’s ownership of its network and its position as a true network operator. This means Gamma is able to offer true end-to-end SLAs to its customers.
We own the numbers and we manage the PSTN environment, which is key when considering the challenges of porting for instance. We are able to optimise our network for voice and UC traffic ensuring our users get the possible experience.
Mark Senior, Product Manager for UC and Collaboration
Many users are part of geographically diverse teams with mobile and home-based workers. A key driver in adoption has been Gamma’s commitment to make its UC as simple to consume and use. One example is a simple two click start to a collaboration session, another is the way in which users can initiate a UC session on one device – their desk phone or PC for example – and seamlessly migrate that session over to a mobile or portable device.
This enhancement comes from Gamma’s ownership of the network infrastructure – in this case the Gamma Mobile network – which means a UC session in progress can be continued over native GSM functionality, without requiring a special app or Wi-Fi connectivity. Other mobile networks are also supported.
UC is the best technology for letting staff collaborate intuitively and work to their full potential