MT: Without a doubt security. Legal firms depend so much on the trust and confidentiality that exists between lawyer and client. It’s up to IT to ensure that all possible measures are in place to protect that. There’s a saying in IT circles that there are two types of business – those that have suffered a breach, and those that don’t know it yet. There are a lot of bad actors out there and so many different ways they can try to breach security. As well as security there’s keeping up with the pace of development of new products, the constant stream of software updates and which to apply and not apply, training of staff and keeping them informed.
AB: I agree. Security has to be first. There’s an ever-increasing number of threats to the data that law firms hold, process and manage. Without adequate security, policy, process, awareness and procedures to support these measures, law firms can be at risk of a significant breach and its harmful consequences. Then the cloud and SaaS, the movement of systems and services from traditional data centres to public cloud and ultimately SaaS. This will take some time as many of the legal systems providers are not ready for this model. Although it is becoming more acceptable to law firms, there is still some reticence about taking the plunge.
Flexible working. More of us want to be able to do whatever we need, whenever and wherever we choose. To enable this, we need a reliable and consistent delivery method that respects information security and convenience. After this come robotics and AI, both gaining traction, but we’re a little way from losing our jobs to the machines yet. Then client engagement – using technology to attract and engage with prospects and clients, getting our brand known, ensuring growth and retention.