Connecting to flexible working
CONNECT – YOUR OFFICE PHONE ON YOUR MOBILE
Unify Issue 5
The boundaries between office desk-bound working and flexible, anywhere working are increasingly blurring. Data from only a few years ago showed that approximately 13% of the UK’s working population were routinely working from home (ONS 2015), while it is now estimated that by 2020 half of the UK workforce will be working this way.
This is a boon for employers who have variously reported increased productivity, fewer sick days, increased worker retention and lower office space overheads as a result.
Workers like it too as they struggle less to achieve a satisfactory work/life balance, reduce their stress levels and get more enjoyment from their jobs.
In the main the transition between office and home working is seamless. Email stays consistent. The now almost universal trend towards virtualisation and cloud applications has made business systems location agnostic. Thanks to Virtual Private Networks secure access to corporate data is not a problem.
But thus far mobile phones – the weapon of choice for the majority of remote and home workers – have remained stubbornly outside the office telephone environment. Features taken for granted by deskbound colleagues – call groups, company phone directories, conferencing, call queues, group voicemail, call recording and more – are denied them.
Part of the Team
The consequence of this fixed/mobile divide is that those workers who are very much part of the team when they are in the office, can sometimes feel like lone operators when they are working at home.
It means flexible workers using their mobiles can stay a fully integrated part of their team regardless of where they happen to be working.
Alan Mackie, Gamma’s Product Director.
Staff working away from the office have the full range of internal PBX facilities at their fingertips. They can answer incoming calls to their hunt group, transfer and accept calls to and from other team members, present the main office number when calling out and enjoy all the other facilities their desk-based colleagues use. All without needing a smartphone or a special app, just by using their standard mobile handset.