Horizon User Support and Training


Introduction to Hosted Telephony

Introduction to Horizon

Assigning Numbers to Sites

Assigning a Site DDI

Setting up a Company Voice Portal

Setting up User Voicemail

Using the Horizon Soft Client

Horizon Collaborate Part 1

Horizon Collaborate Part 2

Horizon Collaborate Part 3

Horizon Collaborate Guest Client Overview

Horizon Handset FAQ’s

Polycom_Chapter 1_Handling Calls

Polycom_Chapter 2_Transferring a Call

Polycom_Chapter 3_The Company Directory

Polycom_Chapter 4_Redialling a Number

Polycom_Chapter 5_Placing a Call on Hold

Polycom_Chapter 6_Making a Call

Polycom_Chapter 7_Do Not Disturb

Polycom_Chapter 8_Conference Calls

Akixi Videos

Akixi 3000 Product Overview

What is Akixi 3000 and Omnichannel?

What do I need for Akixi 3000?

Akixi 3000 Omnichannel Panel Product Overview

Akixi Lite Overview

Akixi 1000 Overview

Akixi 2000 Overview

Akixi Presence Overview

Akixi Supervisor – Part 1

Akixi Supervisor – Part 2

Akixi Supervisor – Part 3

Akixi – Creating Reports – The Basics

Akixi – Basic Filtering

Akixi – Advanced Filtering

Akixi – Scheduling Reports

Akixi – What is Akixi Multi-Siting

Akixi – Connecting Akixi to Gamma Horizon

Akixi – SuperGroups

Akixi – Supervisor Reporting Permissions

Akixi – Call Modelling – Part 1

Akixi – Call Modelling Part 2