Question 1

Can Inbound help with business continuity?

Accepted Answer

Yes, with Inbound, you can cater for business continuity in the event of a disaster or unforeseen event by instantly redirecting calls to another site.

Question 2

What happens when we are really busy on the phone?

Accepted Answer

You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

Question 3

How does inbound improve customer service?

Accepted Answer

You can manage what happens to your calls when your office or shop is busy or when closed; divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

Question 4

Can we see information about callers?

Accepted Answer

Easily interpreted graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

Question 5

Can we build our own call plans?

Accepted Answer

You can build call plans according to your operating hours and modify instantly with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential, providing an improved service to customers.

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