Horizon User Support and Training.

Greater functionality with Unified Communications

Videos.

  • Introduction to Hosted Telephony

  • Introduction to Horizon

  • Assigning Numbers to Sites

  • Assigning a Site DDI

  • Setting up a Company Voice Portal

  • Setting up User Voicemail

  • Using the Horizon Soft Client

  • Introduction to Horizon Collaborate

  • Horizon Collaborate – Part 1

  • Horizon Collaborate – Part 2

  • Horizon Collaborate – Part 3

  • Horizon Collaborate Guest Client Overview

  • Horizon Handset FAQs

Akixi Videos.

  • Akixi 3000 Product Overview

  • What do I need for Akixi 3000?

  • What is Akixi 3000 and Omnichannel?

  • Akixi 3000 Omnichannel Panel Product Overview

  • Akixi Lite Overview

  • Akixi 1000 Overview

  • Akixi 2000 Overview

  • Akixi Presence Overview

  • Akixi Supervisor – Part 1

  • Akixi Supervisor – Part 2

  • Akixi Supervisor – Part 3

  • Akixi – Creating Reports – The Basics

  • Akixi – Scheduling Reports

  • Akixi – Basic Filtering

  • Akixi – Advanced Filtering

  • Akixi – What is Akixi Multi-Siting?

  • Akixi – Connecting Akixi to Gamma Horizon

  • Akixi – SuperGroups

  • Akixi – Supervisor Reporting Permissions

  • Akixi – Call Modelling – Part 1

  • Akixi – Call Modelling – Part 2

User Guides