Documentation

The following user guides are available to download for our Inbound and Horizon products and associated handsets.

If you’re not sure of any of the acronyms used on our website or on your product information, please download our Jargon-Buster glossaries.

Click on a document to open the pdf or right-click on a document and select ‘Save link as’ to download the pdf.

A-Z Jargon-Buster Glossaries

Horizon User Guides

Horizon Admin User Guide v4.6

Horizon End User Guide v1.9

Horizon Voice Portal User Guide

Horizon Windows Desktop Soft Client User Guide v1.5

Horizon Mac Soft Desktop Soft Client User Guide v1.0

Horizon Integrator User Guide v1.3

Horizon Integrator Salesforce Plugin Guide

Horizon Integrator ServiceMax Add In Guide v1.0

Horizon Integrator Desk.com Add In Guide v1.0

Horizon Integrator PerfectView Add In Guide v1.0

Horizon Integrator Titan Add In Guide v1.0

Horizon Integrator Salpo Add In Guide v1.0

Horizon Integrator InfusionSoft Add In Guide v1.0

Horizon Integrator Patient Connect Add In Guide v1.0

Horizon Integrator Bullhorn Add In Guide v1.0

Horizon Integrator – EMIS Add-in Guide v1.0

Horizon TAPI Driver User Guide v1.0

Horizon Android Mobile Soft Client User Guide v1.3

Horizon iOS Mobile Soft Client User Guide

Horizon Call Centre User Guide v1.2

Horizon Call Centre Reporting with Akixi ACD

Akixi Call Reporting Guide v1.1

Akixi Available Reporting v1.0 NEW

Receptionist Console User Guide v1.3

Cisco 302D and 232D User Guide

Cisco 504 Full User Guide

Cisco 504 Quick User Guide

Cisco 509 Full User Guide

Cisco 525 Full User Guide

Cisco 525 Quick User Guide

Cisco SPA 500 series User Guide

Cisco SPA 500 Admin Guide with Expansion Unit

Cisco SPA 500DS Expansion Unit Quick Guide

Polycom 650 Full Reference Guide

Polycom 650 Quick User Guide

Polycom IP7000 User Guide

Polycom IP7000 Quick User Guide

Polycom VVX310 Full User Guide

Polycom VVX310 Quick User Guide

Polycom VVX410 Full User Guide

Polycom VVX410 Quick User Guide

Polycom VVX500/600 Full User Guide

Polycom VVX500 Quick User Guide

Polycom VVX201 Full User Guide

Polycom VVX201 Quick User Guide

Polycom VVX Colour Expansion Unit User Guide

Polycom VVX Monochrome Expansion Unit User Guide

Polycom IP5000 Conference Unit User Guide

Yealink W52P Handset User Guide

Polycom IP7000 Quick User Guide

Yealink Quick User Guide

Polycom VVX600 Quick User Guide

Polycom VVX 411 – Full User Guide

Polycom VVX411 Quick User Guide