As the working model changes and businesses begin to employ more remote workers, Unified Communications (UC) is gaining importance. The ability to consolidate communications, productivity tools and other applications offers significant headline benefits. Indeed, you’ve probably already heard about how UC can cut costs and reduce IT management overheads – but your business stands to gain much more too.
Increased operational agility
Digital Transformation has become something of a buzzword in recent years as businesses try to make more informed, accurate, data-driven strategic decisions. This requires a careful blend of people, processes and technology to deliver potentially huge competitive advantages.
Naturally communications are an important aspect of digital transformation, allowing information and knowledge to flow across the company as quickly and efficiently as possible. UC gives your company a common platform to work with, and creates additional value by providing you analytics, an insight into operations and processes. With the ability to see how processes are being applied, you can also identify opportunities for new efficiencies and savings.
Reduction of secondary costs
One of the beauties of hosted unified communications is the amount of hardware and software it can replace. As well as the capital savings, you can also significantly reduce your support and maintenance costs as well as the management overheads of keeping a disparate collection of systems running.
UC also brings all of your communications channels together in one place, allowing conversations to flow across them all. When collaborating with remote workers, instant messaging is often preferable to calling their mobile; as your employees get up to speed with the new tools, you should see a corresponding reduction in call charges.
One of the largest savings is in travel costs however. Built-in video conferencing functionality means that your remote workers can join a meeting without ever leaving their home office. They can even participate when ‘in the field’. Keeping your employees off the road and at their desks reduces travel bills without compromising the quality of the discussion. It also saves half a day’s worth of productivity that would have been wasted sat in the car or on a train travelling to the office.
These productivity gains are substantial. Empowering employees with the right tools to do their job in the way that best suits their working preferences is a great way to boost employee retention. Keeping hold of your most valuable workers will save thousands of pounds on recruitment and training every year.
UC is also built for scalability. As your headcount increases, adding new users takes a matter of minutes, allowing them to be engaged in productive work just as quickly. Similarly, you can remove accounts in an instant should headcount ever be reduced. Using a software subscription model ensures that you have all the services and access you need but you only ever pay for what you use, offering greater control of IT spend.
Indeed, hosted Unified Communications (UCaaS) allows you to explore the opportunities of remote working. The scale and ambition of your business cannot be constrained by the physical dimensions of your office – building a global team is as easy as expanding headcount at head office.
Even the smallest businesses stand to realise significant savings by deploying unified communications. When headline and secondary savings are combined, you could recoup many thousands to be spent on other strategic projects to help your business grow.