Horizon Hosted Phone System for Seamless Business Communications
Horizon Hosted Phone System is the ultimate cloud-based communications solution designed to revolutionise the way your business connects. Say goodbye to outdated phone systems and embrace the power of seamless, efficient, and cost-effective communication.
Horizon sits in the cloud. This vastly increases the capabilities, improves the reliability and customer experience of your business.
Horizon allows your business to optimise your business investment, improve your customer satisfaction, retain talented staff and save time and money.
Why choose Horizon Hosted Phone System?
Business growth
With Horizon, managing your communications infrastructure becomes effortless. Scale your services up or down as your business grows, without the need for significant investments or complex configurations.
Deliver a Consistent Customer Experience
Regardless of their location, your customers deserve exceptional service. With Horizon phone system, you can ensure a consistent and seamless experience across all touchpoints. Enable your team to deliver outstanding customer service and build lasting relationships.
Boost staff effectiveness
Horizon’s comprehensive features empower your team to work efficiently and be more productive. Seamlessly share information, communicate in real-time, and enhance teamwork, no matter where your staff members are located.
Prioritise Staff Satisfaction
Attract and retain top talent by creating a positive work environment. Horizon supports flexible working arrangements, allowing your employees to enjoy the benefits of remote work and flexible hours. Enhance their work-life balance, boost job satisfaction, and prioritise their well-being.
Optimise your business
Horizon provides you with tangible data and insights to proactively plan resources and optimise your operations. Make data-driven decisions, respond effectively to unplanned events, and stay one step ahead in a dynamic business landscape.
Respond to operational needs
Unexpected events happen, but they shouldn’t disrupt your operations. Horizon’s robust infrastructure and smart call routing capabilities enable your business to respond swiftly to internet outages or other external events. Stay connected, stay operational, and minimise downtime.
Unlock the Power of Smart Call Management
As the business landscape evolves, an increasing number of companies are embracing hosted solutions, leaving behind traditional PBX systems and harnessing the advantages of cloud-based telephony.
Horizon Cloud PBX is a comprehensive business phone system that offers a hosted communications service, equipping businesses with a wide range of fixed and mobile telephony capabilities. Seamlessly accessed through a user-friendly web portal, this solution empowers you to take precise control over your telephony needs.
Trusted by thousands of businesses
Horizon has successfully aided over 60,000 business with their digital transformations, moving from traditional on-premise PBXs to cloud telephony and unified communications.
Benefits of moving to the cloud:
- Save time and money with no onsite hardware to manage and maintain
- Central administration via an easy to use web portal to make operational changes in real-time
- Predictable per user, per month charging model
- Improved business continuity with call routing easy to change based on dynamic business requirements
- No risk of obsolescence
- No single-site dependency allowing calls to be routed to office, home or remote workers
Hosted on an award-winning cloud network
Benefit from our highly available, carrier-grade voice network and the features of a traditional on-premises PBX, hosted within the cloud, for a long-term solution with no large upfront outlays.
Working with a single supplier with a SLA of 99.95%* ensures a consistently high service quality to your customers.
*Horizon Core Service Availability
anyone, anywhere, anytime
Powering today's workforce
Businesses have also evolved. Adapting to the ‘work anywhere’ trend
can be important for businesses.
Moving to a hosted business phone system removes the need for employees to be on the business premises to work collaboratively and efficiently with colleagues.
Horizon allows a consistent quality service for your customers, wherever your workforce are working. Horizon has both fixed and mobile capabilities which are accessed through an easy-to-use portal and app allowing users matched capabilities at home or on the move.
Horizon Hardware
Horizon is compatible with a full range of audio equipment; portable headsets perfect for workers on the move.
Desk phones ideal for office workers and those who work from home, as well as audio-conferencing units that deliver uncompromised audio quality and are suitable for meeting rooms and other settings.
Horizon bolt-ons at a glance
Customisable to suit your business needs
Horizon for Teams
Pair your existing Microsoft setup with Horizon to provide voice-enablement allowing you to make and receive calls internationally.
Advanced Call Analytics
Real-time and historical advanced call analytics help your business efficiently manage resources by providing insights into call traffic, enabling effective allocation of resources as users become available, enabling effective allocation of resources.
Call Queuing
Manage incoming calls effectively by quickly routing them to available users, presenting a professional image to
your customers.
Horizon Collaborate
Horizon Collaborate offers instant messaging, presence, voice and video calling with conferencing along with desktop, application and document sharing.
Integrator CRM
Compatible with over 200 of the top CRM packages helping users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from their CRM system.
Call Recording
Deliver exceptional customer experience by using call recording to analyse call quality and provide staff with training.
Receptionist Console
Efficiently manage your call routing and monitor multiple contacts or sites with a low cost-solution. Ensure every call is answered professionally and promptly, improving customer service and increasing business efficiency.
Horizon Contact Centre
Transform your business’s call management with Horizon Contact, a powerful customer contact solution that enhances agent productivity and overall business efficiency, delivering exceptional customer service.
Benefits of Horizon Hosted Phone System
360 Management
Manage your organisation’s entire communications from multiple sites down to individual users via a simple interface.
Business Grade
Save money while improving the interoperability between your mobiles and your fixed telephones using our business-grade network. Perfect for small businesses to large enterprises.
Audio Excellence
Leverage our exceptional quality of service that delivers the same audio quality of a fixed line but via cloud-based phone system, compatible with IP handsets.
End to End
Benefit from an end-to-end service that covers all your needs – from handsets and core network access to onsite installation, training and user guides.
Next Gen
Cater for millennials who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand.
Horizon Cloud PBX is available with the comprehensive range of features
Hunt Groups
Hunt Groups for distributing and allocating calls across your team
Call Transfer
Call Transfer to any internal or external number
Sites, Groups and Departments
Common or customisable settings for Sites, Groups and Departments
Call Park
Hold a call and pick it up on another phone with Call Park
N-Way Call
N-Way Call for convenient collaboration with colleagues
Call Pick Up
Answer a group member’s phone with Call Pick Up
Instant Group Call
Instant Group Call enabling efficient collaboration
Call Waiting
Call Waiting ensures you’re ready to take your next call
Hold Music
Get your messages across with Music on Hold
Diversion Inhibitor
Avoid your calls being passed on and on with Diversion Inhibitor
Auto Attendant
Provide callers with menu options for call routing using Auto Attendant
Enhance your brand
Enhance your brand by uploading your company logo and specific adverts
CLI Flexibility
CLI Flexibility to allow you to present any number you have permission to call on behalf of
Last Number Redial
Last Number Redial for convenient repeat dialing
Click to Dial
Easily make a call with Click to Dial through the user interface or client
Account Codes
Assign calls to cost centres using Account Codes
Presence or Pre-set
Use Presence or Pre-set Availability Profiles to manage incoming calls
Call Rejection
No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection
Automatic Callback
Automatic Callback so that you can stay productive
Busy Lamp Keys
Call your colleagues when they are free using Busy Lamp Keys
Do Not Disturb
Show you are unavailable using Do Not Disturb
Company Directory
Company directory available from the handset and up to 100 speed dials for your favourite numbers
Call Recording
Use Call Recording for audit trails, compliance or training purposes
Call Forwarding
Manage incoming calls effectively with Call Forwarding
One Number Anywhere
Never miss a call with One Number Anywhere and Sequential Ringing
Why Gamma?
Our UK based support teams. Offering 24/7 first line support.
We have been a Gold Partner with Microsoft for 15 years.
We are the No.1 SIP trunk provider in the UK.
We own, operate and manage our own reliable network with 99.999% uptime.
We publish our performance against a set of strict SLAs.
We are constantly audited to ISO standards.
Our awards and accreditations
Highly accredited, secure and reliable.
Recent blog posts.
FAQs
- What is hosted telephony?
Hosted telephony, also known as cloud-based telephony or hosted PBX (Private Branch Exchange), is a communication solution where the infrastructure and services for your business phone system are hosted and managed by a third-party service provider. Instead of having physical phone equipment installed on-site, the telephony system is hosted in the cloud.
With hosted telephony, your business can make and receive calls using internet protocols (IP), transmitting voice data over the internet rather than traditional phone lines. This eliminates the need for complex on-premises hardware and maintenance, as the service provider handles the infrastructure, software updates, and technical support.
Users can access the telephony system through IP phones, softphones (software-based phones installed on computers or mobile devices), or even integrate it with existing communication tools like unified communications platforms.
- Do I still need physical phone lines with Horizon Hosted Phone System?
Horizon is a cloud-based solutions which uses Voice over IP (VoIP). This means you can use the same connection for your phone system as well as your internet access, saving you money on separate analogue or ISDN lines.
- Will the call quality be the same with Horizon Hosted Phone System?
Horizon offers equal or better call quality to ISDN or analogue lines.
- What happens if my internet goes down? Will I lose phone service?
In the unlikely event of loss of connectivity on site, calls can be immediately redirected to other sites, mobile devices and/or home and remote workers. It is not necessary to invoke any disaster recovery plan instead, calls will seamlessly be diverted to pre-configured destinations ensuring no disruption to your customers or your business.
- Can people work remotely?
Horizon includes a range of mobile and desktop applications to enable your staff to enjoy the full range of features, irrespective of their device or location.
- What happens to my numbers when I switch to Horizon Hosted Phone System?
Your numbers can be ported across from your existing provider. Additional number can be included if required.