If you are still relying on a traditional PBX in your organisation, it could be time to consider moving to a hosted solution to realise all the benefits that cloud-based telephony has to offer.
Hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.
Hosted telephony means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades.
As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.
Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
There is no up-front spend on hardware, software or maintenance and it’s great for businesses with multiple sites and remote/mobile workers.
And Cloud is here to stay. In the Gamma Digital Transformation Survey 2017 of over 400 UK businesses, only 2% said they had no activity with Cloud services.
Hosted telephony, like Gamma Horizon offers businesses a full range of communications services, all hosted and supported in our own network for the utmost reliability and security.
Start with a proper business network, add quality of service and SLAs and your staff and customers will be unable to tell that they’re using a cloud-based phone system rather than fixed line. Then there’s all the pluses – location and number independence, scalability, flexibility, fast provisioning, low MTTRs and more.
Business is changing: people make less calls than they used to. But it’s still the most effective way to communicate with customers. That’s why most IT managers still see voice as vital. Nine times out of ten we will be talking to IT managers. You hardly see telecoms managers in business any more as voice increasingly sits under the IT umbrella. So we’d say the IT crowd are actually much more chatty these days.
Hosted or cloud telephony is the next stage of every business’ voice strategy. All the building blocks – networks, technology, hosted services and access solutions – are already in place. The flexibility, scalability and business continuity alone make cloud a no brainer. Businesses are no longer asking why should they go cloud telephony – they’re asking why they should not.
Link your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a real unified communications solution.