Horizon Hosted phone system

6 Ways The Cloud Helps Your Business Save

6 ways the cloud helps your business save money

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Technology can – and should – improve business communications. For SMBs in particular, modern communications technology can enable you to compete on equal terms with much larger businesses and grow without having to invest heavily in new offices, staff, resources and equipment.

Read this guide to understand how keeping your traditional phone system may be damaging your profitability and the benefits moving to Cloud Communications can offer.

Download the eGuide to discover the benefits of:

  • Ending costly support
  • Preventing expensive downtime
  • Flexibility to meet demand spikes
  • Enhanced features for greater productivity
eGuide – 6 Ways The Cloud Helps Your Business Save

Download The eGuide: 6 Ways The Cloud Helps Your Business Save

Do you know how the cloud can help your business save?

Discover the benefits of a simple, flexible, hosted phone system and how it could improve your business communications.

What’s the call quality like?

Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.

Is it expensive to install?

With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.

Does it support advanced management reporting?

Do you know how many calls you’re receiving, how these are being handled and by whom? Horizon offers some key measurements through the interface’s reporting section but more in-depth call management reporting and wall board capabilities for real time views of a customer’s calls are becoming a growing requirement. So what additional benefits does the dedicated reporting tool bring?

  • There’s no server on site, enabling multi-site monitoring and business continuity in the event of an emergency
  • It provides real time stats for wall boards
  • It’s accessible from any internet-facing device
  • Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned
  • Quick and easy monitoring of key extension or call routes to ensure they are working efficiently
  • Cradle-to-grave reporting of calls with every divert leg and call detail segmented for identification
  • Customisable push reporting and alarms ensure business-critical metrics are always available
  • After-hours call tracking will highlight suspicious activity or unauthorised calls being made

Does it support wall board integration?

Horizon offers a number of key measurements through its reporting section but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls. Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

  • See what needs to be done instantly to improve customer service
  • Monitor time to answer and manage calls more efficiently
  • Analyse internal call patterns
  • See how many calls are being abandoned with the ability to return them
  • Optimise resources by ensuring the right number of operators are in place at all times

How do I present my company more professionally?

Horizon is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often, it’s the first line of communications that suffers. Horizon is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.

How do I rationalise my site?

A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Horizon lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with Gamma’s SIP, Ethernet and Broadband products, Horizon can interface with legacy connections too, making it the totally flexible solution.

Hosted Phone System v onsite PBX

If you are using a PBX in your organisation, it could be time to consider moving to a hosted solution to realise all the benefits that IP cloud telephony offers.

By hosting your phone system in the cloud, users are able to access the system through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.

And cloud is here to stay. 75% of UK SME businesses have adopted cloud services in one form or another (Cloud Information Forum (CIF) Survey 2015). Moving to the cloud means no up-front spend on hardware, software or maintenance and it’s great for businesses with multiple sites and remote/mobile workers.

A hosted phone system from Gamma means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades ensuring you are always up to date.

As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.

Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.