Technology can – and should – improve business communications. For SMBs in particular, modern communications technology can enable you to compete on equal terms with much larger businesses and grow without having to invest heavily in new offices, staff, resources and equipment.
Read this guide to understand how keeping your traditional phone system may be damaging your profitability and the benefits moving to Cloud Communications can offer.
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Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.
With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.
Do you know how many calls you’re receiving, how these are being handled and by whom? Horizon offers some key measurements through the interface’s reporting section but more in-depth call management reporting and wall board capabilities for real time views of a customer’s calls are becoming a growing requirement. So what additional benefits does the dedicated reporting tool bring?
Horizon offers a number of key measurements through its reporting section but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls. Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.
Horizon is the perfect platform for organisations that require a professional and simple-to-use interface with the outside world. Schools, public sector organisations, major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often, it’s the first line of communications that suffers. Horizon is simple to set up and use and it lets you present a simple, flexible and, above all, totally professional image.
A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Horizon lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with Gamma’s SIP, Ethernet and Broadband products, Horizon can interface with legacy connections too, making it the totally flexible solution.
If you are using a PBX in your organisation, it could be time to consider moving to a hosted solution to realise all the benefits that IP cloud telephony offers.
By hosting your phone system in the cloud, users are able to access the system through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.
And cloud is here to stay. 75% of UK SME businesses have adopted cloud services in one form or another (Cloud Information Forum (CIF) Survey 2015). Moving to the cloud means no up-front spend on hardware, software or maintenance and it’s great for businesses with multiple sites and remote/mobile workers.
A hosted phone system from Gamma means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades ensuring you are always up to date.
As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.
Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.