Arguably one of the biggest challenges facing healthcare providers today is how to deliver the best possible patient care, whilst running an efficient practice. Having the right communications platform in place is fundamental – that’s where we come in.
We’ve partnered with EMIS to provide integration with our award winning hosted telephony platform, Horizon to help transform your practice communications and drive even more value from your investment in your CRM.
Horizon seamlessly integrates with your EMIS CRM to provide one central platform for you to store, record and access all patient communication and provide better, more efficient patient care. What’s more, moving from a traditional to a hosted phone system can even save you money too.
Horizon is a complete hosted communications platform that provides an extensive range of features for both fixed and mobile calls and puts you in control via an easy-to-use web portal.
With robust business continuity features built-in, Horizon helps ensure you can provide a consistent service even in the event of unplanned disruption like bad weather, or staffing issues.
Integrating Horizon with your EMIS CRM opens up even more flexibility and capability for your patient care teams, altogether helping to enhance the patient experience.
Welcome your callers with a professional and personalised service. Horizon syncs up your EMIS contacts, alerting you to incoming calls and displaying who’s calling, helping you respond appropriately.
Jump to your caller’s EMIS record with the click of a button. Horizon will present your contact as they call in, ensuring the right records and information are at your fingertips.
Make calls from within your EMIS directory via your desktop. Horizon integration brings together EMIS, Outlook, Skype and web browsers, expanding your reach and providing instant contact.
Support remote and flexible working with instant access to Call History, Call Forward, Presence and a wealth of other features from your desktop.