Benefits of Gamma Inbound.
Call Control
Use our extensive range of online call routing, monitoring and management tools that put you in complete control of your customer services.
Budget Friendly
Secure tight budgets as Gamma’s Inbound has zero setup costs, meaning it can be funded out of operational spend and implemented more quickly.
Simple Set-Ups
Set up Gamma’s Inbound services in minutes for maximum operational flexibility combined with a design that is optimised for ease of use.
Adaptable Service
Apply Gamma’s services to both geographic (01/02) and non-geographic (08/03) numbers, accessible from any device via a secure user-friendly website.
Smart Solutions
Go mobile with your call management by downloading our free app to manage your inbound numbers anytime, anywhere on your smart phone.
Gamma Inbound is available with the comprehensive range of features
Customised Plans
Build your own call plans according to your business operating hours, and modify them quickly depending on your immediate business needs.
Open 24/7
Manage your calls more efficiently when your premises are busy or closed, diverting them to another location or to mobile in an instant.
Managed Traffic
Queue incoming calls to a destination number in Gamma’s dedicated B2B network to assist with call handling during busy periods.
Empowered Employees
Provide employees with call routing management of their own DDI number, enabling them to choose and manage where and when they receive incoming calls.
Enhanced Operations
Access advanced call statistics that show call handling efficiencies including productivity, call patterns and caller behaviour, enabling you to make informed business decisions.
Product options
Choose the best Inbound service to suit your business.
Contact Point
Single site businesses requiring simple routing plans.
Ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Contact Path
Multi-site enterprise wanting to route by caller identity/location to the right manager.
Suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Contact Pro
Call centres needing complete, customisable and scalable functionality.
Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Auto Attendant
Auto Attendant (IVR) / announcements.
Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan as a way of communicating with callers. Use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Advanced Call Statistics
Advanced Call Statistics.
Online access to comprehensive live call statistics shows you call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions.
Data includes time to answer, call waiting time, call outcome and caller details.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Call Recording
Call Recording.
Record calls for compliance, customer service or audit purposes. Inbound provides secure online access to file storage and retrieval of call details with comprehensive search filters to play, download or delete calls according to pre-defined login permissions.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
Call Whisper
Call Whisper.
Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call. So, if the operative is taking calls for various companies or departments they receive information on how best to answer each call, ensuring a more tailored response.
Want to know more? Speak to an Inbound specialist today:
Contact usWant to know more? Get in touch today.
FAQs
- Can Inbound help with business continuity?
Yes, with Inbound, you can cater for business continuity in the event of a disaster or unforeseen event by instantly redirecting calls to another site.
- What happens when we are really busy on the phone?
You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.
- How does inbound improve customer service?
You can manage what happens to your calls when your office or shop is busy or when closed; divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.
- Can we see information about callers?
Easily interpreted graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.
- Can we build our own call plans?
You can build call plans according to your operating hours and modify instantly with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential, providing an improved service to customers.
Related products.
Resources
To find out more download our brochure or contact our sales team.
Brands