Gamma Technical Alliance Partner Telefonix adds string to bow
With more than 30 years in the telecoms business, Technical Alliance Partner, Telefonix, provide relevant, bespoke technology and communications solutions that enable their customers to focus on their core business. Their world-class solutions range from hosted voice solutions to high-speed business broadband connectivity, cloud collaboration tools, mobile phone SIMs, cloud computing, and cyber security.
Based in Farnham, Surrey, and with a team of dedicated employees, Telefonix pride themselves on gaining the trust of their customers to become their chosen technology partner, with ongoing service excellence being at the heart of everything they do.
The Challenge
With a saturated market, a challenge for any reseller is differentiation, which is often a struggle to accomplish. Telefonix wanted to set themselves apart from the competition by highlighting their dedication to providing excellent customer service and technical know-how. As defined by Telefonix’s mission statement they eliminate the pain from ever changing and complex technology. Therefore, finding new ways to demonstrate added value and seeking ways to go above and beyond their customers’ expectations was an important objective.
The Solution
In order to achieve the values that Telefonix hold firm, namely, outstanding customer service and continuous improvement, becoming a Technical Alliance Partner was the logical solution. The new status demonstrates to their end-customers that Telefonix have a highly skilled and accredited team with the technical skills and customer service elements to support their business. Becoming a Technical Alliance Partner has opened a wider range of training opportunities across the product set.
Additionally, Telefonix benefit from marketing support ranging from an accredited logo and marketing collateral through to annual marketing funding and access to Gamma’s marketing team. Having access to Gamma’s marketing team for marketing campaign strategy and execution will be beneficial in creating tailored content that will be bespoke to Telefonix’s customers, setting them apart from their competition.
The Results
Telefonix have ensured their staff are now fully accredited across all relevant products, enabling them to quickly solve any customer queries. Having the ability to design bespoke technology solutions that best meet each customer’s specific requirements will result in a happy customer base that trust Telefonix completely. In such a crowded market differentiation is key, Telefonix now have an extra string to their bow that will bring many invaluable benefits.
