About Lubbock Fine
Lubbock Fine is an independent, London based firm of chartered accountants and tax advisers.
Established in 1929, Lubbock Fine is a full service general practice with many years of experience and expert knowledge spanning the whole business and personal spectrum. The prestigious firm has approximately 150 employees split across several business units.
- Smooth and rapid transition to remote working
- Improved both internal and external communication
- More robust business continuity position
- The project was delivered in just one month with no downtime for the business
- Training was provided on the Teams phone system interface for internal IT staff so they can support the environment moving forwards
When the COVID-19 pandemic hit and the UK was forced into a national lockdown in March 2020, Lubbock Fine, like many companies across the country, needed to quickly adapt and change their way of working.
Improvement were needed to enable the rapid transition to remote working, as the firm’s existing system only offered a simple call forward.
Lubbock Fine wanted a system that would enable a true remote workforce, improve both internal and external communications, whilst also enhancing their business continuity position.
Lubbock Fine had just adopted Microsoft Teams before the first national lockdown and as the usage of the software exploded they could see the potential in a unified communications platform.
Following thorough research the firm chose to work with Pinnacle, a Gamma partner. They were an existing customer of the business technology experts, and chose them over the competition due to the high level of customer service they deliver.
Pinnacle first completed a proof-of-concept deployment of Microsoft Teams Direct Routing with a small group of users prior to Lubbock Fine committing to a full-scale migration. As Lubbock Fine’s SIP numbers were already on Gamma’s SIP platform, Pinnacle could make use of Gamma’s flexibility within their web portal and platform to migrate specific numbers across to Gamma’s Direct Routing Solution. This meant User Acceptance Testing could be completed for specific users and DDIs without impacting on their existing live SIP trunks and Avaya phone system.
Following successful testing Pinnacle prepared Lubbock Fine’s Team’s environment for the remainder of the users and seamlessly migrated their DDIs across with no disruption to the business.
Our internal and external communications have benefited along with further enhancing our business continuity position. The project and migration were handled extremely well by Pinnacle, there was no downtime for the business, and they were on hand every step of the way.Oliver Schofield
Head of Technology, Lubbock Fine