Gamma Business Broadband for Channel Partners

Reliable, high-speed broadband services designed for business

Data

About Gamma Broadband

With more and more applications moving from customer premises and into the cloud, it’s essential your customers are able to connect their business and workforce reliably and at high speeds. Our full range of Broadband services includes Fibre Broadband using Fibre to the Cabinet (FTTC), Converged Broadband and Assured Broadband dedicated to our voice services.

Our Broadband is designed exclusively for the business market – offices and homeworkers. Our network has been built to provide high-quality products and services and this is supported by a highly-skilled group of UK-based support staff and engineers. Our unique Assured services are designed for IP telephony, whether it’s for Gamma SIP Trunks or our Horizon hosted voice service.

The benefits of Business Broadband

Whether your customers are using Broadband for their office or for homeworking, the combination of our product choice and our highly-skilled UK-based support teams makes our Broadband services a compelling proposition.

A wide range of competitively-priced services

Developed to meet your customers’ voice and data business requirements

A geographically-resilient network

Providing you with the peace of mind that our network has been built and maintained to deal with any circumstances, without you needing to worry

Supporting bulk Broadband migrations

We have successfully completed thousands of migrations over to our network. We have a proven process that is adaptable to suit your requirements. Don’t put up with poor service and support – we can assist in moving circuits over to our range of business data services

We’re business-exclusive

We provide services exclusively to businesses, which means the network isn’t crowded with heavy consumer traffic and we’re able to optimise the service provided to you

Specialist products for IP telephony

Our Assured and Converged products are designed specifically for use with our market-leading voice services, giving you all the benefits from buying an end-to-end telephony service from just one supplier

Business care maintenance option

If Broadband connection is critical to your customers’ business, they can upgrade their maintenance package for an even faster fix time

Want to know more? Get in touch today

Business Broadband for Channel Partners

 

Are your customers getting the broadband service they deserve?

Why migrating to an alternative provider could be the answer

Gamma Broadband

How does it work?

We deliver services direct from our own network, providing the performance and resilience that business broadband users demand. As an ISP we can offer a series of business-ready products at competitive prices.

Services

Broadband

We offer a full range of business Broadband services with speeds up to 24Mbps downstream and up to 1.3Mbps upstream and the following options:

  • Business Care – 22 clock hour fix time SLA
  • Expedite the installation time for new circuits
  • Regrade to different Broadband products
  • Additional IP addresses can be purchased (standard is one free static IP)

Fibre Broadband

We offer a range of FTTC products along with the following options:

  • Business Care – 22 clock hour fix time SLA
  • Regrade to alternative fibre products
  • Choose to opt in or out of a range of reports and notifications
  • Additional IP addresses (standard is one free static IP)

Assured Broadband

A specialist Broadband product designed to support our IP telephony services, Assured provides all the elements of the end-to-end IP telephony solution and offers the following options:

  • Up to 15 concurrent calls
  • Provision of a quality Cisco router with no upfront costs for longer term contracts
  • Additional IP addresses (standard is one free static IP)

Converged Broadband

Combining Gamma Assured Broadband and internet access using just one circuit, Converged Broadband is underpinned by a stringent SLA and offers the following options:

  • FTTC or ADSL2 (location dependent)
  • Provision of a quality Cisco router with no upfront costs for longer term contracts
  • Additional IP addresses (standard is one free static IP)

Who do I sell too?

Our Broadband services have been built to the highest engineering standards and use the latest technologies to provide reliable and fast services, all at a price that represents great value for money.

Business Broadband from Gamma is the ideal solution for:

  • SoHo (Small office Home office)
  • Start-up businesses
  • Medium-sized enterprise

We believe Channel Partners look for the following key things in a supplier:

  • Service reliability
  • Value for money
  • UK-based telephone support
  • Service speeds
  • Diagnostic tolls available online to help improve customer service

Is it expensive to install?

We recognise that upfront costs have to be kept to a minimum and we regularly offer fresh incentives to support a reduction in installation costs

How can I protect my customer base?

We can provide you with a circuit status update for your customers on Gamma Broadband and whether or not FTTC is available on those circuits. You can send requests monthly or quarterly.

How do I answer objections about moving to FTTC?

Some of your customers will be reluctant to change anything on a broadband service that works well. The process to install FTTC requires an engineer visit, the appointment can be arranged on an am/pm basis to suit your customer. The process is performed regularly by skilled engineers and the inconvenience is kept to a minimum.

If BT can offer FTTC to a location, can Gamma also?

In every case, Gamma can offer FTTC to any location that is FTTC-enabled, exactly the same as BT.

How can I improve customer retention and experience?

Some of your long standing customers will be unaware of the availability of FTTC and the performance improvement that it can offer in comparison with some ageing broadband products. Businesses and home workers will benefit from the increases in speeds using Fibre Broadband – and your customers will thank you for suggesting the change!

Why would I move a contented ADSL broadband customer?

Because FTTC is expanding rapidly with its availability. It provides a great upsell opportunity and in the future most broadband users are likely to be using fibre for some part of their access technology. Not only are the speeds faster but FTTC is also proven to have fewer circuit faults (than other ADSL circuits) and higher customer retention rates.

Our FTTC incentive continues

How can you benefit from this offer?

  • Access to FTTC has grown to 70% of UK premises
  • Speeds of up to 80Mbps downstream and up to 20Mbps upstream
  • Churn rates for FTTC are over 50% lower than on ADSL broadband
  • Great opportunity to upsell to your business customers

With the strong demand for FTTC continuing to grow, we want to help you move your customers over to FTTC by offering FREE installation (by a qualified engineer) and saving you £105.00.

Send us a request and we’ll tell you how many of your customers are eligible. Simply contact us by emailing [email protected] or calling 0808 168 7663.

How does Gamma ensure quality?

Our network was conceived and engineered specifically for business users. This means that at peak times your customers’ time-critical and business-critical applications will always be prioritised. Quality is assured through:

  • Extensive monitoring of all elements and metrics within the call path both TDM and IP including but not limited to, Post Dial Delay (PDD), Answer to Seize Ratio (ASR), Network Efficiency Ratio (NER), Mean Opinion Score (MOS), Perceptual Analysis of Speech Quality (PESQ) Score, Call Closure and Error codes for C7 and SIP signalling, Jitter, Latency, Packet Loss, Trunk and Circuit occupancy, uptime and trends
  • Proactive call testing and analysis for all platforms and services
  • Appropriate and timely alerts of potential issues and ‘hot spots’ to our 24×7 Network Operations Centre
  • Review of external and internal reports including customer feedback via support desks
  • Strict Change Control and Release Management process aligned with our suppliers and carrier partners to prevent related quality or service issues
  • Oversight through a monthly Quality Steering Group meeting chaired by our CEO that includes input output from our regular Platform Service Reviews, Capacity Management, Information Security and Business Continuity forums

Resources

Case study: RTF Networks

 

Blog

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