Connect integrates your customers mobile phone with their Horizon service allowing them to join landline, mobile and laptop communications together and make use of the service’s features anytime, anywhere. By streamlining the communication service, businesses can provide their staff with the flexibility to work wherever they are and ultimately improve the overall business productivity and responsiveness to customers.
Mobile phones and services are the heart of how almost all businesses communicate. Connect leverages the flexibility of mobiles and the business-critical features provided by a cloud PBX, allowing your customers to make use of the service’s features wherever you are.
Connect allows users to use Horizon service features such as Hunt Groups whilst still having the flexibility of a mobile phone and ultimately improving your availability, responsiveness and productivity.
Calls are made in the same way as mobile calls without using the data bundle and no requirement for an app. It is easy to use, cost effective, works on any mobile and has no impact on battery life unlike apps.
By presenting the business number from their mobile, calls are more likely to be answered and it gives the business a more professional appearance.
Calls are recorded whether in the office or on the move, helping businesses address training, quality assurance and compliance needs.
Never miss an important voicemail again. Connect removes the need for two voicemails (fixed and mobile), allowing the user to respond from any location.
Your customer can improve the way they manage their business and better inform their communications planning and strategy. Call reporting includes all calls made, received and missed for all devices including mobiles. Your customers will receive a complete picture of all calls across the entire business.
Businesses can allow employees who are regularly out of the office to work productively on the move. Horizon features are available on their mobile so they will have their business communication system available wherever they are.
A missed call can be a missed opportunity or can decrease customer satisfaction. With Connect calls reach the mobile devices and there is one voicemail system across fixed and mobile, avoiding missed important messages. Features like Hunt Groups also work well with mobiles making sure that there is always the right person in the business to answer.
Expanding or running a business often requires local presence, Connect allows businesses to appear local without having a local office or phone line by providing geographic numbers and making them available from the mobile. Businesses can contact their customers always presenting the local number, even when calling from the mobile.
Connect brings the benefits of a landline on a mobile, making the mobile office a reality. Being able to present a landline from the mobile makes engaging with customers or prospects more effective and avoids publishing the mobile number.
Call management statistics often give an incomplete picture of the businesses communications because mobile calls are not included. Connect advanced call stats include all calls to and from the mobiles so a complete picture of the calling patterns can be provided at any point in time.
Connect improves internal communications and cooperation by providing the employees with the same tools and features on any device. The same dial plan, extension numbers, advanced call features are also available on the mobile devices so the right person can always be contacted whenever needed.
For companies who are planning to simplify their communication systems or planning the shift to mobile, Connect offers a hosted service which joins up all their landline, laptop and mobile communications, removing unnecessary hardware. Businesses can avoid maintaining multiple contracts and can move to one provider for all their communication needs.