As a long term Gamma partner, Fidelity Group has found the level of support they have received to be maintained at a high level, even as Gamma has continued to grow and add new products. Training and information is provided to Fidelity, enabling them to launch new products to their channel, in line with Gamma’s launch of these products to the market. Alan comments:
“We were concerned that the level of support and flexibility would be impacted as Gamma went through expedited growth, eventually listing on AIM, but this has not been the case. Gamma have demonstrated on more than one occasion that they are committed to our success. This ranges from providing commercial support on call rates to win call traffic, to providing various levels of support for successful bids.”
Fidelity understands that the telecoms industry is constantly changing and developing. Whilst this progress provides new opportunities for resellers, it’s essential for Fidelity to maintain a high level of product and industry knowledge to capitalise on these opportunities.
Alan says: “Gamma have taken the responsibility of leading the industry in SIP and hosted services and have added industry-leading training software to the services that they provide to Fidelity Group. Whether we are bringing on new employees or training our existing workforce, the Academy is now firmly embedded in our training process. The information is provided in short interactive videos with frequent testing phases to ensure that the information is being understood and accommodated by our employees. From a management perspective, we find it useful that we can keep track on our employees’ progress with the courses.”
As a Platinum partner, Fidelity Group benefits from access to the premium features on Accelerate, Gamma’s online partner marketing portal; as well as marketing consultancy and managed services to help drive their campaign focus on Gamma solutions. This includes full design support for bespoke content and campaign material, and early access to all these materials. Alan
“We appreciate the on-going support from Gamma including new products relevant to the market, and strategic thinking that supports our business. We have a great relationship with many people at Gamma and this is integral to the success of our business.”
The relationships that Fidelity Group has built with the Gamma sales team, from internal account managers to the Managing Director, over the last 10 years have proved successful. Alan says:
“We have received assistance with RFPs, bespoke commercials and marketing. Sometimes the size, scale, experience and expertise that Gamma delivers is the key element of our comprehensive service wrap and commercial offering that our partners and customers desire. Notable successes include one of Fidelity Group’s largest channel partners winning the contract to supply Horizon to an international car rental group, as well as the acquisition of other corporate and professional.”