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The solution was delivered to the customer’s requirements and expectation, the added flexibility and agility from Gamma’s end made it very easy to work with the customer and deliver the solution.

The relationship with Gamma is one that BTT finds very precious, it is a relationship that has been built on trust over many years. Gamma have engaged with BTT much more than any of our other suppliers, they take an interest in what BTT does and they care for our business, they share many of the same values that BTT believes in and they have always been at the cutting edge of innovation in the industry.

We like working with Gamma as doing business with them is made easy, from the sales process, to ordering and deployment through to support. The additional benefit of the marketing resources they supply which we have had rebranded has been a useful extra layer of support, as well as their focus on aiding us as a business – they seem very focused on empowering partners. We have found Gamma to be the most responsive partner we have.

Shiv Passap, Director, BTT

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Fully delivered exactly to the client specifications and ticked all the boxes

BTT is a well-established technology company based in Kettering, Northamptonshire which boasts the key message of keeping businesses connected.

The company has been operating in the communication industry for over 20 years and offers a wide spectrum of services including phone lines, phone systems, mobile, UC, cabling, broadband, WiFi, WAN, energy and security.

With a key focus on selling solutions, not services, BTT’s mission is to provide solutions which make a positive technological change to a business, enabling that business to thrive. With these values at the core, BTT benefits from strong, loyal relationships with its clients.

With a team of 15, made up of engineers, sales and support specialists, BTT boasts a high employee retention rate with 90% of its employees having worked with them for over five years.

BTT works with a range of customers across the UK with a particularly strong client base in the Midlands, London, North East and North West and a number of clients who boast an international presence working predominantly in the following sectors:

  • Hospitality
  • Automotive
  • Steel manufacturing
  • Healthcare
  • Retail

The challenge

Based on the previous good work following a phone system and SIP Trunk deployment for one of their clients, a large scale furniture retailer, BTT were asked to quote for the WAN as the customer had become dissatisfied with their incumbent supplier.

The previous MPLS iteration had been in for just over 4 years. Having previously experienced a lag on their MPLS network, the biggest change they needed to make was an increase in the minimum bandwidth at each of their remote sites to a minimum of 10Mbps down and up and the two head office sites needed 300Mbps, to cope with the demand of their systems. Without a backup option at either site, if a site broadband circuit went down it would lose all their telephony and data system, effectively meaning that they would be unable to trade.

Having approached their incumbent along with another major supplier, BTT were asked to bid and provide a more robust and resilient WAN that helped increase the bandwidth and met the minimum bandwidth requirements of the client. The solution was needed to upgrade the circuits at sites from ADSL technology to either FTTC or Fibre Ethernet depending on bandwidth available at the site. BTT would also need to provide a 4G backup option at the sites that allowed the site to continue to operate even if the primary service failed. With regards to HQ, there was an additional requirement to offer bigger pipes to better maintain their WAN traffic and centralised internet access, providing more bandwidth to help improve productivity at the stores.

The solution

Gamma’s pre-sales team accompanied BTT for an initial kick-off meeting with the client at their offices to understand their requirements and what they were looking to achieve.

Once all the information was gathered, both Gamma and BTT put together a detailed proposal of all the costs and what services needed to be delivered to the relevant site, with equipment, 4G options and a system design diagram.

On winning the order in mid-September the BTT and Gamma teams both went to the customer’s site, the project managers from both BTT and Gamma attended the meeting including the engineer to discuss design and configuration of the WAN for the customer along with further technical information of how the solution would be designed and deployed.

Offering ongoing training and support, Gamma pulled out the stops to ensure the project was delivered as the customer required it; making sure the support teams were on hand whenever needed.

The Results

The project was fully delivered exactly to the client specifications and ticked all the boxes at a price where BTT could make good margin whilst still being competitive against the competition.

The end result was a significantly more resilient WAN for the client with better connectivity, better speeds and ultimately improved productivity, stability and business continuity. The newly implemented solution also helped with allowing the customer to deploy new systems and services to the stores which will further enhance their customers buying experience in store.