Why do I need UCaaS?
An SME perspective
Unified Communications (UC) – the ability to integrate different forms of communication in the shape of phone, email, messaging, video and collaborative working applications, and leverage the combined benefits in a holistic approach to the diverse ways in which we contact each other today, is now readily available to organisations of any size.
UC today is a mature market and a million miles away from the early attempts to introduce the technology that were hindered by clunky proprietary solutions that needed a legion of technicians just to deliver pretty basic functionality on an on-going basis.
Today we have robust connectivity and omni-present IP based networks that enable integrated communications and collaborative working not only within the local area network of an organisation but also in the wider area to encompass remote branch offices as well as mobile or home workers.
The benefits of unified communications to SMEs
Significantly for the small to medium enterprise (SME), unified communications is available as a subscription service delivered from the cloud rather than as expensive on-site hardware. The result is up-front costs are minimal and on-going charges that are simply based upon what services are ‘consumed’ each month, and by how many users. It means scaling users demand up or down depending on business need is now within the grasp of the organisation.