Meet our sponsors

Each year we are proud to show off our fantastic event sponsors – key technology partners who play a big part in the work that we do.

Learn more about this year’s sponsors below:

Exactive is a Unified Communications specialist and is one of a small number of Microsoft Teams Voice Partners operating in the UK. It has clients in the UK across both public and enterprise sectors. Gamma announced it’s acquisition of Exactive in March 2020. Exactive has deep expertise in UCaaS and has developed a multi-tenant Microsoft Teams PSTN routing platform, Cloud UCX™. 

Cirrus is an award-winning provider of omni-channel cloud Contact Centre Solutions, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experience. Modern technology and a team that has many years of experience working in and around the Contact Centre provides a recipe for business transformational success. Cirrus solutions combine best in class voice, SMS, webchat, email and social media.

Highlight provides cloud-based network monitoring and reporting which offers clear, real-time visibility into the performance of managed communications, including voice, data and mobility services. With built-in diagnostic, reporting and alert capabilities, Highlight monitors the technologies businesses rely on, in real rime, 24×7.

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Akixi’s cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.

Want to find out more about our sponsors? Meet them and learn more in our dedicated sponsors area in the GX Summit content hub.

Already registered? Head straight there.

Not yet registered? Request access here.

Introducing our customer portal, Communities

We are very excited to announce the upcoming launch of our new online portal, Communities!

Those that attended our first ever virtual GX Summit 2020 this month will have already heard the announcement and some insights into the platform itself (if you missed these, scroll down in our article to catch up on all of the content!).

Our goal is to maintain that essential contact with our customers and provide an unparalleled experience. For this reason, we’ve made significant investments into improving our digital platforms and Communities is set to enhance our customer service experience.

The platform will enable our customers to request quotes, place new orders, get billing updates, log queries and check queries statuses in real time and gain instant access to our knowledge base!

With the launch scheduled for 30th November, here are some things you need to know.

As of 30^th November, you will not be able to:

• Use the current Customer Portal to place new orders of the following products:
  • Calls and Lines (Single and Multi Analogue Lines, ISDN2, ISDN 30)
  • Broadband
  • Ethernet
  • MPLS
• Request a quote via the Customer Portal, but you will be able to do this in the new Communities
  • This applies to all products

What about my existing order?

• Unfortunately any orders placed before 30^th November will not be visible within Communities once the portal is live. For updates on your existing orders, please contact your account contact.
• The status of any orders placed via the customer portal after 30^th November will be visible within Communities (excluding affected products above).

Will the existing portal still be accessible?

• Yes, you will still be able to access the existing portal for billing and to place orders for unaffected products.

What next?

Over the next couple of months upcoming changes will mean that the ways in which you contact us will also change. Keep an eye out for more exciting updates around our Communities launch to pre-empt these changes.

Although the portal goes live on November 30th, more features will follow! Until then, make sure to check out Communities on launch day and discover how you can raise support requests, view new order statuses and much more.

Watch our video to find out more about the YPO framework and what this means for us.

Three UK update means faster speeds and service

Three UK are making some big updates to their network services in a bid to further improve customer experience.

As the biggest data network in the UK, Three have become the first, cloud-powered core network. The project has seen all of the business’ 4G data traffic migrated to the Cloud Core Network, which holds double the capacity of its existing 4G core network.

The provider began an overhaul of its services in 2019, with a vision to upgrade and improve its 3G and 4G network to enable its users to have an all-round faster experience.

Take a look at some of the most recent and upcoming Three updates below

Upgrading 3G and 4G

Three’s big project has involved refarming 3G into 4G across the UK, making its data and services much more accessible. While the refarming is still in progress, carrier aggregation is close to completion. The team have been busy adding additional antennas to more of its sites, enabling it to transmit data more easily.

Carrier aggregation should see customers benefit from an improved data feed (with thicker bandwidth being seen across the UK as several 4G spectrum bands are combined into one) and new handsets will experience faster browsing and download speeds.

Super-Voice is here

Three have recently upgraded their 4G sites to VoLTE (4G Super-Voice), so an all-round better voice service is also in store when the service is rolled out next year.

The provider has even established a brand-new support team, setup to review network performance levels, identify issues and fix them quickly.

L-band capacity

Three is one of just two mobile networks with L-band capacity. This new network has double the capacity of the existing 4G core network and the recent L-band upgrade will increase speeds by up to 130% in some locations as well as vastly improving call quality.

Cloud core network

The cloud core provides a more robust and reliable service as its ‘self-healing’ ability automatically detects and fixes issues. The company now has 100% 4G traffic on its new Telco Cloud Core Network.

As a Gamma mobile customer, you can benefit from these network enhancements as they happen. To find out more about making the switch to Gamma for your business mobiles, please get in touch with your account manager.

Important Akixi update

Upcoming enhancements to data environment

Don’t forget about Akixi’s upcoming enhancements!

Last month we alerted you that Akixi, which provides award-winning call and contact analytics software and call management services, has decided to bring forward implementation plans to enhance its data environment.

As of November, all Akixi users will need to use Gamma.akixi.com to access their Akixi service.

Why is this important?

Akixi proactively manages its infrastructure to ensure future scalability and robustness of service. Following its third consecutive year of 30% growth and with that trajectory forecast to increase, the team are working to evolve the architecture of its infrastructure to provide additional capacity for the platform and to maintain resilience.

This will enable you to keep monitoring your calls and teams at the highest level of service, just through a new URL.

If you have any questions about this update please contact your account manager today.

The new URL will be live from November. The old URL will be switched off on 8th December and will no longer be of use beyond this date. 

Getting the most out of your remote workforce

If, like many businesses, your teams are new to working from home, you may be looking at ways to help them make effective use of their new ‘office’ environments. To help you get the most out of your new remote workforce during this change-up, we’ve created some useful resources.

A business continuity plan is essential, both now and when building a more robust future for your business. It is important that we ask ourselves, when working in unprecedented times, whether we are utilising all of the tools available to us to ensure success.

First and foremost, our teams need to decide on the structure of their working day. Our handy infographic breaks down your daily shift, guiding your teams through the best way to break down a typical day when working from home.

Check out some of the other tools we’ve made available to help you along the way:

Our Creating the Modern Workplace eGuide has all of the information you need to perfect your remote setup.

How well prepared is your organisation to implement remote working? Find out by taking our short survey here.

Make sure that you’re taking full advantage of our solutions while working remotely with our  Business Continuity page.