Welcome to your November edition of Communicate! It has been a busy few months for the Gamma team as we’ve had not one but two event firsts!

Not wanting to let lockdown stop us from delivering you great content, we launched our first ever virtual GX Summit last month, shortly followed by the first of our GX Lite events yesterday.

Many of you will be well aware of our annual event, GX Summit – but this year we also brought you a brand new event, GX Lite!

Held quarterly, our virtual GX Lite events will bring you unique insight, brand new content and thought-provoking keynotes – with a little help from some exciting guest speakers. To kick us off, we were joined by David Wild, CEO of Domino’s Pizza as he shared his first-hand experience and demonstrated why digital transformation and business transformation go hand-in-hand.

If you were able to tune in then we hope you enjoyed them. If you didn’t then fear not, we’ll be hosting these events regularly. Read on to discover how you can stay up to date with all of our events.

And don’t forget that our GX Summit on-demand content hub is now live – so you can catch up whenever and wherever’s best for you (if you’ve yet to register, find out how below).

 

Last month we were thrilled to announce the upcoming launch of our new customer portal, Communities. We can now confirm that this transformational launch will take place in January – so keep an eye on your inbox for more updates. Scroll down to find out more about some of the features and benefits that this exciting platform is set to bring.

Have you heard about Three UK’s latest network upgrades? Read on to discover how the provider’s year-long overhaul of its services will mean improvements on speed and quality for our mobile customers.

It’s certainly been a year of transformation and while we’ve been busy transforming our new customer portal, the team over at Akixi has also been working on their own exciting enhancements.

You have probably already spotted the updates to your system’s look and feel, but find out exactly what these enhancements mean for you with our Akixi roundup below.

Finally, make sure to keep a note of our seasonal opening times and rest assured that our team will still be available to offer support to you and your teams during the holiday period.

If you have any questions about anything mentioned in this month’s newsletter, your account manager will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Michelle Smith
Head of Major Accounts (Public Sector)

The November Update:

That's a wrap on this year's GX events!

That’s a wrap on this year’s GX events!

We would like to extend a big thank you to everyone that attended GX Summit in October and Gamma’s first ever GX Lite event yesterday.

Many of you will already be aware of our annual GX Summit, but let us introduce you to GX Lite! New for 2020, our GX Lite virtual events will bring you unique insight, brand new content and thought-provoking keynotes – with a little help from some exciting question speakers. We’ll be covering a range of topics, delivered in a variety of (virtual) formats to keep you in the loop all year round.

We were thrilled to welcome David Wild, CEO of Domino’s Pizza, to our debut event yesterday afternoon. He shared his first-hand experience and demonstrated why digital transformation and business transformation go hand-in-hand. Attendees also had their chance to ask David their burning questions, however it seems the jury’s still out on pineapple on pizza!..

We’ll be bringing you regular GX Lite sessions in 2021. Make sure you don’t miss out on any of the live action by signing up to our invite list.

Missed GX Virtual Summit?

Don’t worry if you missed the main event! Our GX Summit content hub is now live so you can catch up on what you missed – whenever and wherever works for you.

Here you’ll find lots of content including our ‘Leading through change’ interview series which sees our senior leadership team share their experience of steering a business through crisis while managing employee wellbeing.

You can even personalise the sessions by choosing one of our three insightful content streams:

– Rescaling UCaaS
– Rebuilding Foundations
– Revamping CX

Or why not watch all three? Sign up here for access to our GX Summit content hub. If you’re already registered then you can head straight to the content hub.

Catch up here

We look forward to seeing you all again in 2021. Be it virtually or face to face, we’ll endeavour to keep providing you with the latest insight and exciting content.

Our new customer portal, Communities

Introducing our customer portal, Communities

Last month we announced the upcoming launch of our brand new online customer portal, Communities.

Communities is set to enhance our customer service experience, enabling our customers to request quotes, place new orders, get billing updates, log queries and check queries statuses in real time and gain instant access to our knowledge base!

We will be updating you with everything that you need to know about the launch as it happens so make sure to look out for our notifications.

In the meantime, please be aware that as of 18th January* you will no longer be able to:

  • Use the current Customer Portal to place new orders of the following products:
    • Calls and Lines (Single and Multi Analogue Lines, ISDN2, ISDN 30)
    • Broadband
    • Ethernet
    • MPLS
  • Request a quote via the Customer Portal, but you will be able to do this in the new Communities
    • This applies to all products

What about my existing order?

  • Any orders placed before 18th January will not be visible within Communities once the portal is live. For updates on your existing orders, please contact your account contact.
  • The status of any orders placed via the customer portal after 18th January will be visible within Communities (excluding affected products above).

Will the existing portal still be accessible?

  • Yes, you will still be able to access the existing portal for billing and to place orders for unaffected products.

*Please note our updated launch date. The portal was due to be available from December. However this has date has now been extended and the changes will be taking place in January, giving you more time to prepare for the upcoming changes.

Watch our introductory video to get a feel of what these new changes mean for you and your business.

What next?

Over the next couple of months, the ways in which you contact us will also change. Keep an eye out for more updates around our Communities launch to pre-empt these changes.

Although the portal goes live on 18th January, more features will follow! Until then, make sure to check out Communities on launch day and discover how you can raise support requests, view new order statuses and much more.

Three UK update

Three UK update means faster speeds and service

Three UK are making some big updates to their network services in a bid to further improve customer experience.

As the biggest data network in the UK, Three have become the first, cloud-powered core network. The project has seen all of the business’ 4G data traffic migrated to the Cloud Core Network, which holds double the capacity of its existing 4G core network.

The provider began an overhaul of its services in 2019, with a vision to upgrade and improve its 3G and 4G network to enable its users to have an all-round faster experience.

Take a look at some of the most recent and upcoming Three updates below

Upgrading 3G and 4G

Three’s big project has involved refarming 3G into 4G across the UK, making its data and services much more accessible. While the refarming is still in progress, carrier aggregation is close to completion. The team have been busy adding additional antennas to more of its sites, enabling it to transmit data more easily.

Carrier aggregation should see customers benefit from an improved data feed (with thicker bandwidth being seen across the UK as several 4G spectrum bands are combined into one) and new handsets will experience faster browsing and download speeds.

Super-Voice is here

Three have recently upgraded their 4G sites to VoLTE (4G Super-Voice), so an all-round better voice service is also in store when the service is rolled out next year.

The provider has even established a brand-new support team, setup to review network performance levels, identify issues and fix them quickly.

Cloud core network

The cloud core provides a more robust and reliable service as its ‘self-healing’ ability automatically detects and fixes issues. The company now has 100% 4G traffic on its new Telco Cloud Core Network.

L-band capacity

Three is one of just two mobile networks with L-band capacity. This new network has double the capacity of the existing 4G core network and the recent L-band upgrade will increase speeds by up to 130% in some locations as well as vastly improving call quality.

As a Gamma mobile customer, you can benefit from these network enhancements as they happen. To find out more about making the switch to Gamma for your business mobiles, please get in touch with your account manager.

Your latest Akixi update

Your latest Akixi update

Akixi launches its transformational new software release

You may have noticed some changes to the look and feel of your Akixi service recently.

Earlier this month we alerted all of our Akixi customers to some upcoming enhancements which should now be live on your award-winning call and contact software and management services.

Akixi 2.2 went live on November 18th. Take a look at these new features and benefits below:

Reporting Enhancements

  • Read-Only Reporting Supervisors
  • New User Walkthrough 
  • Customisable Field Names
  • Adjustable Field Column Widths
  • Report Sub Folders
  • Report Folder Wallboard Tile
  • Blanc Wallboard Tile Colour
  • Redefined Default Reports 
  • Exclude Hold Time from Call Talk Time
  • Super Groups 
  • Open Reports Maximum Capacity

 

User Interface Enhancements

  • Improved Menu Navigation
  • Auto Resize Views

 

Integration and Compatibility

  • API Limit Reduced to Six Minutes

Want to know more about these account benefits? Contact your account manager today.

Don’t forget

Akixi’s new URL went live this month. The old URL will be switched off on 8th December and will no longer be of use beyond this date.

All Akixi users must now use Gamma.akixi.com to access their Akixi service. The new URL will enable you to keep monitoring your calls and teams at the highest level of service.

Not spotted the changes to your service? Or maybe you have a question about our latest update? Get in touch with your account manager today.

Festive opening hours

Our festive support hours

We want to make sure that you have our full support over the festive break.

Please see our updated support hours below.

Customer Development team:

Our Customer Development Managers will be available in their usual hours (08:00-1:800) with the exception of:

Christmas Eve: 08:00-16:00
New Year’s Eve: 08:00-16:00

Support Desk:

Thurs 24th Dec: 08:00 – 19:00
Fri 25th Dec: Closed
Mon 28th Dec: Closed
Tues 29th: 08:00 – 19:00
Weds 30th: 08:00 – 19:00
Thurs 31st Dec: 08:00 – 19:00
Fri 1st Jan: Closed

Our provisioning team support hours will be as follows:

Thurs 24th Dec: 08:00 – 18:00
Fri 25th Dec: Closed
Mon 28th Dec: Closed
Tues 29th: 08:00 – 18:00
Weds 30th: 08:00 – 18:00
Thurs 31st Dec: 08:00 – 18:00
Fri 1st Jan: Closed

 

 

Hot Topics

Missed our last update?

Here’s what you missed

Missed the last edition of Communicate? We’ve summed up our highlights below so that you stay up to date.

 

Getting the most out of MS Teams

Are you up to date with the latest MS Teams developments?

Whether it’s assessing your options for enabling telephony for Teamsunderstanding Microsoft Licensing or planning your Direct Routing configuration,, our insightful webinars have got you covered.

Catch up here:

Building your new office narrative

Many are currently wondering what the office of the future is going to look like following months of remote working.

Read our blog, ‘UCaaS is a strategy, not a product’ to discover how our experts believe the office narrative of the future could play out and why the workplace needs to be completely reinvented, not lost.

Catch up with our blog here.

 

 

Remote working tips

Getting the most out of your remote workforce

If, like many businesses, your teams are new to working from home, you may be looking at ways to help them make effective use of their new ‘office’ environments. To help you get the most out of your new remote workforce during this change-up, we’ve created some useful resources.

A business continuity plan is essential, both now and when building a more robust future for your business. It is important that we ask ourselves, when working in unprecedented times, whether we are utilising all of the tools available to us to ensure success.

First and foremost, our teams need to decide on the structure of their working day. Our handy infographic breaks down your daily shift, guiding your teams through the best way to break down a typical day when working from home.

Check out some of the other tools we’ve made available to help you along the way:

Our Creating the Modern Workplace eGuide has all of the information you need to perfect your remote setup.

How well prepared is your organisation to implement remote working? Find out by taking our short survey here.

 

 

 

Make sure that you’re taking full advantage of our solutions while working remotely with our  Business Continuity page.

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