Welcome to this latest edition of Communicate, in which we are proud to announce the return of our smash hit annual conference, GX Summit!
Yes, GX Summit is back and our 2020 event is set to be jam packed and more exciting than ever.
Many of you will probably remember receiving your invites to our physical event which we were planning back in January.
Due to the current circumstances that we as business leaders find ourselves in, our dedicated events team have been carefully planning and adapting this much-anticipated occasion to ensure that you don’t miss out on any of the insights or key takeaways you would usually gain from the physical event that we’re all so used to. After months of curating we have made the decision to bring the event to you!
GX Summit 2020 will be making its virtual debut on October 21st and, due to the seismic shift many of us have seen over the last few months, we felt it apt to bring you quality content around the theme ‘Re-imagine’.
2020 has so far been a year of adapting and evolving for many businesses, and at pace. It’s time for us to assess this re-imagining and look at how technology can bolster our business continuity plans and our future outlook.
This edition of Communicate is dedicated to the upcoming GX Summit 2020, so read on to discover more about the theme, our fantastic keynote speaker, Rugby world-cup winning coach Sir Clive Woodward, our sponsors and take a look back over the highlights of our last event to get a flavour for what you might expect.
If you have any questions about anything mentioned in this month’s newsletter, your account manager will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.
Michelle Smith
Head of Major Accounts (Public Sector)
The August Update:
GX Summit 2020 – Register today!
GX Summit 2020 – Register today!
Gamma’s annual customer conference, GX Summit, returns for 2020 – and this time we’re bringing the event to you!
Last year’s attendees were urged to carefully consider the digital foundations and building blocks needed to effectively compete in a world of contact change – and no one could have predicted the monumental change we’ve faced since then!
Over the past 6 months, business leaders and tech heads alike have had to Re-imagine the way in which they operate, service customers and engage employees at a rapid pace, with Digital Transformation proving more crucial than ever.
Technology implementation and adoption has proved a recent lifeline, both in our personal and professional lives. However, now that many businesses have adapted to new, temporary, ways of working, a new challenge arises… What comes next?..
GX Summit 2020 will tackle this challenge head-on as we look towards the new future of work and explore why now is the time to Re-imagine your own digital transformation strategy.
We’re inviting you to spend the day with us in the first ever virtual GX Summit as we explore the innovative ways businesses are adapting, advancing and re-imagining their digital strategies in the face of uncertainty.
Virtual Event
Date: Wednesday 21st October 2020
Keynote Speaker: Sir Clive Woodward, OBE
Cost to attend: Free
Keynote speaker: Rugby World Cup winner, Sir Clive Woodward
Keynote speaker: Sir Clive Woodward!
We’re delighted to announce that Sir Clive Woodward OBE will be joining us virtually as our 2020 Keynote speaker.
After famously guiding England to victory in the 2003 Rugby World Cup and three Six Nations tournaments, Clive was universally credited with bringing professionalism, cutting edge techniques and new management skills to English rugby.
Sir Clive Woodward’s keynote will draw on his first-hand experience, both on and off the field, to deliver his unique insight into what it takes to create a successful ‘winning’ culture in the midst of accelerated digital transformation.
What to expect
What to expect
Want to know what to expect from GX Summit?
Take a look back at GX Summit 2019 to get a taster of what’s in store. The only difference? This year you can enjoy the event from the comfort of your own office / home / garden!
Centred around the theme of Foundations, GX Summit 2019 returned to The Royal Institution in 2019 and challenged guests to think about the scale and pace of their digital transformation strategies – and the technology that underpins them.
Industry leading speakers from the likes of Nexxworks, Three and Cirrus all took the stand to guide their audiences through the next wave of transformation and digital endurance.
Our Sponsors
Meet our sponsors
GX Summit is a multi-sponsored event. This year, we’ll be welcoming back some of our key technology partners as official GX Summit 2020 sponsors.
Learn more about this year’s confirmed sponsors:
Cirrus is an award-winning provider of omni-channel cloud Contact Centre Solutions, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experience. Modern technology and a team that has many years of experience working in and around the Contact Centre provides a recipe for business transformational success. Cirrus solutions combine best in class voice, SMS, webchat, email and social media.
Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Akixi’s cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.
Highlight provides cloud-based network monitoring and reporting which offers clear, real-time visibility into the performance of managed communications, including voice, data and mobility services. With built-in diagnostic, reporting and alert capabilities, Highlight monitors the technologies businesses rely on, in real rime, 24×7.
Hot Topics
Build your new office narrative today
Here’s what you missed
Miss out on the last edition of Communicate? We’ve summed up our highlights below so that you stay up to date with the latest news and developments in tech.
Getting the most out of MS Teams
Are you up to date with the latest MS Teams developments? Whether it’s Direct Routing, understanding Microsoft Licensing or organizing your Session Border Controller checklist, our insightful webinars have got you covered.
Meet the Gamma team
We believe that our strongest asset is our team. Our Meet the Gamma team section gives you the chance to meet some of our dedicated team members and the people who share our vision.
Horizon Integrator update
We recently released a new version of our Horizon Integrator 3.1. The upgraded programme allows us to provide Call Centre Automatic Call Distribution for our desktop clients. We advised customers to upgrade by August 24th. See full details here.
Social Work England gets collaborating
Read our latest case study to find out how we made the impossible possible, mobilizing Social Work England in rapid turnaround and enabling them to accept thousands of urgent calls from social workers across the country.
Remote working tips
Getting the most out of your remote workforce
If, like many businesses, your teams are new to working from home, you may be looking at ways to help them make effective use of their new ‘office’ environments. To help you get the most out of your new remote workforce during this change-up, we’ve created some useful resources.
A business continuity plan is essential, both now and when building a more robust future for your business. It is important that we ask ourselves, when working in unprecedented times, whether we are utilising all of the tools available to us to ensure success.
First and foremost, our teams need to decide on the structure of their working day. Our handy infographic breaks down your daily shift, guiding your teams through the best way to break down a typical day when working from home.
Check out some of the other tools we’ve made available to help you along the way:
Our Creating the Modern Workplace eGuide has all of the information you need to perfect your remote setup.
How well prepared is your organisation to implement remote working? Find out by taking our short survey here.
Make sure that you’re taking full advantage of our solutions while working remotely with our Business Continuity page.
