Becoming better acquainted with the 'new normal'
During this period of uncertainty, businesses have started to adjust to the ‘new normal’ we find ourselves in – with many having to adopt entirely new ways of working. Throughout this time, we remain committed to supporting our customers as they adapt to this ‘new normal’ and safeguard business continuity amidst the current uncertainty.
Make sure that you’re taking full advantage of our solutions while working remotely with our new Business Continuity page. Here you’ll find tips on how to get the most out of the features and benefits of SIP Trunk Call Manager, Collaborate, Horizon Soft Client and much more.
If, like many businesses, your teams are new to working from home, you may be looking at ways to help them make effective use of their new remote working environments. To help you get the most out of your new remote workforce, we’ve created some useful resources, including a blog post on how to maintain productivity within a mobile workforce. We’ve even designed a handy infographic to guide your team through the best way to break down a typical day.
Businesses have had to adapt entire systems and processes in such a short space of time. The knock-on effect of this is that we are now beginning to see many companies reviewing their long term business continuity strategies. If you are among those looking to build a more resilient plan for the future then don’t miss our Disaster Recovery Plan eGuide, on hand to guide you through any contingencies or rebuilds.
For those businesses who run and rely on contact centres or rely on staff to take payments, this remote working model has surfaced new and unique challenges.
Read on to discover how two of our latest solutions, Express Contact Centre and Link Pay +, enable your remote workers to perform all aspects of their role from a home location, without sacrificing on customer experience or compliance.
Finally, this month sees the launch of our new Meet the Gamma team feature as we introduce you to our strongest asset – our team!
If you have any questions about anything mentioned in this month’s newsletter, your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.
Head of Major Accounts
The April Update:
The answer to PCI compliance is finally here
Say goodbye to PCI compliance issues, today!
Amidst the current working environment we find ourselves in, data security and compliance presents a new and unique challenge – especially when homeworkers are required to take payments.
Link Pay + provides organisations with a quick and easy way for their customers to make card payments to them, using any connected device and through any communication channel. The solution is easy to implement and is certified PCI DSS level 1 compliant.
Whilst engaged with a customer, an agent can effortlessly generate and send the customer (cardholder) a unique link via the channel that works best for the customer – SMS / email. This takes the cardholder directly to a secure payment portal so that they can instantly and conveniently complete the transaction, whatever the device or communication channel.
- Certified PCI DSS Level 1 Compliant solution – no need to store payment data
- Compliant with HIPAA, MiFID II and FCA guidelines – staff don’t see or hear card details
- Cost-effective – only pay for what you use
- Easy set up – no equipment or software required
- Seamless customer experience – intuitive and convenient payment process
- Enables secure, compliant payment across any channel and from any device
Express Cloud Contact Centre
Maintaining essential contact with your customers
In these unprecedented times you may be looking at fast, secure ways of maintaining essential customer communications that fall outside of your Business Continuity plan.. Express Cloud Contact Centre is designed for remote working, providing a fast and secure way of maintaining essential customer communication.
Rapid and efficient, this solution works from any device and over any connectivity – making it perfect for your teams as they work from home.
Express Cloud Contact centre is quick to deploy and easy to use and manage, creating a much-needed bridge during this transition. It can be applied to your existing environment or act as an entirely new solution.
- Manage communications from any device and any connectivity
- Overflow peak demand to additional channels when needed
- Rapidly mobilise remote agents
- Easily ‘mix and match’ the channels you need most
The service is flexible to meet your business needs – helping to navigate you through this period of uncertainty. This means we can:
- Adopt a monthly rolling contract after initial three months
- Calculate a simple ‘per agent, per month’ cost
- Only add the channels that you need
- Immediately add OMNI (Email, Social, SMS) to your current system
Speak to us today to understand how we have helped other brands with unexpected alternative Contact Centre Business Continuity services, and how we can tailor a solution to your current needs.
Meet the Gamma team
Meet the people that share our vision
We are proud to say that the people that work at Gamma share the vision and values of our community.
We want to take the time to showcase the hard-working departments and individuals that help to build and maintain us.
We believe that our strongest asset is our team. This ‘Meet the Team’ segment gives you an exclusive look into the day-to-day lives of our staff, revealing the people that drive our growth and success, enabling us to offer leading solutions throughout the UK and Europe.
This month, we’re shining a light on our Customer Development Manager, Joe Slater. Joe sat down with us at the beginning of March to tell his Gamma story.
Joe joined Gamma as soon as he had graduated from University. He had no telecoms experience and a completely different career path in mind. Find out why, six years on, he decided to build his future with us.
Akixi Presence free of charge!
Keep in the loop with Presence
Monitoring team productivity whilst your entire department is working from home might seem like an impossible challenge, but a service such as Akixi’s Presence remedies any of the roadblocks that remote working might throw at you.
Presence enables users to see at a glance the state of a colleagues’ extension in real time. Whether they’re active, on a call or out to lunch, you’ll always be in the loop when it comes to your team’s whereabouts throughout the working day.
It’s an ideal solution for helping you to monitor your home workers, improves employee productivity and creates more of a unified team.
To help you get the most out of your Akixi solution, we’re currently offering Akixi Presence free of charge for all Akixi users until 31st May 2020*.
Simply call you Customer Development Manager to activate your add-on today. You can also find out more about how Akixi Presence can assist you and your team here.
*Users will have full access to Akixi Presence free of charge until 31st May 2020. If you do not wish to continue using Presence as an add-on, you must contact your Customer Development Manager before the end of the free trial date to cancel the service. If you do not contact your CDM to cancel the service before 31st May 2020, you will be charged £1.25 per live bolt on from 1st June 2020.
Horizon Integrator Update postponed
Horizon update delayed
We have made the decision that we will not be enforcing the v3.1 Horizon Integrator upgrade we had currently scheduled for the 20th April.
It is of paramount important to us that our Integrator and Call Centre Desktop client users can retain a reliable level of service during this time. So, after reviewing the potential impact this may have had on our customers, we have decided to postpone the update to a later date.
When the time is right for the integrator update to be actioned, we will communicate a notification to all of our customers.
GX Summit 2020
GX Summit 2020: New date and venue confirmed
The British Library
21st October 2020
In light of the government’s latest guidelines, we have rescheduled this year’s GX Summit to the later date of Wednesday 21st October. This also means we’ll be bringing this year’s GX Summit to a brand new venue – The British Library!
This unmissable event will be as insightful as ever, featuring our world championship rugby award-winning keynote speaker, Sir Clive Woodward OBE.
Already registered? We’ve transferred your registration to the new date – all you need to do is update your calendar.
Not yet registered? Keep a look out for updates on how you can register for our new date shortly.
In light of the country’s current situation, we understand that you will see some changes to 2020 events. To keep up-to date with all of our 2020 event details, make sure to visit and bookmark our Events page.