GX SUMMIT 2024

Join us for our fully CPD certified event for IT Leaders!

Registration is now open for GX Summit 2024!

We have a powerful belief in being ‘Good Together’. When the right partners collaborate, amazing things happen. Communication becomes instinctive, trust flows naturally, and we have the power to tackle challenges together.

GX Summit is all about bringing IT leaders from the Enterprise and Public Sector together to learn, network and share with like-minded peers and technology partners.

It’s a space to discuss the concerns of tomorrow and collectively find practical solutions in the realm of business communication. Above all, remember that this journey is human-centric, revolving around people and their experiences – and how IT leaders can leverage technology to extract maximum output across your organisation.

GX Summit 2024 has been given a recognised independent CPD accreditation. The learning value has been scrutinised to ensure integrity and quality as an event which will facilitate attendees’ Continuing Professional Development. Our interactive sessions will provide attendees with actionable insight to enable confident change within their organisations. As an accredited CPD member, we will provide an official Certificate of Attendance to all in-person attendees following the event, which can be added to your CPD log as evidence of your development.

CIO Panel: How Leadership is Changing

Hosted by Hot Topics

Great change is happening at the executive level—which should come as no surprise given the forces at work in the world today.

Think: AI, the pace of change in cybersecurity, talent shortfalls, supply chain challenges, geopolitical stresses, climate change, and more. Yet technology executives are expected to continue to handle these well and incorporate them into their guidance and strategies, while being expected to deliver more value to the organisation with fewer resources.

How sustainable is this for executives, and where in the C-suite, from the CEO to the CIO and Chief Data Officer, should we expect the greatest changes?

Meet our Keynote

Margaret Heffernan

Dr Margaret Heffernan produced programmes for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions for Intui, The Learning Company and Standard&Poors. She was Chief Executive of InfoMation Corporation, ZineZone Corporation and then iCast Corporation, was named one of the “Top 25” by Streaming Media magazine and one of the “Top 100 Media Executives” by The Hollywood Reporter.

The author of six books, Margaret’s third book, WIllful Blindness: Why We Ignore the Obvious at our Peril was named one of the most important business books of the decade by Financial Times.

Her TED talks have been seen by over 13 million people and in 2015 TED published Beyond Measure: The Big Impact of Small Changes.

She became a member of the Thinkers50 Hall of Fame, in recognition of her lasting impact on management thinking and is also a Professor of Practice at the University of Bath, Lead Faculty for the Forward Institute’s Responsible Leadership Programme and acts as mentor to CEOs and senior executives of major global organisations.

16th May 2024
QEII Centre, London

Hear from leading minds in the industry


Dr Margaret Heffernan produced programmes for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions for Intui, The Learning Company and Standard&Poors. She was Chief Executive of InfoMation Corporation, ZineZone Corporation and then iCast Corporation, was named one of the "Top 25" by Streaming Media magazine and one of the "Top 100 Media Executives" by The Hollywood Reporter. The author of six books, Margaret's third book, WIllful Blindness: Why We Ignore the Obvious at our Peril was named one of the most important business books of the decade by Financial Times. Her TED talks have been seen by over 13 million people and in 2015 TED published Beyond Measure: The Big Impact of Small Changes.

With over a decade’s experience at the forefront of Formula 1, Bernie Collins is an accomplished strategy engineer, most recently employed as Head of Race Strategy for the Aston Martin Formula 1 team. During her career, she has held senior strategy and performance engineering roles, playing a central role in the teams she has worked for. In 2023, Bernie joined the Sky Sports F1 broadcasting team, her race strategy expertise adding significant depth to the channel’s coverage.

David joined Gamma in 2012 following Gamma’s acquisition of his managed services business Varidion Limited and now heads up Gamma’s UK Direct business. Prior to this, David was the CTO at Sirocom and latterly the Group CTO at Azzurri Communications and has over 25 years of experience in creating and delivering managed services!

Alex is a sales leader with a passion for unlocking the potential in people, coaching a high-performing sales team that enables customers to make sense of technology solutions in complex markets. Through his guidance, Alex can help customers confidently make purchase decisions that are right for them, enabling growth and harnessing a real sense of feeling connected.

Richard joined Gamma through the acquisition of Exactive, a specialist Microsoft Teams telephony enabler that helped transform the way people worked. As CTO, he was responsible for both developing products and services, while also creating and developing technical strategy. Richard has a passion for technology and how it can be used to solve common business challenges, which is the mindset he adheres to while heading up a team of Solution Architects and Pre-Sales technical specialists across Gamma’s UCaaS, CCaaS, and access managed services.

Helen is a customer-first service leader, who passionately advocates for processes and system automation, balanced with meaningful human interaction when it matters. With a core belief that empowered and motivated staff are the key to unlocking true service excellence, Helen champions the Gamma brand values to drive service mindset from early careers and beyond in the pursuit of CX excellence spanning the entire customer journey.

Harriet works closely with organisations on the ever-changing landscape of customer service and support in the contact centre space. She focuses at the intersection where ambitious, modern technology meets genuine, people-led communication. Using the touch points she has with customers, Harriet looks to facilitate ways in which SmartAgent & Connect will effectively meet strategic business goals, offer an authentic agent experience, and support the communities they speak to.

Amy Lemberger is the Group Risk and Governance Director at Gamma. She’s responsible for technical security, governance (including certification), business continuity and operational resilience, enterprise risk management and health and safety. She heads the development of any required capabilities for the Group to grow in a safe and informed way. Amy has a proven track record designing, implementing and leading security teams for large organisations. This includes Security Operations Centre (SOC), Cyber Security and Incident Response Teams (CSIRT), and Security Training and Awareness. Prior to joining Gamma, Amy was the Cybersecurity Director at the GSM Association (GSMA), supporting their members improve the security posture of the mobile telecommunications ecosystem, and a Head of Security at BT, developing their incident response (IR) and digital forensics strategy. Amy holds a degree in Digital Forensics and various current industry certifications including CISSP, CISM, GNFA and EnCE.

Charlotte Adams has over 10 years’ worth of experience working at Gamma, having initially started as a Partner Development Manager and progressing to her current role as Customer Programme Enablement Manager. Her role involves being the conduit between the Sale and Delivery teams to ensure that there’s a seamless transition for Gamma’s customers as they embark on their journey with Gamma.

With over two decades of expertise in the telecommunications industry, Thomas stands as a seasoned operations leader renowned for scaling, developing, and transforming operational teams. Thomas is dedicated to fostering a results-driven culture, ensuring that his teams not only comprehend but fully realise the tangible value they bring to both the business and our customers. His strategic focus lies in cultivating key relationships to empower customers in achieving their goals, instilling confidence that their network services provider comprehensively understands and meets their evolving needs.

Agenda

Welcome to GX Summit 2024

A warm welcome as we kick off this exciting day together, centred around human centric business communications.

Our first session will explore the incredible pace of change we’ve witnessed in recent times. We’ll delve into the delicate balance between human expertise and artificial intelligence, with focus on controls and governance. In these ever-changing times, how do we maintain human connection?

  • A look at the agenda for the day
  • A decade’s worth of change in a month: Balancing people and AI
  • Questions on ethics, truth and AI hallucinations

Business strategy and update

MD of Gamma Enterprise, David Macfarlane, will share insights into our business performance and strategic direction for the next 12 months, focusing on the key areas that demand our attention.

From our progress across Europe to establishing stronger strategic partnerships, David will have plenty to cover on what 2024 has in store for Gamma.

  • Gamma’s business performance and direction
  • Key focus areas, including EU growth
  • Importance of partnerships and retention

16th May 2024

Why attend?

Unmissable insight from expert guest speakers

Inspiring keynote sessions

Opportunity to network with peers in a relaxed environment

A jam-packed agenda

One to one clinics with our team of experts

Did you know

100%

would encourage others to attend in 2024

90%

rated our 2023 speaker knowledge as 'Excellent'

100%

said GX: Frontiers 2023 met their expectations

"We've spent a lot of time maturing this event to the point where it is... we're passionate about giving something back to our customers that they can really resonate with and just take away some goodness."

"This conference is unique! It's not a sales pitch; it's a chance for me to step out of my busy week and just to think on the moments. I got to think about 'How does that apply in my world'?"

Brands who have previously attended

GX Summit 2024

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Live in London

Make sure you join us at the QEII Centre!

This award-winning conference centre is situated right in the heart of Westminster, sitting in proximity to famous landmarks such as Big Ben, Westminster Abbey and the London Eye.

With world-class facilities and a world renowned reputation, the QEII Centre serves as the perfect space for GX Summit 2024!

Stream the highlights

Can't join us on the day?

Keep an eye out for how you can catch up on all of our exclusive streamed content to make sure that you don’t miss out on any of the in-depth insights from GX Summit 2024.

Want to know what to expect? Then you can catch up with our highlights from GX: Frontiers 2023 and find out for yourself!

Register Now

Queen Elizabeth II Centre, Broad Sanctuary, London, SW1P 3EE