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Gamma’s annual conference returned to The Royal Institution as the newly named 2019 GX Summit.

Centered around this year’s theme, Foundations, we challenged guests to think about the scale and pace of their digital transformation strategies – and the technology that underpins it.

Hearing from some of the industry’s leading experts from the likes of Nexxworks, Three and Cirrus, guests left armed with actionable insight to help plan for the next next wave of transformation in an era of digital endurance.

Take a look at the GX Summit 2019 highlight video below

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The right Foundations underpin all technologies layered over the top. It’s no surprise, then, that IT Leaders are eager to get this right and are doubling down on network investment.

Alex Ayers
Solutions Director – Gamma

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The Day’s Agenda

Digital Foundations in the new age of customer experience

Customers built their own agenda from nine streamed sessions

Live ‘Ask Gamma’ Q&A panel

Familiar faces took the the stage for one day only in The GX Factor

Inspiring Headline speaker, Steven Van Belleghem

Evening networking drinks

Guest Keynote

Steven Van Belleghem, Nexxworks

We were delighted to be joined by Steven Van Belleghem from Nexxworks as our headline speaker. Steven’s new book, Customers the Day After Tomorrow – a story about the future of customer relations in a world of artificial intelligence, automation and bots – has sold over 10,000 copies.

Illuminating customer stories from his book, Steven delivered an insightful keynote encouraging attendees to win over the hearts and minds of their peers to secure a place in delivering engaging and insightful customer experiences in the next wave of digital disruption.

“The old competitive landscape of competitor vs. competitor doesn’t exist anymore. There is a new world of competition which is reliant on its underlying technologies. It’s networks vs. networks now.

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The Keynote was excellent and insightful

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GX Factor

This year, some of Gamma’s familiar faces took to the GX Summit 2019 stage for one day only in the GX Factor!..

Singing hits such as You’re the WAN that I want and Collab-or-ate Baby, our contestants faced the judges panel and live audience vote in a bid to become the first ever GX Factor winner – all in support of our chosen charity, Starlight Children’s Foundation.

Your GX Factor votes helped us raise £2,038!

Session Highlights

5G: What. Why. When? – Three

Duncan Finlay, Head of Product and Marketing, spoke about why he is so excited about 5G and how Three is enabling its partners to deliver upon the 5G opportunity for their customers in a big way.

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5G is going to have a profound effect on the UK economy

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How to Implement AI in your Contact Centre – Cirrus

Cirrus gave unique insight into how companies are leveraging the potential of a conversational AI to move beyond a scripted FAQ and create a new revenue stream.

Ask Gamma

Attendees were invited to an exclusive live Q&A panel for our Ask Gamma session where we answered questions around our operational efficiencies, product and service updates and our own digital transformation strategies.

The Latest from Gamma

Customers were also given a look into our latest operational, strategic and product updates in our Gxperience and Frontiers stream sessions…

Evolution of digital transformation

James Hilton
Head of Business Change & Customer Deployment

Unified Communications - 2023

Alan Mackie
Product Director

Gamma's Data Roadmap

David Doherty
Product Director – Access and Digital Strategy

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The short breakout sessions were really useful with the three streams as an option.

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What this year’s attendees thought…

Rated the knowledge of the speakers ‘Excellent’

Gained actionable insight to help in their work life

Would encourage their peers to attend the GX Summit

Thank you to our sponsors

Omni-channel cloud contact centre provicder, Cirrus, demonstrated how their range of Contact Centre Solutions (CCaaS) is enabling customers to enhance their muli-channel customer experience and leverage AI to transform the way businesses engage with their customers.

Highlight showcased how their site management platform allows IT departments to monitor traffic volumes, network availability and voice quality.

Semafone presented their range of compliance-led products, including their award-winning AI-driven technology which allows users to send authorised secure payments to retailers via Alexa, keeping end users safe from fraud and other solutions for GDPR and PCI DSS.

Cisco returned for the second year running as our networking and drinks sponsor.

Gamma partner, BT Wholesale showcased how their high capacity networks help Gamma to be the go-to provider for UK businesses. Working behind the scenes, BT Wholesale supports the quality and reliability of Gamma’s network offerings.

Akixi showcased their real-time analytics platform which allows businesses to monitor call performance and easily and quickly see the potential revenue they could be losing due to lost calls.

Akixi

Read the latest news and insight from our sponsors…