EU regulations

From the 15th of June Gamma will be introducing a true ‘roam like home’ tariff for users that travel to the EU.

What does this mean?

We are withdrawing our EU Daily Traveller bolt-ons so they can no longer be provisioned on the Gamma portal. This is good news for your users as they will now get the Gamma EU ‘roam like home’ tariff automatically. The billing service associated with this charge is:

  • EU Business Daily

For all the non EU Daily Traveller roamers we are removing the following billing services:

  • EU surcharge Voice Originating
  • EU surcharge Voice Terminating
  • EU surcharge Data
  • EU surcharge SMS

This means that there is no EU regulatory surcharge for calls within the EU.

What do I need to do?

Ensure that you inform your customers of the good news!
Remove the billing services from your billing platform
Gamma will remove the services from the Gamma portal and billing.

Why is this happening?

The 15th of June is the final data of EU commissions drive to remove roaming charges within the EU that started in 2007. Unless the end user opts out they can expect to pay ‘at home rates’ when roaming in the EU.

Can I keep my customers on the old tariffs?

We are removing the tariffs from the Gamma portfolio so if you want to continue with them you will have to build them on your billing platform.

However we strongly recommend that you read the regulations and adhere to them. In particular, please note the communication you have to provide to them to enable them to opt out.

Roaming providers may offer, and roaming customers may deliberately choose, a roaming tariff other than one set in accordance with Articles 6a, 6b, 6c and paragraph 1 of this Article, by virtue of which roaming customers benefit from a different tariff for regulated roaming services than they would have been accorded in the absence of such a choice. The roaming provider shall remind those roaming customers of the nature of the roaming advantages which would thereby be lost.

More information can be found here: https://ec.europa.eu/digital-single-market/en/roaming

Removal of provisioning of old Gamma tariffs

Following the successful launch of the Gamma new business tariffs we are starting to decommission the old tariffs. To start with we will be removing the ability to provision the flowing tariffs on the legacy Gamma tariffs. These are specifically:

  • Parent Sharer
  • Data Only
  • Single User (including unlimited)

We will be removing the provisioning of children sharers on September the 1st 2017. A reminder will be sent out to you closer to the time.

Why are you shutting them down?

These tariffs are no longer competitive in the market place. Most buyers now like the security of unlimited tariffs which our Business extra tariffs are as well as being more cost effective for the customer and offers our partners larger margin opportunity when the user is moved onto one of our Business tariffs.

When is the final close date?

We plan to close them down in Q2 2018. We will communicate the precise date with plenty of time for you to migrate to the new tariffs.

How do I migrate to the new tariffs?

You can easily do this in the Gamma portal by going to the menu: Provisioning & Service Management > Mobile > Tariff Migration

Will you be developing any new propositions on the old tariffs?

All new propositions will only be built on the new Gamma business tariffs only. This includes the new Business Global Daily Traveller.

New Business Global Daily Traveller

What is it?

A dynamic daily bolt-on that gives an allowance for voice, text and data for the user to consume each day in 25 countries outside to the EU.

Select top 25: Australia, Brazil, Canada, China, Guernsey, Hong Kong, Isle of Mann, India, Indonesia, Israel, Japan, Jersey, Malaysia, Mexico, New Zealand, Qatar, Russia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States.

When will it be available?

We are releasing it on the 15th of June at the same time we introduce the ‘roam like home’ tariff in the UK.

How do I subscribe my customers to it?

Provided your customer is on one of the Gamma new business tariffs; Business Extra, Business Basic or Mobile Broadband it can be added at time of provision or using the Amend Service Options screen within the Gamma Mobile portal

How much does it cost?

We will be announcing the price on the Webinars on the 6th and 8th of June.