Over the past few decades, cultural and technological trends have dramatically transformed the workplace. Today, flexible working is a way of life. Employees now have greater control over their work-life balance than ever before, and employers understand that productivity is not confined to a desk. As such, adopting technology that enables a mobile workforce has become a business prerogative.
Yet this need for new mobile tools is often at odds with other business demands. While many senior management teams are keen to stay ahead of the competition, they also want to keep costs down.
Every investment is scrutinised, and new equipment or systems purchased today must adequately cope with depreciation and tech innovation long into the future.
SIP trunking is a future-forward solution. Because it enables business agility, scalability and can bring about immediate cost savings, it is the ideal answer to these conflicting sets of business demands.
This article looks at how SIP can help businesses cope in a changing world – taking into consideration the technicalities of installation, and how preparation is key for
seamless telephony success.
Before embarking on SIP trunking installation, check that all routers and switches are up to date. Look out for congestion points that can cause latency problems and degrade call quality. Most importantly, make sure your IP PBX or legacy PBX supports SIP.
Be sure to schedule SIP deployment appropriately. The process of porting existing numbers and building SIP trunks takes up to 25 working days to complete. This period can be used to educate users about the additional features of the new system and get the workforce up to speed.
SIP requires a steady, high bandwidth internet connection. To calculate your capacity requirements, consider how many simultaneous calls you will need and multiply this by the speed of your chosen codec. G.711 requires around 100 kbps per call, and the compressed G.729 requires around 30 kbps per call.
If your business depends heavily on voice communication, you might want to consider a resilient, high availability solution that will ensure lines remain live in the event of a network failure or
emergency. Choosing a provider who can offer robust SIP trunking is a key part of this. However, this can further be strengthened by having both ISDN and SIP trunking operating alongside each other.
If this isn’t possible, ensure the provider guarantees their media gateway or session border controller (SBC) will connect with your PBX. A quality provider should have a list of compatible PBX models available that can help you speed up the overall installation process.
Whereas emails can wait, calls are naturally fleeting. Because of this, it’s important to make sure your provider allows voice to be given priority over other types of data across the network. If you are voice critical or have strong audio quality requirements, then you might want to consider using a dedicated Ethernet connection, Multi-Protocol Label Switching (MPLS) or Virtual Private LAN Service (VPLS), which can support traffic separation to meet specific service level agreements (SLA) on latency and downtime.
Looking out for quality customer service should be an important part of your decision making process. A provider that is knowledgeable and responsive to your requirements will be invaluable, both in the day-to-day running of your telephony and in times of critical need, such as downtime or peak demand.
Having an internet connection and SIP trunks coming from the same provider can be advantageous, especially if there is ever a need to troubleshoot. However, it’s possible that your business is tied up to an internet provider in a lengthy contract. As such, ensuring the SIP provider can work seamlessly with third party connections is crucial.
The SIP trunks provider takes over existing ISDN lines using a like-for-like transfer. This gives the provider control of the telephony estate and the overall migration process. SIP is configured to the network by connecting the SIP trunk to your IP PBX/PBX gateway.
The SIP PBX sits inside a firewall with a private, non-routable IP address. As Port 5060 needs to be opened, it’s important to use a SIP capable firewall or an Enterprise Session Border Controller (E-SBC) that is designed to properly handle SIP.
The SIP trunks provider puts a port request towards the previous ISDN provider. While that happens, trunk are built using dummy numbers and the system is continuously checked. Trunk registration, call quality, two-way audio, code alignment, firewalls and LAN networks are tested for success.
When trunks are ready, the numbers are ported across. Businesses can either use traditional analogue phones with a SIP adopter, or SIP softphones that come built with SIP-specific features. From here, users can instantly start to enjoy the business benefits of SIP.
If not, be sure they allow for third party SIP connections.
Being able to quickly recover from downtime is essential for any business.
Established businesses have experience of deploying and running SIP.
While systems should be inherently user-friendly, having help readily on hand will ensure you have SIP Trunks up and running with minimal effort.
Ask for a list of compatible PBX devices to save time during the scoping phase.
While your provider’s engineer will take care of the nitty-gritty aspects of SIP installation, having an overall understanding of current capabilities and the migration process can help speed up the path to full SIP trunking implementation.